At a Glance
- Tasks: Create engaging training content and collaborate with experts to enhance customer learning experiences.
- Company: Join a diverse team at SugarCRM, a Great Place to Work focused on growth and flexibility.
- Benefits: Enjoy a competitive salary, health perks, and opportunities for personal and professional development.
- Other info: Embrace a culture of learning and diversity, with excellent career growth opportunities.
- Why this job: Make a real impact in a fast-paced environment while helping businesses grow better and faster.
- Qualifications: 1-3 years in training content development and strong communication skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
About sales-i UK Ltd., a SugarCRM Company
From the very beginning, SugarCRM had a unique vision: to offer a different kind of customer relationship management (CRM) software. We pioneered a solution that easily adapts to customer needs, and now, more than two decades later, we’re on a mission to help sales teams reach their highest potential.
Our diverse team around the world shares a passion for helping customers succeed. Together, we’re building a culture that values personal and professional growth—and we’re proud to be recognized as a Great Place to Work. We care about work/life balance and flexibility for our employees, and we\'re proud of how we show up for our customers every day.
If you\'re looking to level up your career and help businesses grow better and faster, you’re in the right place. Learn more about SugarCRM careers and how you can be part of our journey.
About the Role
We’re looking for a creative and detail-oriented Training Content Specialist to join our customer enablement team. In this role, you’ll help design and deliver engaging learning experiences across video, courses, webinars, in-app guidance, and email campaigns. You’ll collaborate with subject matter experts to translate complex product information into accessible, user-friendly content that drives engagement, adoption, and long-term customer success.
This is a great opportunity for someone with early-career experience in instructional design, digital training, or SaaS education, who is ready to deepen their skills and make an impact in a fast-paced, customer-focused environment.
What You’ll Do:
- Create engaging training content including videos, how-to guides, live webinars, and in-app walkthroughs to support product onboarding and ongoing education.
- Build and maintain self-paced eLearning courses in our LMS, applying basic instructional design principles to ensure clarity and effectiveness.
- Develop in-app guidance using tools like Pendo, or similar to provide just-in-time learning within the product interface.
- Assist with webinar logistics and facilitation, helping to host monthly live training sessions and customer education events.
- Collaborate cross-functionally with product managers, customer success, support, and marketing to ensure accurate, timely, and customer-relevant content.
- Support content updates when new features are released or documentation needs to be refreshed.
- Contribute to email-based learning campaigns, including writing copy for product education series and onboarding journeys.
What You Bring:
- 1–3 years of experience in training content development, instructional design, customer education, or a related field.
- Familiarity with digital learning tools (e.g., Camtasia, Articulate Rise/Storyline, LMS platforms, screen recording software).
- Basic video editing and visual storytelling skills.
- Strong written communication skills with a focus on clarity, tone, and engagement.
- Interest in SaaS, CRM, or B2B technology products.
- Ability to manage multiple projects, stay organized, and deliver on deadlines.
- A growth mindset and willingness to learn new tools and techniques.
Nice To Have:
- Experience working with in-app guidance tools (e.g., Pendo, WalkMe, Whatfix).
- Familiarity with email marketing platforms (e.g., Sugar Market, HubSpot, Marketo).
- Exposure to user analytics or training metrics to assess impact and engagement.
We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we\'re dedicated to adding new perspectives to the team.
Benefits and Perks:
Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:
- UK Pension Scheme
- Private medical and dental insurance
- Health & Wellness Reimbursement Program
- Unpaid sabbatical leave
- Education Resources - Career & Personal Development Program
- Various discount programs (i.e. travel, virtual exercises classes, etc.)
- We are a merit-based company with many opportunities to learn, excel and grow your career!
Training Content Specialist employer: SugarCRM
At SugarCRM, we pride ourselves on fostering a vibrant work culture that prioritises personal and professional growth, making us an exceptional employer for a Training Content Specialist. Our commitment to work/life balance, coupled with a range of benefits including private medical insurance and a robust career development programme, ensures that our employees thrive in a supportive environment. Join us in our mission to empower sales teams while enjoying the unique advantages of working in a dynamic, customer-focused setting in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Training Content Specialist
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
✨Showcase Your Teaching Skills
Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like SugarCRM looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
If you're still in education or have access to an alumni network, make the most of your university's career services. They often have exclusive job listings and workshops tailored to students wanting to break into full-time roles in education technology.
✨Apply Directly Via Company Websites
When you come across roles like Training Content Specialist at SugarCRM, make sure to apply directly through their website. It not only shows you're serious but sometimes you'll find positions listed there that may not be on job boards yet. Keep an eye on those!
We think you need these skills to ace Training Content Specialist
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at SugarCRM, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of SugarCRM and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at SugarCRM
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that SugarCRM might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at SugarCRM.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
