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- Tasks: Assist customers, handle archives, and support retail operations in a vibrant environment.
- Company: Join Suffolk County Council's dedicated team at The Hold, preserving local history.
- Benefits: Enjoy a flexible work schedule and the chance to engage with the community.
- Why this job: Be part of a passionate team that values diversity and empowers everyone.
- Qualifications: Customer service skills and an interest in history are key; previous experience is a plus.
- Other info: Applications from underrepresented groups are especially encouraged.
The predicted salary is between 19400 - 27400 £ per year.
- Suffolk County Council – The Hold, Ipswich, IP4 1LR – On Site
- £24,404 per annum (pro rata)
- 29.27 hours per week –Tuesday [9.15am-5.00pm], Wednesday [9.15am-5.00pm], Friday [9.15am-5.00pm] and Saturday [9.15am-5.00pm] plus the 2nd Thursday of month [4.30pm–10pm]
- Permanent
Suffolk County Council’s Suffolk Archives is committed to preserving and sharing important historical records. We’re looking for an enthusiastic and customer-focused Archive Assistant to join our team. This role combines customer service, archival handling, and retail support, making it ideal for someone who is organised, personable, and able to multitask.
Your role and responsibilities
- greet and assist customers with enquiries, offering knowledgeable support regarding our archives and services
- retrieve and produce archive materials from strongrooms for customer use
- assist with sales in our on-site shop and promote our archival services
- ensure that materials are handled safely and securely, adhering to preservation guidelines
- maintain organised records and contribute to accurate archive inventories
- collaborate with the team to enhance customer experiences and maintain a welcoming environment
- support general administrative tasks related to the archives.
You will need
- excellent customer service and communication skills
- an interest in history, archival work, or a related field
- ability to handle and transport archive materials safely and responsibly
- previous experience in a library, archive, retail, or customer service setting is an advantage
- strong organisational skills and attention to detail.
You can view a full list of requirements in theJob and Person Profile (docx).If you believe you can succeed in this role, apply. Even if you don\’t meet all requirements, still apply. We would appreciate the opportunity to consider your application.
The team
Suffolk Archives is a small, flexible, proactive team that is passionate about sharing Suffolk’s local history and heritage with a wider audience. Archive Assistants work as part of our Operations Team which is responsible for providing public access to the collections housed at The Hold in Ipswich.
Empowering Everyone
We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in ourWorkforce Equality Report.
For more information
Please contact Hannah Salmon (she/her) for a casual conversation. You can reach her by calling 01473 260071 or emailing hannah.salmon@suffolk.gov.uk.
How to apply
Step 1 – Read the Job and Person Profile (JPP) (docx).
Step 2 – Click ‘Apply Now’ to start your online application.
Step 3 –Upload asupporting statement indicating how you meet each of the criteria in the ‘Person Profile’ sectionof theJPP.
- You should use theSupporting Statement template.
- Please use Arial font size 11 and keep your statement to a maximum of two sides of A4.
Please note:Without a supporting statement, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format. If you only attach a CV your application will not be progressed.
We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process.
If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailingrecruitment@suffolk.gov.ukor calling03456 014412. If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process.
Closing date:11.30pm, 17 July 2025.
Interview date: 5 and 6 August 2025.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Onsite
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Archive Assistant employer: Suffolk
Contact Detail:
Suffolk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Archive Assistant
✨Tip Number 1
Familiarise yourself with Suffolk Archives and their collections. Understanding the history and significance of the materials they handle will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Highlight any relevant customer service experience you have, especially in settings like libraries or retail. Be prepared to discuss specific examples of how you've successfully assisted customers in the past.
✨Tip Number 3
Demonstrate your organisational skills by preparing a brief plan on how you would manage multiple tasks in a busy environment. This could be a great talking point during your interview.
✨Tip Number 4
Reach out to Hannah Salmon for an informal chat about the role. This not only shows initiative but also gives you insights that can help tailor your application and interview responses.
We think you need these skills to ace Archive Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Archive Assistant position. This will help you tailor your application to highlight relevant skills and experiences.
Craft a Strong Supporting Statement: Use the Supporting Statement template provided in the application process. Clearly indicate how you meet each criterion in the Person Profile section, using specific examples from your experience to demonstrate your suitability for the role.
Format Your Documents Correctly: Ensure your supporting statement is in Arial font size 11 and does not exceed two sides of A4. This attention to detail reflects your organisational skills, which are crucial for the role.
Be Authentic: Present your genuine skills and experiences in your application. Avoid using AI-generated content, as authentic applications are valued and more likely to resonate with the hiring team.
How to prepare for a job interview at Suffolk
✨Show Your Passion for History
Make sure to express your genuine interest in history and archival work during the interview. Share any relevant experiences or projects that highlight your enthusiasm for preserving historical records.
✨Demonstrate Customer Service Skills
Since the role involves assisting customers, be prepared to discuss your previous customer service experiences. Use specific examples to illustrate how you've successfully handled inquiries or resolved issues in a friendly and efficient manner.
✨Highlight Organisational Abilities
The Archive Assistant role requires strong organisational skills. Be ready to talk about how you manage tasks, maintain records, and ensure that materials are handled safely. Consider sharing a time when your attention to detail made a difference.
✨Prepare Questions for the Interviewers
Engage with the interviewers by preparing thoughtful questions about the team, the archives, and the role itself. This shows your interest in the position and helps you determine if it's the right fit for you.
