At a Glance
- Tasks: Lead product strategy and roadmap for innovative AI-driven CRM solutions.
- Company: Join SugarAI, a pioneering tech company transforming customer relationship management.
- Benefits: Enjoy a competitive salary, private health insurance, and career development opportunities.
- Other info: Dynamic work environment focused on growth, collaboration, and continuous improvement.
- Why this job: Shape the future of CRM with cutting-edge technology and make a real impact.
- Qualifications: 5+ years in product management, preferably with B2B SaaS or CRM experience.
The predicted salary is between 60000 - 75000 £ per year.
About SugarAI UK Limited. SugarAI is redefining CRM for the age of AI. We’re delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface‑level insights, we help teams focus on what matters most and know exactly what to do next. More than two decades after our founding, we’re entering a new chapter with clarity and momentum—building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We’re focused on solving complex, real‑world challenges where relationships, context, and precision make all the difference. Our global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done. If you’re excited to help shape what’s next in AI-driven CRM—and build technology that drives real outcomes—we’d love to meet you.
What You Will Bring: (Key Responsibilities)
- Strategic Roadmap Ownership & Product Leadership
- Own, define, and continuously evolve the product roadmap for SugarAI capabilities, ensuring alignment with strategic priorities, customer needs, and business outcomes.
- Act as a mini product leader, connecting vision, execution, and commercial impact.
- Drive transparency and alignment by clearly communicating priorities, trade‑offs, risks, and progress across stakeholders.
- Ensure all initiatives are grounded in customer value, business impact, and technical feasibility.
- Identify and drive long‑term strategic bets and growth opportunities across the product portfolio.
- Product Strategy, Planning & Agile Execution
- Lead planning efforts that balance long‑term vision with near‑term delivery.
- Partner closely with Engineering and UX to scope, design, and prioritize solutions that balance innovation and scalability.
- Manage and continuously refine a dynamic product backlog, balancing quick wins, foundational investments, and strategic initiatives.
- Own the end‑to‑end product lifecycle from discovery and validation through delivery and post‑launch optimisation.
- Drive high‑quality agile execution, ensuring work is well‑defined, prioritised, and delivered efficiently.
- Customer & Data‑Driven Decision Making
- Gather, analyse, and synthesize customer insights to ensure the product solves real problems.
- Define, own, and track key success metrics (KPIs) including adoption, engagement, and revenue impact.
- Use qualitative and quantitative data to inform prioritisation, validate hypotheses, and guide iteration.
- Maintain direct and continuous engagement with customers and stakeholders to refine product direction.
- Cross‑Functional Leadership & Influence
- Lead without authority, aligning Product, Engineering, Sales, Marketing, and Customer Success around shared outcomes.
- Influence senior stakeholders and leadership teams, contributing to broader business strategy.
- Drive cross‑functional coordination to ensure successful delivery, go‑to‑market alignment, and product adoption.
- Champion improvements in team processes and ways of working to increase efficiency and effectiveness.
- Product Leadership & Team Development
- Mentor and support other product managers, elevating product thinking, execution quality, and impact.
- Help establish and scale best practices in product management, discovery, and delivery.
- Contribute to building a high‑performing product culture focused on outcomes, ownership, and continuous improvement.
- Act as a role model for strong product leadership behaviours across the organisation.
What You Will Bring: (Qualifications/Experience)
- Experience
- 5+ years of experience in product management with a strong track record of delivering B2B SaaS products.
- Experience with CRM platforms, customer engagement tools, or workflow automation solutions is highly desirable.
- Proven ability to own product strategy and influence decision‑making at senior levels.
- Product & Leadership Skills
- Strong understanding of roadmap development and prioritisation frameworks and agile methodologies.
- Ability to balance strategic thinking with execution excellence.
- Demonstrated experience influencing cross‑functional teams and stakeholders.
- Experience mentoring or leading other product managers is a strong plus.
- Technical & Analytical Skills
- Solid technical acumen, including familiarity with APIs, integrations, and data models.
- Strong ability to use data to drive product decisions and measure success.
- Communication & Stakeholder Management
- Exceptional communication and storytelling skills.
- Ability to engage effectively with both technical and non‑technical audiences.
- Strong stakeholder management with the ability to build alignment and drive decisions.
We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.
Benefits and Perks
- UK Pension Scheme
- Private medical and dental insurance
- Health & Wellness Reimbursement Program
- Unpaid sabbatical leave
- Educational Resources – Career & Personal Development Program
- Various discount programs (e.g., travel, virtual exercise classes, etc.)
We are a merit‑based company with many opportunities to learn, excel and grow your career!
Senior Product Manager employer: SugarAI
At SugarAI UK Limited, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. Our commitment to employee growth is evident through our comprehensive benefits package, including a UK Pension Scheme, private medical insurance, and educational resources for personal development. Located in a dynamic environment, we empower our team members to take ownership of their work while providing the flexibility needed to thrive, making it an ideal place for those looking to make a meaningful impact in the AI-driven CRM space.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Manager
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like SugarAI!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at SugarAI would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at SugarAI through your school's career services!
We think you need these skills to ace Senior Product Manager
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Senior Product Manager, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Senior Product Manager position at SugarAI. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at SugarAI
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
