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For Companies At a Glance
- Tasks: Lead innovation and develop impactful features for our core platform.
- Company: Join SugarCRM, a leader in adaptable CRM software with a growth-focused culture.
- Benefits: Competitive salary, comprehensive benefits, wellness programs, and educational resources.
- Why this job: Make a real difference in customer engagement and business growth while advancing your career.
- Qualifications: 5+ years in product management with experience in B2B SaaS and CRM platforms.
- Other info: Hybrid work model with a focus on collaboration and diversity.
The predicted salary is between 53000 - 66000 £ per year.
About sales-i UK Ltd., a SugarCRM Company
From the very beginning, SugarCRM had a unique vision: to offer a different kind of customer relationship management (CRM) software. We pioneered a solution that easily adapts to customer needs, and now, more than two decades later, we\’re on a mission to help sales teams reach their highest potential. Our diverse team around the world shares a passion for helping customers succeed. Together, we\’re building a culture that values personal and professional growth—and we\’re proud to be recognized as a Great Place to Work. We care about work/life balance and flexibility for our employees, and we\’re proud of how we show up for our customers every day.
If you\’re looking to level up your career and help businesses grow better and faster, you\’re in the right place. Learn more about SugarCRM careers and how you can be part of our journey.
Where You Fit In
We are looking for a strategic, data-driven, and customer-focused Product Manager to drive innovation across our core platform. This role will work across various key capabilities within SugarCRM, supporting platform-wide innovations. As a cross-functional leader, you will collaborate closely with Engineering, UX, Product Marketing, Sales, Customer Success, and our customers to define and deliver high-impact features that drive customer retention, business growth, and platform stability.
*This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Solihull location, specifically, working in-office a minimum of 3 days per week.* Impact You Will Make:
- Strategic Roadmap Ownership & Execution
- Own, create, and maintain the product roadmap for platform capabilities, ensuring alignment with SugarCRM\’s strategic focus areas, customer needs, and business objectives.
- Drive roadmap transparency and alignment across internal teams by effectively communicating priorities, progress, and trade-offs.
- Ensure that all prioritized initiatives are clearly justified through the lens of customer value, business impact, and technical feasibility.
- Planning & Agile Execution
- Lead planning efforts in parallel with execution, ensuring that long-term vision and near-term deliverables remain synchronized.
- Partner with Engineering and UX to develop, scope, and prioritize features that balance innovation, customer needs, and platform scalability.
- Manage an evolving backlog of features, enhancements, and technical improvements, balancing strategic bets with quick wins.
- Oversee the end-to-end product development lifecycle, from discovery and validation through delivery and post-launch iteration.
- Drive agile execution, ensuring features are well-defined, prioritized, and delivered efficiently with high quality.
- Customer & Data-Driven Decision Making
- Gather, analyze, and synthesize customer insights, ensuring features address real pain points and deliver meaningful improvements.
- Define and track key success metrics (KPIs), leveraging data to inform prioritization and roadmap adjustments.
- Regularly engage with customers, partners, and internal stakeholders to validate product assumptions and iterate based on feedback.
- Cross-Functional Leadership & Collaboration
- Align and collaborate with internal teams to drive seamless execution and market adoption.
- Advocate for continuous process improvement, helping the product development organization optimize efficiency and collaboration.
What You Will Bring:
- 3-5 years of experience in product management, with a track record of successfully shipping B2B SaaS products.
- Experience working with CRM platforms, customer engagement tools, or workflow automation solutions.
- Strong understanding of product roadmap development, prioritization frameworks (RICE, MoSCoW), and agile methodologies.
- Ability to balance long-term strategy with near-term execution, ensuring continuous product progress while adapting to changing needs.
- Experience with analytics and business intelligence (BI) tools (e.g., Tableau, Power BI, Sugar Discover) is a strong plus.
- Strong technical acumen, including familiarity with APIs, integrations, and data models.
- Exceptional cross-functional collaboration skills, with the ability to influence without authority.
- Strong communication and stakeholder management skills, capable of engaging both technical and non-technical audiences.
Preferred Qualifications:
- Experience working with CRM platforms.
- Background in data analytics, AI-driven automation, or workflow orchestration.
- Bachelor\’s degree in Business, Computer Science, Data Science, or a related field (or equivalent experience).
We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we\’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we\’re dedicated to adding new perspectives to the team.
Benefits and Perks: Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks: · UK Pension Scheme · Private medical and dental insurance · Health &Wellness Reimbursement Program · Unpaid sabbatical leave · Educational Resources – Career & Personal Development Program · Various discount programs (i.e. travel, virtual exercises classes, etc.) · We are a merit-based company with many opportunities to learn, excel and grow your career
#LI-Hybrid We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Senior Product Manager employer: SugarCRM
Contact Detail:
SugarCRM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Product Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at SugarCRM. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Dive deep into SugarCRM's products and think about how your experience aligns with their goals. Show them you're not just another candidate, but the perfect fit.
✨Tip Number 3
Practice makes perfect! Get a friend or mentor to do mock interviews with you. This will help you articulate your thoughts clearly and boost your confidence when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation. It shows you're genuinely interested and keeps you on their radar.
We think you need these skills to ace Senior Product Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Product Manager role. Highlight your experience with B2B SaaS products and any relevant CRM platforms. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about product management and how you can contribute to SugarCRM's vision. Keep it engaging and personal, so we get a sense of who you are.
Showcase Your Data-Driven Mindset: Since we're all about data-driven decision making, make sure to include examples of how you've used customer insights and analytics in your previous roles. This will show us that you understand the importance of data in product management.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at SugarCRM
✨Know Your Product Inside Out
Before the interview, make sure you thoroughly understand SugarCRM's platform and its features. Familiarise yourself with their strategic goals and how your experience aligns with their vision. This will help you demonstrate your passion and knowledge during the conversation.
✨Prepare for Scenario-Based Questions
Expect to be asked about specific situations you've faced in product management. Prepare examples that showcase your ability to balance strategic and tactical priorities, lead agile processes, and drive customer-focused decisions. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Data-Driven Mindset
Since this role emphasises data-driven decision-making, be ready to discuss how you've used analytics and KPIs in your previous roles. Bring examples of how you've gathered customer insights and adjusted product roadmaps based on data. This will highlight your analytical skills and customer focus.
✨Engage with Stakeholders
Collaboration is key in this role, so be prepared to talk about how you've effectively communicated with various stakeholders in the past. Share experiences where you gathered feedback, validated ideas, and ensured alignment across teams. This will show your strong communication and stakeholder management skills.