24/7 IT Service Desk Analyst | First/Second Line Support

A leading managed service provider in the UK is seeking a proactive Service Desk Analyst. This entry-level role involves being the first point of contact for IT incidents and service requests across various industries. Responsibilities include providing 1st and 2nd line support, troubleshooting hardware and software issues, and maintaining records of interactions. Ideal candidates will have excellent communication skills, a customer-focused attitude, and a genuine interest in a career in IT support. The position requires a willingness to work shifts, including nights and weekends. #J-18808-Ljbffr