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For Companies At a Glance
- Tasks: Monitor systems, triage incidents, and contribute to technical support for clients.
- Company: Join OneAdvanced, a leading tech company driving innovation and inclusivity.
- Benefits: Enjoy 26 days holiday, private medical insurance, and robust sick pay.
- Why this job: Be part of a dynamic team providing 24/7 support and making a real impact.
- Qualifications: Awareness of IT infrastructure and familiarity with monitoring tools required.
- Other info: Shift-based role with excellent career growth and learning opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Join OneAdvanced. Our IT Managed Services business enables customers to innovate, transform, and seize new opportunities. The Technical Operations function underpins this mission by delivering enterprise-grade 24x7x365 technical support to mid-market clients across both public and private sectors.
What You Will Do
- Monitor critical systems and alerts using LogicMonitor and other monitoring tools.
- Triage incidents and events, following defined escalation paths based on priority and impact.
- Follow structured runbooks to execute patching, backup validation, and basic troubleshooting tasks.
- Log, update, and escalate tickets within ServiceNow in line with operational procedures.
- Maintain clear and concise shift notes and ensure a smooth handover between shifts.
- Contribute to the improvement of runbooks and knowledge articles.
- Participate in shift reviews and incident debriefs, contributing observations and suggestions.
- Develop an understanding of infrastructure, alert conditions, and incident flow through guided exposure.
What You Will Have
- Awareness of IT infrastructure components such as servers, storage, and networking.
- Familiarity with monitoring or ITSM tools (e.g. LogicMonitor, ServiceNow).
- Clear and accurate communication skills, especially in high-pressure situations.
- Desire to learn and take feedback positively.
- Ability to follow process and structured troubleshooting.
- Proactive mindset with an eye for detail.
- Eligibility for UK Government Security Check (SC) clearance.
Desirable Skills And Experience
- Basic Windows Server or Azure administration exposure.
- Prior experience in a service desk or NOC environment.
- Interest in automation and tooling.
- Some awareness of ISO standards such as ISO27001 or ISO20000.
Additional Information
This is a shift-based role forming part of a 24x7 operations squad. Candidates must be willing and able to work a 24x7 pattern including nights, weekends, and public holidays.
What We Do For You
- 26 days holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year.
- Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave.
- Robust sick pay of up to 13 weeks full pay + 13 weeks half pay.
- 24/7 Employee Assistance Programme for confidential support.
- Private medical insurance for everyone, no medical-history exclusions.
Financial Benefits That Have Your Back
- Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures.
- Income protection: up to 75% salary for 5 years if you ever need.
- Grow your career with us.
- SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library.
- Access to external training and apprenticeships.
Making a Difference
- MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding.
- Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger.
Who We Are
At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. OneAdvanced is one of the UK's largest business software and services companies, based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform includes OneAdvanced AI, a private AI service for UK organisations, powers connectivity and innovation across critical sectors. We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our ESG strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet.
Support Analyst (24x7) employer: Sulaiman Alqudaibi Co. For GRP & Plastic Products
Contact Detail:
Sulaiman Alqudaibi Co. For GRP & Plastic Products Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst (24x7)
✨Tip Number 1
Get familiar with the tools mentioned in the job description, like LogicMonitor and ServiceNow. We can’t stress enough how knowing your way around these platforms can give you a leg up during interviews!
✨Tip Number 2
Practice your communication skills, especially under pressure. Think about scenarios where you might need to explain technical issues clearly. We want to see that you can keep calm and articulate your thoughts effectively.
✨Tip Number 3
Show us your proactive mindset! During interviews, share examples of how you've tackled problems or improved processes in past roles. We love candidates who take initiative and think outside the box.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at OneAdvanced.
We think you need these skills to ace Support Analyst (24x7)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Support Analyst role. Highlight your experience with IT infrastructure, monitoring tools like LogicMonitor, and any relevant service desk experience. We want to see how you fit into our mission!
Show Off Your Communication Skills: Since clear communication is key in high-pressure situations, give examples of how you've effectively communicated in past roles. Whether it’s through ticketing systems or during incident debriefs, let us know how you keep things running smoothly.
Demonstrate Your Proactive Mindset: We love candidates who take initiative! Share instances where you’ve gone above and beyond to solve a problem or improve a process. This shows us you’re not just following the runbooks but actively contributing to our team's success.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Sulaiman Alqudaibi Co. For GRP & Plastic Products
✨Know Your Tools
Familiarise yourself with the monitoring and ITSM tools mentioned in the job description, like LogicMonitor and ServiceNow. Being able to discuss your experience or knowledge of these tools will show that you're ready to hit the ground running.
✨Understand the Role
Make sure you grasp what a Support Analyst does, especially in a 24x7 environment. Be prepared to talk about how you would handle high-pressure situations and follow structured processes for troubleshooting and incident management.
✨Show Your Proactive Mindset
Demonstrate your proactive approach by sharing examples of how you've contributed to process improvements or tackled challenges in previous roles. This aligns well with their desire for someone who can contribute to runbooks and knowledge articles.
✨Communicate Clearly
Practice clear and concise communication, as this is crucial in high-pressure situations. You might want to prepare a few scenarios where you effectively communicated during an incident or resolved a ticket, showcasing your ability to keep everyone informed.
