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For Companies At a Glance
- Tasks: Design and build AI-powered workflows to enhance customer experiences.
- Company: Join OneAdvanced, a leading tech company focused on innovation and inclusivity.
- Benefits: Enjoy 26 days holiday, private medical insurance, and flexible benefits.
- Why this job: Make a real impact by transforming service delivery with cutting-edge AI technology.
- Qualifications: Experience in service design and workflow integration, especially in tech environments.
- Other info: Collaborative culture with excellent career growth and learning opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Join OneAdvanced. We are looking for an AI and Automation Workflow Architect to support in the design, build, and embedding of AI-powered workflows that transform how services are delivered across customer and product journeys. This role aligns people, technology, and workflows to drive measurable performance and improve the end-to-end customer experience. We are based in Birmingham, with the option for mostly remote working and a monthly visit to be with the team.
What You Will Do
- Support the design of AI-powered service workflows that improve customer experience through automation, AI agents, and clear human decision points.
- Assist and contribute to mapping and redesigning service journeys, identifying delays, handoffs, and areas for human + AI coordination or automation.
- Collaborate with stakeholders to explore how AI can enhance human roles, defining where to automate, augment, or enable service action.
- Contribute to workflow builds and validation with Product, Technology, and Operations teams, ensuring alignment with business needs.
- Ensure workflows are purpose-built and outcome-driven, linking design to improvements such as faster resolution or higher satisfaction.
- Apply standard workflow models and templates, incorporating global patterns and practices from senior architects or protocol leads.
- Support measurement and optimisation efforts, using performance data to monitor adoption, effectiveness, and user experience.
- Collaborate with the Workflow Delivery Lead on communication, deployment, and user engagement around new workflows.
- Develop workflow capability maps, documenting key systems, processes, and roles needed to deliver and sustain workflows.
- Engage with internal stakeholders and customers, capturing feedback to showcase success and inform future improvements.
What You Will Have
- Foundational experience in service design or process mapping, ideally within tech-enabled or AI-supported environments.
- Hands-on experience contributing to workflow design and integration of tools such as automation engines, chatbots, or co-pilots into service journeys.
- Understanding of service operations and how to redesign workflows that improve speed, quality, and customer experience.
- Comfort working in cross-functional teams, supporting collaboration between frontline users, architects, and service owners.
- Basic familiarity with workflow or orchestration platforms and emerging AI-enablement tools (e.g., GPT-based assistants, RPA tools).
- Outcome-driven mindset focused on reducing friction, simplifying steps, and eliminating duplication where possible.
- Open to new thinking and able to challenge the status quo to find smarter, simpler ways to improve services.
- Collaborative with an AI-empowered mindset, contributing to systems where automation handles routine tasks and people focus on high-value work.
What We Do For You
- Wellbeing – 26 days holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day each year.
- Exceptional family leave: 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, and 5 days paid bereavement leave.
- Robust sick pay of up to 13 weeks full pay + 13 weeks half pay.
- 24/7 Employee Assistance Programme for confidential support.
- Private medical insurance for everyone, with no medical-history exclusions.
Financial Benefits
- Performance-based rewards tailored to your role, including company-wide bonuses, OTE, and commission structures.
- Income protection: up to 75% salary for 5 years if needed.
Grow Your Career
- SkillsHub learning platform with leadership pathways, future-manager training, and a large online library.
- Access to external training and apprenticeships.
Making a Difference
- MatchIt! Fundraise for a cause and OneAdvanced will match part of the funding.
- Pennies from Heaven donate the pennies from your paycheck to help make a difference.
Plus additional flexible benefits via RewardHub, including:
- ULEV car scheme with 1,000+ models.
- Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover.
Who We Are
At OneAdvanced, we deliver sector-focused technology solutions that simplify complexity, drive progress, and help build a fairer, more inclusive society. We provide SaaS workflow applications and IT services across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. OneAdvanced is a large UK-based software and services company with teams in the UK, Ireland, India, and Australia. Our platform, including OneAdvanced AI, powers connectivity and innovation across critical sectors. We also offer hosting, managed services, and application modernisation. We strive to create an inclusive workplace and embed ESG principles in everything we do.
Learn more at www.oneadvanced.com
How to Apply
Apply for this job online or email this job to a friend. For more information, please refer to the job posting.
AI and Automation Workflow Architect in Birmingham employer: Sulaiman Alqudaibi Co. For GRP & Plastic Products
Contact Detail:
Sulaiman Alqudaibi Co. For GRP & Plastic Products Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI and Automation Workflow Architect in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those already working at OneAdvanced. A friendly chat can open doors and give you insider info on the company culture and what they really value.
✨Tip Number 2
Showcase your skills in action! If you've got experience with AI or automation, consider creating a portfolio or a case study that highlights your past projects. This will help you stand out and demonstrate your hands-on experience.
✨Tip Number 3
Prepare for interviews by diving deep into OneAdvanced's mission and values. Think about how your experience aligns with their goals, especially around improving customer experiences through AI. Tailor your answers to show you're a perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the OneAdvanced team.
We think you need these skills to ace AI and Automation Workflow Architect in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in AI and automation workflows. We want to see how your skills align with the role, so don’t hold back on showcasing relevant projects!
Showcase Your Collaboration Skills: Since this role involves working with various stakeholders, it’s important to demonstrate your ability to collaborate effectively. Share examples of how you’ve worked in cross-functional teams to achieve common goals.
Highlight Your Outcome-Driven Mindset: We’re looking for someone who focuses on results! In your application, mention specific instances where you’ve improved processes or customer experiences through innovative solutions. Numbers and metrics can really make your case stand out.
Apply Through Our Website: Don’t forget to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at OneAdvanced!
How to prepare for a job interview at Sulaiman Alqudaibi Co. For GRP & Plastic Products
✨Know Your AI and Automation Basics
Before the interview, brush up on your understanding of AI-powered workflows and automation tools. Familiarise yourself with how these technologies can enhance customer experiences and streamline service journeys. This will help you speak confidently about your foundational experience in service design and process mapping.
✨Showcase Your Collaborative Spirit
Since this role involves working closely with cross-functional teams, be ready to share examples of past collaborations. Highlight how you've engaged with stakeholders to improve workflows or integrate AI solutions. This will demonstrate your ability to work effectively in a team-oriented environment.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems related to workflow design or service optimisation. Think through potential scenarios where you might need to identify delays or areas for automation. Practising these responses will show your outcome-driven mindset and problem-solving skills.
✨Emphasise Your Open-Mindedness
OneAdvanced values innovative thinking, so be prepared to discuss how you've challenged the status quo in previous roles. Share instances where you proposed smarter, simpler ways to improve services. This will highlight your willingness to embrace new ideas and contribute to an AI-empowered mindset.
