At a Glance
- Tasks: Support membership growth and deliver excellent experiences for Suffolk Wildlife Trust supporters.
- Company: Join Suffolk Wildlife Trust, a conservation charity dedicated to protecting nature.
- Benefits: Enjoy 33 days annual leave, flexible working, and a generous pension contribution.
- Other info: Opportunity for career growth and a chance to work in a diverse, inclusive team.
- Why this job: Make a real difference in conservation while developing your skills in a supportive environment.
- Qualifications: Experience in administration or customer service with strong organisational skills.
The predicted salary is between 11319 - 11678 £ per year.
In the decade to 2030 we aim for 30% of Suffolk to be connected and well looked after for nature, and for 1 in 4 people in Suffolk to be actively helping to make that happen. This role helps build the supporter power to get us there by delivering an excellent membership experience ensuring our members feel valued, informed and connected to the work of Suffolk Wildlife Trust.
The post holder will take responsibility for the efficient day-to-day administration of the Trust’s membership schemes, using the Charity CRM database to maintain accurate contact financial records in line with GDPR. This includes processing new, renewing and lapsed memberships, handling payments (Direct Debits, PayPal Gift Aid) and providing consistently high-quality communication with members through enquiries, welcome packs, renewal reminders and supporter care.
You’ll also support member growth and retention by helping deliver key supporter journey communications, thanking activity and retention projects, and by liaising with external partners such as the membership recruitment agency. Alongside this, you’ll help co-ordinate membership resources such as welcome packs, leaflets and magazine mail-outs (working with the volunteer delivery network), and contribute to continuous improvement in data quality, reporting and processes to strengthen our systems and supporter relationships.
To succeed in this role, you’ll be committed to Suffolk Wildlife Trust’s mission and bring a proactive, can-do approach. You’ll have experience in an administrative, office or customer service role, with strong organisation, attention to detail and a methodical approach to maintaining accurate records. You’ll be confident using Microsoft 365 and databases/systems with an understanding of GDPR and data protection. You’ll communicate professionally and warmly by phone and in writing, handling confidential information and difficult conversations with sensitivity.
Willingness to learn Direct Debits, Gift Aid and charity income processes is essential; charity/membership sector experience is desirable. This is a maternity cover role to cover a period of maternity leave (up to one year) working 22.5 hours per week over three days (office hours are Monday to Friday from 9:00am to 5:00pm) based at Brooke House in Ashbocking. There may be opportunity for the role to become a permanent contract.
We operate flexible homeworking arrangements where colleagues spend more time working together than homeworking. The starting salary is £14,398.80 per annum pro-rata (FTE £23,998.00). To apply for this opportunity, please submit an application via our website by 9:00am on Tuesday 17 February 2026. The application process will include uploading a CV and optional cover letter. The interviews are planned for Monday 23 February 2026 at Brooke House.
Annual leave entitlement starts at 33 days per annum (including Bank Holidays), increasing annually to 38 days plus employees receive an extra day off for their birthday. We offer a 9% employer pension contribution with no employee contribution required, free 24-hour Employee Assistance Programme, free life insurance from day one of employment, free access to a private GP and discounts at high street retailers. Staff can also enjoy a 10% discount in our visitor centre cafes, including retail.
Suffolk Wildlife Trust is committed to an inclusive and diverse workplace where everyone is welcome. As a conservation charity, we recognise the importance of diversity in both nature and our workforce of staff and volunteers. We strive to ensure that everyone feels valued and empowered to contribute to our vision of A Wilder Suffolk where nature is thriving and abundant because everyone is doing more to help.
Supporter Development Assistant in Suffolk employer: Suffolk Wildlife Trust
Suffolk Wildlife Trust is an exceptional employer dedicated to fostering a supportive and inclusive work environment, where every team member plays a vital role in promoting conservation efforts across Suffolk. With flexible working arrangements, generous annual leave starting at 33 days, and a comprehensive benefits package including a 9% employer pension contribution and free access to a private GP, employees are empowered to thrive both personally and professionally. Join us at Brooke House in Ashbocking, where your contributions will directly impact the community and the natural world, all while enjoying a culture that values diversity and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Development Assistant in Suffolk
✨Tip Number 1
Get to know Suffolk Wildlife Trust! Dive into their mission and values, and think about how your skills can help them achieve their goals. This will not only boost your confidence but also show them you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of member interaction, try role-playing conversations with friends or family. This will help you feel more at ease when discussing your experience and answering questions during the interview.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past experiences where you've successfully managed records or handled customer queries. This will demonstrate your methodical approach and attention to detail, which are key for this position.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to be part of the team. Good luck!
We think you need these skills to ace Supporter Development Assistant in Suffolk
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Supporter Development Assistant role. Highlight any admin or customer service experience, and don’t forget to mention your familiarity with databases and GDPR!
Craft a Warm Cover Letter:If you choose to include a cover letter, use it to showcase your passion for nature and the mission of Suffolk Wildlife Trust. Share why you want to be part of our team and how you can contribute to building supporter power.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so make sure your key points stand out without unnecessary fluff!
Apply Through Our Website:Don’t forget to submit your application via our website by the deadline! It’s the best way for us to receive your details and ensures you’re in the running for this exciting opportunity.
How to prepare for a job interview at Suffolk Wildlife Trust
✨Know Your Stuff About Suffolk Wildlife Trust
Before the interview, dive deep into the mission and values of Suffolk Wildlife Trust. Understand their goals for 2030 and how your role as a Supporter Development Assistant fits into that vision. This will show your genuine interest and commitment to their cause.
✨Show Off Your Admin Skills
Be ready to discuss your experience with administrative tasks, especially in customer service or office roles. Highlight your attention to detail and organisation skills, as these are crucial for maintaining accurate records and handling membership schemes efficiently.
✨Communicate Like a Pro
Practice your communication skills, both verbal and written. You’ll need to handle sensitive information and difficult conversations, so think about examples where you’ve done this successfully. Being warm and professional will help you connect with the interviewers.
✨Get Familiar with GDPR and Data Protection
Brush up on your knowledge of GDPR and data protection regulations. Since you'll be dealing with member information, understanding these laws is essential. Be prepared to discuss how you would ensure compliance in your day-to-day tasks.
