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- Tasks: Join our vibrant team as a Polish Speaking Customer Service Advisor, handling inquiries via phone, email, and live chat.
- Company: Suits Me is an award-winning fintech company focused on financial inclusion and equality.
- Benefits: Enjoy a competitive salary, bonus scheme, 30 days holiday, and hybrid work options.
- Why this job: Be part of a growing business that values ethical practices and offers career progression opportunities.
- Qualifications: Fluent in Polish and English, with excellent communication skills and previous customer service experience.
- Other info: Full training provided; perfect for those looking to kickstart their career in a fast-paced environment.
Salary Full time – £22,500 increasing to £23,500 from April 2025 + bonus scheme 30 days holiday, or £12.13 an hour Part-time+ bonus scheme pro-rata holidays. Hybrid opportunities.Training & Development, Progression opportunities.
Do you have the right skills and experience for this role Read on to find out, and make your application.
We have an exciting opportunity available for a keen and enthusiastic Polish speaking individual, to join us as an Advisor within our multi-lingual Customer Service Team. You will be working as part of a fast paced and busy company, based in Manchester. As a growing business, this is an exciting chance to work in a thriving environment, supporting our customers day-to-day over the phone, by email and live chat. Full training provided.
Duties and responsibilities:
* Answering email enquiries via Zendesk
* Answering phone calls and dealing with phone enquiries
* Responding to live chat enquiries
Skills and experience required:
* Excellent written and verbal communication skills
* A friendly, patient, and positive approach to our customers and work
* Previous experience in customer service
* Computer literate & learns quickly.
* Proficient in Microsoft Excel and Word
* Flexible can-do attitude
* Fluent in Polish and English
About Suits Me
Suits Me is an award-winning, ethical, and cutting edge fintech business, we are a UK award-winning alternative banking solution with financial inclusion and equality of opportunities sitting at the heart of Suits Me.
We are currently within an exciting period of growth. Suits Me operates within both B2B and B2C sectors in the UK and currently working towards European & global expansion.
(B2C) For our account holders, we offer an alternative to traditional banking accounts with a contactless Mastercard debit card, a full range of account features and cashback rewards for consumers and for our business partners, a safe and secure portal to create new accounts for their unbanked workers quickly and easily.
(B2B) Suits Me offers a payment solution providing the UKs only specialised client portal allowing recruiters, employers, and unions to open accounts for their employees, candidates and members within minutes!
Providing a safe and secure streamlined solution for business payroll, enabling companies to no longer pay in cash, cheque or into family and friends accounts. Instead, paying using a compliant method, straight into a personal account while helping to safeguard payees and aid in combatting and eliminating modern slavery
Polish Speaking Customer Service Advisor employer: Suits Me
Contact Detail:
Suits Me Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Polish Speaking Customer Service Advisor
✨Tip Number 1
Familiarize yourself with Zendesk, as it's the platform you'll be using to handle email inquiries. Understanding its features and functionalities can give you an edge during the interview.
✨Tip Number 2
Brush up on your communication skills in both Polish and English. Practice common customer service scenarios to demonstrate your fluency and ability to handle inquiries effectively.
✨Tip Number 3
Research Suits Me and their services thoroughly. Knowing their mission and values will help you align your answers with what they are looking for in a candidate.
✨Tip Number 4
Prepare examples from your previous customer service experience that showcase your friendly and patient approach. Highlighting these qualities can set you apart from other candidates.
We think you need these skills to ace Polish Speaking Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and proficiency in both Polish and English. Emphasize any relevant skills, such as communication and computer literacy, that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your previous customer service experience and how your friendly and positive approach can benefit their team.
Highlight Relevant Skills: In your application, specifically mention your proficiency in Microsoft Excel and Word, as well as your ability to learn quickly. These skills are essential for the role and should be clearly stated.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Suits Me
✨Showcase Your Language Skills
Since this role requires fluency in Polish and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking clearly and confidently in both languages.
✨Highlight Customer Service Experience
Make sure to discuss your previous customer service experience in detail. Share specific examples of how you've handled customer inquiries, resolved issues, and maintained a positive attitude, as these are key skills for the role.
✨Familiarize Yourself with Zendesk
As you'll be using Zendesk to manage email inquiries, it’s beneficial to familiarize yourself with the platform beforehand. If you have prior experience with similar tools, mention that during the interview to show your adaptability.
✨Demonstrate a Positive Attitude
A friendly and patient demeanor is essential for this role. During the interview, convey your enthusiasm for helping customers and your ability to stay calm under pressure. This will help you stand out as a candidate who aligns with the company's values.
