Customer Support Engineer

Services_EUA-E314 Customer Support Engineer – Full Time – Aberdeen, United Kingdom Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society. Due to expansion within the Projects Team, Sulzer Aberdeen is currently seeking candidates for the role of Customer Support Engineer/Customer Focal Point. In this capacity, you will identify opportunities and effectively oversee the order book for designated clients, ensuring that all projects adhere to scheduled delivery dates and achieve the agreed-upon sales and margin expectations. This position provides substantial job satisfaction, as the Customer Support Engineer/Customer Focal Point engages with all levels of the business and significantly influences the success of the contracts within their responsibility. Your Main Tasks And Responsibilities Regularly update clients on work progress, promptly addressing any deviations from plans to ensure transparent communication and the opportunity to revise plans. Proactively manage the Sales funnel and ensure accurate data is maintained. Liaise with technical, quality, and operations teams to prioritize and progress internal activities, always maintaining high-quality standards in the best interests of both the company and the client. Collaborate with the Contracts Support Expeditor to monitor and ensure the timely receipt of external services, aligning with quality requirements specified in purchase orders. Utilize data from various sources to generate high-standard job costings, issue tenders, and ensure compliance with company rules, Delegation of Authority limits, and negotiated terms and conditions. Contribute actively to the company\’s strategy, analyze market conditions, and play a supportive role within the Contracts Team. To Succeed In This Role, You Will Need Capable and assured in customer interactions with excellent communication, interpersonal, and organizational abilities. Technical knowledge of Rotating Equipment is desirable but not essential. Candidates demonstrating strong technical capabilities will be considered. Robust commercial awareness. Previous experience in related roles such as Projects, Contracts, Technical, or Commercial positions. What We Offer You 33 days holiday (including bank holidays) plus service days Participation in a company-wide bonus scheme Defined contribution pension scheme Employee Assistance Program On-site car parking Access to discounts on shopping, entertainment, and lifestyle Long service awards Access to a local sports facility Join Sulzer Aberdeen: Sulzer Aberdeen is experiencing growth, with significant investments in the service centre and numerous career development opportunities. Our commitment to quality and delivery is supported by advanced technical expertise and engineering facilities. Joining our team means being part of a thriving and innovative environment aligned with the continued success of Sulzer Aberdeen. Have questions about the role? Contact Daniel Faulkner at Danny.Faulkner@sulzer.com . We look forward to hearing from you! Sulzer is an equal opportunity employer committed to diversity and inclusion. We are proud to be recognized as a Top Employer 2025 in multiple countries. #J-18808-Ljbffr