At a Glance
- Tasks: Be the welcoming face of our consultancy and create memorable client experiences.
- Company: Boutique transformation consultancy located in vibrant Borough Market, London.
- Benefits: Flexible working culture, direct mentorship, and elite lunch options nearby.
- Other info: Fast-paced environment with opportunities for career growth and regular team socials.
- Why this job: Gain real responsibility and learn from senior leaders while shaping a growing company.
- Qualifications: Attention to detail and a passion for making people feel at ease.
The predicted salary is between 25000 - 32000 £ per year.
Ever walked into an office and instantly felt looked after, seen, and welcome? That feeling doesn’t happen by accident; it’s created by someone who cares. This is your chance to be that person. We’re a small, fast-moving transformation consultancy based right by Borough Market. Our clients walk through our doors for big moments, strategy sessions, workshops, ideas that shape their future. But here’s the thing: our office isn’t a glossy corporate lobby with a big reception desk. It’s intimate, human, and alive. Which means every single client interaction matters more. That’s where you come in. You’ll be the heartbeat of our space, the first smile they see, the calm in the chaos, the person who makes everything feel seamless even when it’s not. This isn’t just “meeting and greeting.” It’s about crafting an experience people remember.
Success in this role looks like:
- Clients feeling genuinely welcomed, not processed
- Meetings starting smoothly because everything is exactly where it should be
- Our team trusting you as the go-to person who keeps the day flowing
- Spotting problems before they happen and quietly fixing them
You’ll grow fast here. You’ll see how a consultancy really works behind the scenes, build confidence with senior clients, and develop instincts that most people take years to learn.
What makes this role special:
- Real responsibility from day one not just shadowing or admin
- Daily exposure to senior leaders and clients across industries
- A front-row seat to how transformation work actually happens
- The chance to shape the “feel” of a growing company
Perks & benefits:
- Office right in Borough Market (yes, lunch options are elite)
- Flexible, human-first working culture
- Direct mentorship from experienced consultants
- Opportunity to grow into operations, events, or client-facing roles
- Regular team socials and community events (you’ll help bring these to life)
If you’re the kind of person who notices the details others miss, enjoys making people feel at ease, and wants to kickstart your career in a place where you’ll actually learn, we’d love to meet you. Come help us turn everyday client visits into something exceptional.
Client Experience Associate in London employer: Sullivan & Stanley
At our Boutique Transformation Consultancy located in the vibrant Borough Market, we pride ourselves on fostering a warm and welcoming environment where every client interaction is meaningful. As a Client Experience Associate, you'll enjoy a flexible, human-first work culture, direct mentorship from seasoned professionals, and the opportunity to grow rapidly within the company. With elite lunch options and regular team socials, this is not just a job; it's a chance to shape memorable experiences and kickstart your career in a dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Client Experience Associate in London
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Sullivan & Stanley value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Sullivan & Stanley a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Sullivan & Stanley!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Sullivan & Stanley.
We think you need these skills to ace Client Experience Associate in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Sullivan & Stanley!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Sullivan & Stanley
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
