At a Glance
- Tasks: Coordinate customer requests for spare parts and repairs, ensuring smooth order processing.
- Company: Join Sulzer, a leading engineering company with a strong reputation in gas turbines.
- Benefits: Competitive salary, 33 days annual leave, discounts, and ongoing learning opportunities.
- Other info: Enjoy a collaborative culture and excellent career growth in a diverse workplace.
- Why this job: Be part of a high-performing team making a real impact in a global industry.
- Qualifications: Experience in customer support or coordination within an engineering environment is preferred.
The predicted salary is between 30000 - 40000 £ per year.
Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.
At Sulzer GT Aero, we are a recognised global leader in the maintenance, repair and overhaul (MRO) of aero‑derivative gas turbines. Our Netherley, Aberdeenshire facility is a centre of excellence, supporting customers worldwide with innovative, responsive and reliable solutions that keep critical equipment running. With continued investment and growth across the business, this is an exciting opportunity to join a high‑performing team and play a key role in supporting our spares and repairs operations.
We are looking for a Spares & Repairs Coordinator to support the effective handling of customer requests for spare parts and component repairs. In this role, you will work closely with customers, suppliers and internal teams to ensure enquiries are processed efficiently, quotations are prepared accurately, and orders are progressed smoothly from initial enquiry through to completion. You will be a vital part of the end‑to‑end process, helping deliver the high standards of service that Sulzer is known for globally.
What you’ll be doing:
- Act as a first point of contact for customer spares and repairs enquiries, responding promptly and professionally
- Support the review of customer requirements with internal teams and external suppliers to confirm feasibility, lead times and costs
- Prepare accurate quotations for spares and repairs and issue them to customers in line with internal processes
- Coordinate orders from receipt through to completion, liaising with internal departments, suppliers and customers throughout
- Provide regular updates to customers, ensuring orders and repair activities are tracked and delivered on time
- Maintain accurate records within ERP and CRM systems, supporting reporting on order status, lead times and performance
- Assist with sales and tender activities where required, including preparing supporting information for spares and repairs opportunities
What you bring:
- Experience in a spares, repairs, aftermarket, coordination or customer support role within an engineering or industrial environment
- Experience using ERP and CRM systems (Microsoft Dynamics 365 and Salesforce experience is desirable)
- Strong organisational skills with the ability to manage multiple tasks and priorities effectively
- Good communication skills, confident working with customers, suppliers and internal stakeholders
- Commercial awareness with an understanding of quotations, pricing and cost control
- A proactive, detail‑focused and solutions‑driven approach, with the ability to perform well in a fast‑paced environment
What we offer you:
- Competitive base salary with participation in the company‑wide bonus programme
- 33 days’ annual leave (inclusive of bank holidays)
- Free on‑site parking
- Access to discounts on everyday shopping, entertainment and lifestyle services
- Confidential support through our Employee Assistance Programme
- Ongoing learning and development opportunities through on‑the‑job training and Sulzer Learning Pathways
Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment. We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.
Spares & Repairs Coordinator employer: Sulzer GT Aero Services
Sulzer is an exceptional employer, offering a collaborative work culture and a commitment to employee growth through ongoing training and development opportunities. Located in Netherley, Aberdeenshire, our facility is a centre of excellence in the gas turbine sector, providing a competitive salary, generous annual leave, and a supportive environment that values diversity and inclusion. Join us to be part of a high-performing team dedicated to delivering innovative solutions while enjoying unique benefits like discounts on everyday services and access to an Employee Assistance Programme.
StudySmarter Expert Advice🤫
We think this is how you could land Spares & Repairs Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Sulzer and understanding their values and projects. Tailor your answers to show how your skills align with their mission of innovation and sustainability.
✨Tip Number 3
Practice your communication skills! As a Spares & Repairs Coordinator, you'll need to interact with customers and suppliers. Mock interviews with friends can help you articulate your thoughts clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Sulzer team.
We think you need these skills to ace Spares & Repairs Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Spares & Repairs Coordinator role. Highlight your experience in customer support and coordination, especially within engineering or industrial environments. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Don’t forget to mention your experience with ERP and CRM systems, as that’s a big plus for us.
Show Off Your Communication Skills:Since this role involves liaising with customers and suppliers, make sure to showcase your communication skills in your application. Whether it's through examples in your CV or your writing style in your cover letter, we want to see that you can engage effectively with different stakeholders.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Sulzer GT Aero Services
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of the spares and repairs process. Familiarise yourself with Sulzer's operations, especially in the MRO sector. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Spares & Repairs Coordinator, you'll be the first point of contact for customers. Practice articulating your thoughts clearly and professionally. Consider role-playing common customer scenarios with a friend to refine your responses and ensure you come across as approachable and knowledgeable.
✨Demonstrate Organisational Skills
Prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Highlight how you prioritised effectively and kept everything on track. This will reassure the interviewers that you can handle the fast-paced environment at Sulzer.
✨Be Ready for Technical Questions
Brush up on your knowledge of ERP and CRM systems, particularly Microsoft Dynamics 365 and Salesforce. Be prepared to discuss how you've used these tools in previous roles to manage customer enquiries and orders. Showing your technical proficiency will set you apart from other candidates.
