Account Director in Birmingham

We are seeking an exceptional Higher Education Account Director to join our talented team at OneAdvanced, a leading software supplier to the UK's higher education sector. As a key member of our sales team, you will play a pivotal role in cultivating and maintaining strategic partnerships with our existing customer base, driving growth, and supporting their strategic objectives through the effective use of our leading software solutions. This role directly contributes to OneAdvanced's mission of "powering the world of work" and shaping the future of higher education by influencing sector-wide transformation.

What You Will Do

• Lead the development and execution of strategic account plans for our key customers in the higher education sector.
• Work closely with our customers to understand their strategic objectives, identify opportunities to create value through our software solutions, and deliver tailored support to ensure their success.
• Influence OneAdvanced's go-to-market strategy and provide visibility with senior leadership.

Key Responsibilities

• Develop and maintain strong, strategic relationships with c-suite and key decision-makers within our higher education customer base.
• Cultivate and maintain a deep understanding of our customers' strategic objectives, including finance, spend, governance systems, apprenticeships and other key initiatives.
• Collaborate with internal stakeholders, including product development, professional services and support teams, to ensure seamless, end-to-end support for our customers.
• Develop and execute strategic account plans, setting clear objectives, targets and metrics for success, and driving growth through targeted sales initiatives and account management activities.
• Provide expert advice and guidance to customers on the effective use of our software solutions, driving adoption and maximising ROI.
• Work closely with our sales team to identify and pursue new sales opportunities within existing accounts.
• Contribute to the development of our go-to-market strategy for the higher education sector, providing insights and feedback on market trends, customer needs and competitor activity.
• Act as a sector ambassador, representing OneAdvanced at industry events and strengthening our reputation in higher education.
• Provide leadership within the sales team by mentoring colleagues and sharing best practices.
• Use data-driven insights to identify opportunities for innovation and improved customer outcomes.
• Proactively manage risks to customer satisfaction and revenue, ensuring long-term partnerships.

What You Will Have

• A proven track record of success in account management or sales leadership within the higher education sector, ideally with a focus on finance, spend, governance systems and/or apprenticeships.
• A deep understanding of the UK higher education sector, including its key challenges, trends, and initiatives.
• Strong relationships with key decision-makers in higher education, or the ability to build them quickly.
• Excellent communication and interpersonal skills, with the ability to engage effectively with customers, colleagues and other stakeholders at all levels.
• Experience influencing at board or executive level, with the ability to shape strategic direction.
• Strong analytical skills, with the ability to interpret data and translate insights into action.
• Demonstrated ability to balance customer advocacy with commercial outcomes.
• A self-starter with a strong work ethic, able to work independently and as part of a high-performing team.
• A customer-centric approach, with a passion for delivering exceptional customer experiences and driving long-term success.

What We Do For You

• 26 days holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year.
• Exceptional family leave: 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave.
• Robust sick pay of up to 13 weeks full pay + 13 weeks half pay.
• 24/7 Employee Assistance Programme for confidential support.
• Private medical insurance for everyone, no medical-history exclusions.

Financial Benefits That Have Your Back

• Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures.
• Income protection: up to 75% salary for 5 years if you ever need it.

Grow Your Career With Us

• SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library.
• Access to external training and apprenticeships.

Making a Difference

• MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding.
• Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger.
• ULEV car scheme with 1,000+ models.
• Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover.

Who We Are

At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. OneAdvanced is one of the UK's largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India and Australia. Our secure, scalable platform, including OneAdvanced AI, powers connectivity and innovation across critical sectors.