At a Glance
- Tasks: Support leaseholders with queries and manage service charge issues.
- Company: Join Ipswich Borough Council, a community-focused organisation dedicated to serving the public.
- Benefits: Enjoy flexible working, generous holidays, gym memberships, and professional development opportunities.
- Other info: Apply online by 23 July 2025; early applications encouraged!
- Why this job: Be part of a supportive team making a real difference in people's lives.
- Qualifications: 5 GCSEs or equivalent, strong communication skills, and a customer-first attitude required.
The predicted salary is between 22769 - 28624 € per year.
- Address:Ipswich Borough Council, Ipswich, Suffolk IP1 2DE
- Salary:£27,269 - £28,624 per annum
- Hours:37 hours per week
- Contract:Permanent. Required as soon as possible
- Reference:0304
We are looking for a dedicated Leasehold Support Officer to become a key part of our Leasehold Services Team. This full-time role, working Monday to Friday, plays a vital part in delivering an efficient and customer-focused leasehold service.
What you\'ll be doing
As a Leasehold Support Officer, you will provide essential administrative and frontline support across the Leasehold Service.
Your responsibilities will include:
- acting as the first point of contact for leaseholder enquiries, providing advice, information, and signposting as needed
- managing service charge queries, dispute resolution, and liaising with internal teams to ensure timely responses
- supporting the production and issue of annual service charges and related documentation
- raising purchase orders and invoices, maintaining accurate ICT systems and records
- assisting with leaseholder consultation processes under Section 20 of the Landlord and Tenant Act 1985
- supporting debt recovery processes by monitoring and administering service charge arrears
- handling legal documentation such as Right to Buy enquiries and service of legal notices within required timelines
- working with internal teams including Surveyors and Repairs in the prevention, detection and remedying of building defects and associated matters
- assisting the Leasehold Manager with investigations and preparing casework for legal proceedings where necessary.
To succeed in this role, you should have:
- qualifications equal or comparable to at least 5 GCSE’s
- strong interpersonal skills and experience working with the public
- confidence in using ICT systems and excellent written and verbal communication skills
- a customer-first attitude with a commitment to delivering high-quality, responsive services
- the ability to work collaboratively and manage multiple tasks efficiently.
As well as a good salary, we offer a career average pension scheme, generous holiday and sick pay entitlements, subsidised parking for work and leisure, public transport discounts, free swimming and gym membership, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.
To find out more about the role, please contact Taylor O’Brien on taylor.obrien@ipswich.gov.uk
If you require any assistance or reasonable adjustments during the application or recruitment process, please let us know so that the appropriate arrangements can be put in place.
To apply, please visitour website (Ambition Ipswich)where you can complete the online application form for this vacancy.
The selection process will be an interview in person.
Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications.
Please note CVs are not accepted.
#J-18808-LjbffrLeasehold Support Officer in Ipswich employer: Suffolk
Ipswich Borough Council is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. As a Leasehold Support Officer, you will benefit from a competitive salary, generous holiday entitlements, and access to various development opportunities, all while working in a collaborative environment dedicated to serving the community of Ipswich.
StudySmarter Expert Advice🤫
We think this is how you could land Leasehold Support Officer in Ipswich
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Leasehold Support Officer. Understanding the nuances of service charge queries and leaseholder consultations will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Brush up on your interpersonal skills. Since this role involves direct communication with leaseholders, showcasing your ability to handle enquiries and resolve disputes effectively will set you apart from other candidates.
✨Tip Number 3
Research Ipswich Borough Council's Leasehold Services. Knowing their current projects and challenges can provide you with valuable insights to discuss during your interview, showing your genuine interest in the role.
✨Tip Number 4
Prepare for the interview by practising common questions related to customer service and administrative tasks. Being able to articulate your experiences and how they relate to the job will boost your confidence and performance.
We think you need these skills to ace Leasehold Support Officer in Ipswich
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and requirements of the Leasehold Support Officer position. Tailor your application to highlight how your skills and experiences align with these needs.
Craft a Strong Cover Letter:Write a compelling cover letter that showcases your customer service skills, administrative experience, and ability to manage multiple tasks. Use specific examples from your past work to demonstrate your suitability for the role.
Highlight Relevant Experience:In your application, emphasise any previous roles where you provided frontline support or managed queries. Mention your proficiency with ICT systems and your strong communication skills, as these are crucial for the position.
Follow Application Instructions:Make sure to complete the online application form on the specified website. Remember, CVs are not accepted, so focus on providing all requested information in the application form itself.
How to prepare for a job interview at Suffolk
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Leasehold Support Officer. Familiarise yourself with leaseholder enquiries, service charge management, and the legal documentation involved. This will help you answer questions confidently and demonstrate your commitment to the role.
✨Showcase Your Interpersonal Skills
As this role involves working closely with the public, be prepared to discuss your experience in customer service. Share examples of how you've effectively communicated with clients or resolved disputes, highlighting your ability to maintain a customer-first attitude.
✨Demonstrate ICT Proficiency
Since the job requires confidence in using ICT systems, be ready to talk about your technical skills. Mention any relevant software or systems you've used in previous roles, and consider bringing examples of how you've maintained accurate records or managed data.
✨Prepare Questions for the Interviewer
Interviews are a two-way street, so prepare thoughtful questions to ask the interviewer. Inquire about the team dynamics, the challenges faced by the Leasehold Services Team, or opportunities for professional development. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
