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- Tasks: Join our Customer Care Team to assist customers via phone, email, and live chat.
- Company: Suits Me is an award-winning fintech company focused on financial inclusion and equality.
- Benefits: Full training provided, with potential for a permanent contract after 6 months.
- Why this job: Be part of a growing business that values ethical practices and customer support.
- Qualifications: Excellent communication skills and previous customer service experience required.
- Other info: Multi-lingual skills are a plus; flexible attitude is essential.
We have an exciting opportunity available for a keen and enthusiastic individual to join us as an Advisor within our multi-lingual Customer Care Team for 6 months with a possibility of being offerred a permanent contract on the successful completion of 6 months contract. You will be working as part of a fast paced and busy company, based in Manchester. As a growing business, this is an exciting chance to work in a thriving environment, supporting our customers day-to-day over the phone, by email and live chat. Full training provided. Duties and responsibilities: * Answering email enquiries via Zendesk * Answering phone calls and dealing with phone enquiries * Responding to live chat enquiries Skills and experience required: * Excellent written and verbal communication skills * A friendly, patient, and positive approach to our customers and work * Previous experience in customer service * Computer literate & learns quickly. * Proficient in Microsoft Excel and Word * Flexible can-do attitude * Language skills would be an advantage (multi-lingual) About Suits Me Suits Me is an award-winning, ethical, and cutting edge fintech business, we are a UK award-winning alternative banking solution with financial inclusion and equality of opportunities sitting at the heart of Suits Me. We are currently within an exciting period of growth. Suits Me operates within both B2B and B2C sectors in the UK and currently working towards European & global expansion. (B2C) For our account holders, we offer an alternative to traditional banking accounts with a contactless Mastercard debit card, a full range of account features and cashback rewards for consumers and for our business partners, a safe and secure portal to create new accounts for their unbanked workers quickly and easily. (B2B) Suits Me offers a payment solution providing the UKs only specialised client portal allowing recruiters, employers, and unions to open accounts for their employees, candidates and members within minutes! Providing a safe and secure streamlined solution for business payroll, enabling companies to no longer pay in cash, cheque or into family and friends accounts. Instead, paying using a compliant method, straight into a personal account while helping to safeguard payees and aid in combatting and eliminating modern slavery
Customer Service Advisor employer: Suits Me
Contact Detail:
Suits Me Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with Zendesk, as it's the platform you'll be using to handle email inquiries. Understanding its features and functionalities can give you an edge during the interview.
✨Tip Number 2
Brush up on your communication skills, both written and verbal. Practice responding to common customer service scenarios to demonstrate your friendly and patient approach.
✨Tip Number 3
Highlight any previous customer service experience you have, especially in fast-paced environments. Be ready to share specific examples of how you've successfully handled customer inquiries.
✨Tip Number 4
If you speak multiple languages, make sure to mention this during your application process. It’s a valuable asset that can set you apart from other candidates.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills, such as communication and computer literacy. Emphasize your ability to work in a fast-paced environment and your friendly approach.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your previous customer service experience and how it aligns with the responsibilities of the position. Be sure to express your willingness to learn and adapt.
Highlight Language Skills: If you have any language skills, make sure to mention them in your application. This could give you an edge, especially since the role is within a multi-lingual Customer Care Team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Suits Me
✨Show Your Communication Skills
Since excellent written and verbal communication skills are crucial for this role, practice articulating your thoughts clearly. Be prepared to demonstrate how you would handle customer inquiries during the interview.
✨Emphasize Your Customer Service Experience
Highlight any previous experience in customer service. Share specific examples of how you've successfully resolved customer issues or provided exceptional support in past roles.
✨Demonstrate a Positive Attitude
A friendly, patient, and positive approach is essential. During the interview, maintain a positive demeanor and express your enthusiasm for helping customers, as this aligns with the company's values.
✨Familiarize Yourself with Zendesk
Since you'll be using Zendesk for email inquiries, it’s beneficial to familiarize yourself with the platform beforehand. Mentioning your willingness to learn quickly and adapt to new tools will impress the interviewers.
