At a Glance
- Tasks: Be the welcoming face of our consultancy and create memorable client experiences.
- Company: Boutique transformation consultancy located in vibrant Borough Market, London.
- Benefits: Flexible working culture, direct mentorship, and elite lunch options nearby.
- Other info: Fast-paced environment with opportunities for career growth and regular team socials.
- Why this job: Gain real responsibility and learn from senior leaders while shaping a growing company.
- Qualifications: Attention to detail and a passion for making people feel at ease.
The predicted salary is between 25000 - 32000 € per year.
Ever walked into an office and instantly felt looked after, seen, and welcome? That feeling doesn’t happen by accident; it’s created by someone who cares. This is your chance to be that person. We’re a small, fast-moving transformation consultancy based right by Borough Market. Our clients walk through our doors for big moments, strategy sessions, workshops, ideas that shape their future. But here’s the thing: our office isn’t a glossy corporate lobby with a big reception desk. It’s intimate, human, and alive. Which means every single client interaction matters more. That’s where you come in. You’ll be the heartbeat of our space, the first smile they see, the calm in the chaos, the person who makes everything feel seamless even when it’s not. This isn’t just “meeting and greeting.” It’s about crafting an experience people remember.
Success in this role looks like:
- Clients feeling genuinely welcomed, not processed
- Meetings starting smoothly because everything is exactly where it should be
- Our team trusting you as the go-to person who keeps the day flowing
- Spotting problems before they happen and quietly fixing them
You’ll grow fast here. You’ll see how a consultancy really works behind the scenes, build confidence with senior clients, and develop instincts that most people take years to learn.
What makes this role special:
- Real responsibility from day one not just shadowing or admin
- Daily exposure to senior leaders and clients across industries
- A front-row seat to how transformation work actually happens
- The chance to shape the “feel” of a growing company
Perks & benefits:
- Office right in Borough Market (yes, lunch options are elite)
- Flexible, human-first working culture
- Direct mentorship from experienced consultants
- Opportunity to grow into operations, events, or client-facing roles
- Regular team socials and community events (you’ll help bring these to life)
If you’re the kind of person who notices the details others miss, enjoys making people feel at ease, and wants to kickstart your career in a place where you’ll actually learn, we’d love to meet you. Come help us turn everyday client visits into something exceptional.
Client Experience Associate in London employer: Sullivan & Stanley
At our Boutique Transformation Consultancy located in the vibrant Borough Market, we pride ourselves on fostering a warm and welcoming environment where every client interaction is meaningful. As a Client Experience Associate, you'll enjoy a flexible, human-first work culture, direct mentorship from seasoned professionals, and the opportunity to grow rapidly within the company. With elite lunch options and regular team socials, this is not just a job; it's a chance to shape memorable experiences and kickstart your career in a dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Client Experience Associate in London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media, website, and any recent news. This will help you connect with them on a personal level and show that you genuinely care about being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about creating memorable experiences, think of examples from your past where you've made someone feel welcome or resolved a tricky situation. Share these stories during your chat!
✨Tip Number 3
Don’t just wait for the interview to shine; reach out to current employees on LinkedIn. Ask them about their experiences and what they love about working there. This not only gives you insider info but also shows your enthusiasm for the role.
✨Tip Number 4
When you apply through our website, make sure to highlight your unique qualities that align with the job description. We want to see how you can be the heartbeat of our space and create those unforgettable client experiences!
We think you need these skills to ace Client Experience Associate in London
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can bring that special touch to our team.
Tailor Your Application:Make sure to customise your application for the Client Experience Associate role. Highlight your relevant experiences and skills that align with our values and the job description. Show us why you’re the perfect fit for our intimate and human-focused environment!
Show Your Passion:We love seeing enthusiasm! In your application, express why you’re excited about this role and how you can contribute to creating memorable client experiences. Let us know what drives you and why you want to be part of our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our community right from the start!
How to prepare for a job interview at Sullivan & Stanley
✨Know the Company Vibe
Before your interview, take some time to really understand the company culture. This consultancy values a human-first approach, so think about how you can convey warmth and attentiveness in your responses. Show that you get what it means to create memorable client experiences.
✨Prepare Real-Life Examples
Think of specific instances where you've made someone feel welcome or resolved a tricky situation. These stories will help illustrate your ability to be the calm in the chaos and show that you can spot problems before they arise. Be ready to share these during the interview!
✨Ask Insightful Questions
Prepare questions that reflect your interest in the role and the company. For example, ask about how they measure client satisfaction or what qualities they value most in a Client Experience Associate. This shows you're genuinely interested and eager to contribute to their mission.
✨Show Your Enthusiasm
Let your passion for creating exceptional client experiences shine through. Whether it's through your body language, tone of voice, or the way you engage with the interviewer, make sure they see how excited you are about the opportunity to be part of their team.
