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- Tasks: Be the brand ambassador and enhance the customer journey in-store.
- Company: Join a fast-growing fashion company with a focus on quality and professionalism.
- Benefits: Competitive salary, top-notch training, clothing allowance, and generous employee discounts.
- Other info: Flexible hours and opportunities for career growth and travel.
- Why this job: Make a real impact by creating exceptional customer experiences every day.
- Qualifications: Experience in sales or hospitality with strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
As a Customer Experience Coordinator (In-store), you help set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store's lead ambassador of the brand and point of reference for the customer. You support all activities necessary for the efficient operation of the store experience and provide exemplary service to maximize sales, promote the Company's image of quality and professionalism. A Customer Experience Coordinator performs duties, in partnership with their management team, with the specific focus of shaping the store experience.
Responsibilities
- Ensures client expectation is exceeded at each visit and maintaining an environment focused on the client experience by utilizing hospitality tools provided.
- Ensure all employees present professionally for each customer interaction according to company policies and practice highest level of customer service to achieve maximum sales.
- Ensure clienteling activities are mapped for each guest.
- Ensure seamless efficiency and positive atmosphere in the customer experience.
- Partner with leadership and expert teams to proactively address service issues.
- Performing other duties assigned by store leadership team.
Who you are
- Previous experience in sales, hospitality, and/or service.
- Exceptional customer service/clienteling skills and excited to build relationships.
- Professional verbal and written communication skills.
- Flexible work schedule, including evenings, weekends, and holidays.
- Store-based role - Location: 9 Vigo St. London, W1S 3HH.
What you will get
- Competitive salary.
- A top-of-the-line training program, unique to the industry.
- A clothing allowance for each new season and a generous employee discount.
- Opportunity to build a career with one of the fastest growing companies in fashion.
- Opportunity to travel to other stores and abroad.
Customer Experience Coordinator in London employer: SUIT SUPPLY
Contact Detail:
SUIT SUPPLY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Coordinator in London
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and customer experience approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your pitch! Be ready to explain how your previous experience in sales or hospitality makes you the perfect fit for the Customer Experience Coordinator role. Keep it concise and engaging to leave a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to contribute to an amazing customer journey.
We think you need these skills to ace Customer Experience Coordinator in London
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let your enthusiasm for customer service shine through. We want to see how you can bring that Radically Personal touch to our customers and make their experience unforgettable!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in sales and hospitality. We love seeing how your skills align with our mission to exceed client expectations at every visit.
Be Professional Yet Authentic: While we appreciate professionalism, we also value authenticity. Use a friendly tone in your written application that reflects who you are, but don’t forget to keep it polished and aligned with our brand image.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to join our team!
How to prepare for a job interview at SUIT SUPPLY
✨Know the Brand Inside Out
Before your interview, make sure you research the company thoroughly. Understand their values, mission, and what sets them apart in the fashion industry. This will help you demonstrate your passion for the brand and how you can contribute to creating that Radically Personal customer journey.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous experience in sales or hospitality where you went above and beyond for a customer. Highlight how you exceeded expectations and created memorable experiences, as this aligns perfectly with the role of a Customer Experience Coordinator.
✨Practice Professional Communication
Since exceptional verbal and written communication skills are crucial for this role, practice articulating your thoughts clearly and confidently. You might even want to rehearse common interview questions with a friend to ensure you come across as professional and personable.
✨Be Ready to Discuss Flexibility
This position requires a flexible work schedule, so be prepared to discuss your availability openly. Show enthusiasm for working evenings, weekends, and holidays, and express your willingness to adapt to the store's needs to enhance the customer experience.