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- Tasks: Be the brand ambassador and enhance customer experiences in-store.
- Company: Join a fast-growing fashion company with a focus on quality and professionalism.
- Benefits: Competitive salary, top-notch training, clothing allowance, and generous employee discounts.
- Other info: Flexible hours and opportunities for career growth and travel.
- Why this job: Shape memorable customer journeys and build lasting relationships in a dynamic environment.
- Qualifications: Experience in sales or hospitality with exceptional customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
As a Customer Experience Coordinator (In-store), you help set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store's lead ambassador of the brand and point of reference for the customer. You support all activities necessary for the efficient operation of the store experience and provide exemplary service to maximize sales, promote the Company's image of quality and professionalism. A Customer Experience Coordinator performs duties, in partnership with their management team, with the specific focus of shaping the store experience.
Responsibilities
- Ensures client expectation is exceeded at each visit and maintaining an environment focused on the client experience by utilizing hospitality tools provided.
- Ensure all employees present professionally for each customer interaction according to company policies and practice highest level of customer service to achieve maximum sales.
- Ensure clienteling activities are mapped for each guest.
- Ensure seamless efficiency and positive atmosphere in the customer experience.
- Partner with leadership and expert teams to proactively address service issues.
- Performing other duties assigned by store leadership team.
Who you are
- Previous experience in sales, hospitality, and/or service.
- Exceptional customer service/clienteling skills and excited to build relationships.
- Professional verbal and written communication skills.
- Flexible work schedule, including evenings, weekends, and holidays.
- Store-based role - Location: 9 Vigo St. London, W1S 3HH.
What you will get
- Competitive salary.
- A top-of-the-line training program, unique to the industry.
- A clothing allowance for each new season and a generous employee discount.
- Opportunity to build a career with one of the fastest growing companies in fashion.
- Opportunity to travel to other stores and abroad.
Customer Experience Coordinator employer: SUIT SUPPLY
Contact Detail:
SUIT SUPPLY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Coordinator
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and customer experience approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and sales. Think of examples from your past experiences that showcase your skills in exceeding client expectations and creating a positive atmosphere.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Experience Coordinator
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let your enthusiasm for customer service shine through. We want to see how you can bring that Radically Personal touch to our customers and make their experience unforgettable!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience in sales or hospitality. We love seeing how your past roles have prepared you to be the ultimate ambassador for our brand.
Be Professional Yet Approachable: Your written communication should reflect the professionalism we uphold at StudySmarter, but don’t forget to keep it friendly! We’re looking for someone who can connect with customers effortlessly.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and get the ball rolling on your journey with us!
How to prepare for a job interview at SUIT SUPPLY
✨Know the Brand Inside Out
Before your interview, make sure you research the company thoroughly. Understand their values, mission, and what sets them apart in the fashion industry. This will not only help you answer questions more effectively but also show your genuine interest in becoming a part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your exceptional customer service skills. Think about times when you went above and beyond for a customer or resolved a challenging situation. This will demonstrate your ability to exceed client expectations, which is crucial for the role.
✨Practice Professional Communication
Since this role requires strong verbal and written communication skills, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable with speaking about your experiences and answering common interview questions.
✨Be Ready to Discuss Flexibility
Given that the position requires a flexible work schedule, be prepared to discuss your availability openly. Highlight your willingness to work evenings, weekends, and holidays, as this shows your commitment to the role and the team, making you a more attractive candidate.