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For Companies At a Glance
- Tasks: Support customers through email, chat, and phone while resolving inquiries and managing orders.
- Company: Join SugarFin, a leader in innovative power solutions, known for its dynamic team culture.
- Benefits: Enjoy a competitive salary, professional growth opportunities, and a collaborative work environment.
- Why this job: Make a real impact in customer relationships and enhance your problem-solving skills in a supportive setting.
- Qualifications: 2-4 years in customer service; strong communication skills and proficiency in Microsoft Office required.
- Other info: This is an entry-level position based in the UK; visa sponsorship is not available.
The predicted salary is between 28000 - 42000 £ per year.
Location: Easton on the Hill, Stamford
Employment Type: Full-time, Monday-Friday
Salary: up to £35,000pa
The Role
We are seeking a Customer Support Agent to join our clients dynamic team. In this role, you will be the backbone of customer relationships, ensuring seamless communication, resolving inquiries, and managing post-sales activities. Your problem-solving skills and customer-first attitude will help us maintain our reputation for excellence.
Key Responsibilities
- Manage customer inquiries via email, chat, and phone with professionalism and efficiency.
- Process customer orders, prepare shipping documents, and update records in SAP.
- Act as the primary point of contact for key accounts, ensuring quick resolution of issues related to orders, invoicing, and warranties.
- Coordinate with internal teams to meet customer deadlines and specifications.
- Identify opportunities to enhance customer satisfaction and drive sales growth.
- Participate in customer business reviews and support continuous improvement initiatives.
What We're Looking For
Experience: 2–4 years in customer service or inside sales, preferably in a technical or B2B environment.
Skills: Proficiency in Microsoft Office (Word, Excel, PowerPoint); experience with SAP or CRM systems is a plus.
Attributes: Strong communicator, detail-oriented, proactive problem-solver, and a team player.
Education: Bachelor's degree in a relevant field or equivalent experience preferred.
Why Join Us?
- Be part of a globally recognised leader in innovative power solutions.
- Work in a collaborative environment where your contributions make a real impact.
- Opportunities for professional growth and skill development.
- Competitive salary and benefits package.
Please note that we are not able to provide support with visa sponsorships and all applicants must be based in the UK and hold the valid right to work in the UK.
Customer Support Agent employer: SugarFin Public Relations & Marketing Solutions
Contact Detail:
SugarFin Public Relations & Marketing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Agent
✨Tip Number 1
Familiarise yourself with the company and its services. Understanding SugarFin's approach to customer support and their product offerings will help you tailor your conversations during interviews, showcasing your genuine interest in the role.
✨Tip Number 2
Brush up on your problem-solving skills. Since the role requires a proactive approach to resolving customer inquiries, think of examples from your past experiences where you've successfully handled difficult situations or improved customer satisfaction.
✨Tip Number 3
Network with current or former employees of SugarFin. Engaging with them on platforms like LinkedIn can provide you with insider insights about the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare to discuss your experience with CRM systems or SAP. If you have relevant experience, be ready to explain how you've used these tools to enhance customer interactions, as this is a key requirement for the role.
We think you need these skills to ace Customer Support Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or inside sales, especially in technical or B2B environments. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving skills and customer-first attitude. Mention specific examples of how you've successfully managed customer inquiries or resolved issues in previous roles.
Highlight Relevant Skills: Emphasise your proficiency in Microsoft Office and any experience with SAP or CRM systems. These skills are crucial for the Customer Support Agent role, so make them stand out in your application.
Show Enthusiasm for the Role: In your application, express your excitement about joining SugarFin Public Relations & Marketing Solutions. Mention why you admire their approach to customer relationships and how you can contribute to their success.
How to prepare for a job interview at SugarFin Public Relations & Marketing Solutions
✨Showcase Your Communication Skills
As a Customer Support Agent, strong communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, whether it's through examples of past experiences or by engaging in role-play scenarios during the interview.
✨Familiarise Yourself with SAP and CRM Systems
Since experience with SAP or CRM systems is a plus, take some time to brush up on these tools. If you have prior experience, be ready to discuss how you've used them to enhance customer service or streamline processes.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of specific instances where you've successfully resolved customer issues, and be ready to explain your thought process and the outcome.
✨Research SugarFin Public Relations & Marketing Solutions
Understanding the company’s values and services will help you align your answers with their expectations. Show enthusiasm for their mission and be ready to discuss how you can contribute to their reputation for excellence.
