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- Tasks: Manage customer relationships and enhance service performance for maximum satisfaction.
- Company: Join OneAdvanced, a leading tech company driving innovation across various sectors.
- Benefits: Enjoy 26 days holiday, robust sick pay, and private medical insurance.
- Why this job: Make a real impact while working in a dynamic, inclusive environment.
- Qualifications: Strong customer focus, ITIL knowledge, and excellent relationship management skills required.
- Other info: Hybrid work model with great career development opportunities.
The predicted salary is between 43200 - 72000 ÂŁ per year.
The Service Delivery Manager (SDM) is accountable for developing and sustaining strong customer relationships while continually enhancing service performance to drive customer satisfaction and retention. The SDM oversees all key functions related to service delivery, ensuring every aspect of the contractual service obligations is consistently met throughout the full lifecycle of the management contract.
Hybrid Work Arrangement
The role is based in our Birmingham HQ, with an expectation to attend the office up to 12 times per month.
Responsibilities
- Act as the primary service management contact for the customer.
- Ensure all engagements deliver the customer experience in line with contracted services, managing expectations.
- Gather customer roadmap intelligence and provide updates to internal stakeholders to identify commercial opportunities.
- Manage and oversee Service Levels in accordance with the Service Level Agreement.
- Coordinate and execute monthly, quarterly, and annual Service Review Meetings, both face‑to‑face and remote, following the provisions of the Service Level Agreement and Service Schedule.
- Provide ongoing analysis of reports, performance and trends, recommending actions and highlighting risks to both the customer and the business.
Qualifications
- Strong customer‑focused background with previous customer‑facing experience.
- Experience working with software.
- Expert knowledge of ITIL standards.
- Ability to travel to customer sites and other offices for meetings.
- Excellent business and relationship management skills.
- Commercially astute with excellent customer‑facing and customer‑service skills.
- Understanding of common customer‑service tools and processes.
- Ability to work on own initiative, make effective decisions, and collaborate within a team dynamic.
- Finance knowledge and experience highly desirable.
The application window is open until 08/03/2026, but we may close it sooner, so please apply at your earliest convenience.
Benefits
- 26 days holiday plus bank holidays (and the option to buy more) plus 1 paid volunteering day every year.
- Exceptional family leave: 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave.
- Robust sick pay of up to 13 weeks full pay + 13 weeks half pay.
- 24/7 Employee Assistance Programme for confidential support.
- Private medical insurance for everyone, no medical‑history exclusions.
Financial Benefits
- Performance‑based rewards tailored to your role, from company‑wide bonuses to OTE and commission structures.
- Income protection: up to 75% salary for 5 years if needed.
Career Development
- SkillsHub learning platform with leadership pathways, future‑manager training, and a huge online library.
- Access to external training and apprenticeships.
Corporate Social Responsibility
- MatchIt! – fundraise for a cause close to your heart and get OneAdvanced to match part of the funding.
- Pennies from Heaven – donate the pennies from your pay check to help make a difference without lifting a finger.
Who We Are
At OneAdvanced, we are at the forefront of delivering sector‑focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We are more than a software company – we deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. OneAdvanced is one of the UK’s largest business software and services companies, based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia.
Our secure, scalable platform, including OneAdvanced AI, powers connectivity and innovation across critical sectors. We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, customers, and the planet.
Join us and become part of a team that’s powering the world of work and making a real difference.
Learn more at www.oneadvanced.com
Senior Service Delivery Manager employer: Sulaiman Alqudaibi Co. For GRP & Plastic Products
Contact Detail:
Sulaiman Alqudaibi Co. For GRP & Plastic Products Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Service Delivery Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. We want you to show how your experience aligns with their values and needs. Tailor your answers to highlight your customer-focused background and ITIL expertise!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. We can’t stress enough how important it is to articulate your thoughts clearly, especially when discussing service delivery and customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team at OneAdvanced.
We think you need these skills to ace Senior Service Delivery Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in service delivery and customer management. We want to see how your skills align with the role of a Senior Service Delivery Manager, so don’t hold back!
Showcase Your Customer Focus: Since this role is all about building strong customer relationships, share specific examples of how you've enhanced customer satisfaction in previous roles. We love seeing real-life stories that demonstrate your impact!
Highlight Relevant Experience: Don’t forget to mention your experience with ITIL standards and any software-related roles you've had. This will help us understand your technical background and how it fits into our service delivery framework.
Apply Early!: The application window is open until 08/03/2026, but we might close it sooner. So, get your application in through our website as soon as you can to avoid missing out on this fantastic opportunity!
How to prepare for a job interview at Sulaiman Alqudaibi Co. For GRP & Plastic Products
✨Know Your Customer Inside Out
Before the interview, research the company’s customer base and their specific needs. Understanding their pain points and how the Service Delivery Manager role can address them will show that you’re proactive and customer-focused.
✨Master ITIL Standards
Brush up on your ITIL knowledge, as it’s crucial for this role. Be prepared to discuss how you’ve applied ITIL principles in past experiences and how they can enhance service delivery and customer satisfaction.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage customer expectations. Think of examples from your previous roles where you successfully navigated challenges and delivered results.
✨Showcase Your Relationship Management Skills
Be ready to highlight your experience in building and maintaining strong customer relationships. Share specific examples of how you’ve fostered collaboration and trust with clients, as this is key to succeeding in the Service Delivery Manager role.