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- Tasks: Support the café's daily operations and deliver exceptional service to visitors.
- Company: Join the Suffolk Wildlife Trust at the beautiful Carlton Marshes Visitor Centre.
- Benefits: Enjoy 33 days of annual leave, a generous pension, and discounts at our cafes.
- Why this job: Be part of a mission to connect people with nature while leading a passionate team.
- Qualifications: Great communication skills and experience in food preparation and customer service are essential.
- Other info: Flexible working hours with opportunities for career growth in a supportive environment.
The predicted salary is between 17675 - 17675 £ per year.
Carlton Marshes, located in the Waveney Valley at the southern tip of the Norfolk Broads near Lowestoft and part of the Suffolk Broads, is a mosaic of habitats including grazing marsh, fens, peat pools, meadows, dykes and scrub that have evolved over centuries to support specialised wildlife.
Key Responsibilities
- Support the smooth, day-to-day running of the café and ensure an exceptional experience for every visitor.
- Work closely with the Team Leader to help lead the café team to deliver outstanding service.
- Maintain high standards of presentation and uphold the welcoming, nature-inspired atmosphere.
- Have responsibility for key operational areas including food preparation, stock management, and staff supervision.
- Deputise for the Café Supervisor when needed.
- Ensure the café’s success as a friendly, efficient and financially sustainable part of the visitor experience.
Key Qualifications
- Excellent communication and customer service skills.
- Confidence in preparing and serving food, maintaining high standards of cleanliness.
- Ability to work well as part of a team.
- Experience in a similar environment is essential.
- Ability to support and guide others in a busy setting.
- Proficiency with EPOS till systems and barista skills are desirable.
- Previous experience in a supervisory or leadership role.
Working Hours and Salary
- This is a permanent position working four out of seven days each week, including bank holidays and at least one weekend day each week on a rota basis.
- The starting salary will be £17,675.00 per annum (FTE £24,375.00).
- April to October - 28 hours per week over four days.
- March to November - 26 hours per week over four days.
Benefits
- Annual leave entitlement starts at 33 days per annum (including Bank Holidays), increasing annually to 38 days plus employees receive an extra day off for their birthday.
- 9% employer pension contribution with no employee contribution required.
- Free 24-hour Employee Assistance Programme.
- Free life insurance from day one of employment.
- Free access to a private GP.
- Discounts at high street retailers.
- 10% discount in our visitor centre cafes, including retail.
Application Process
To apply for this opportunity, please submit an online application via our website by 9:00am on Monday 23 January 2026. The application process will include uploading a CV and optional cover letter. The interviews are planned for Thursday 26 January 2026 at Carlton Marshes Visitor Centre. Please indicate on the application your availability for interview.
Diversity Statement
Suffolk Wildlife Trust is committed to an inclusive and diverse workplace where everyone is welcome. As a conservation charity, we recognise the importance of diversity in both nature and our workforce of staff and volunteers. We strive to ensure that everyone feels valued and empowered to contribute to our vision of “A Wilder Suffolk where nature is thriving and abundant because everyone is doing more to help”.
Assistant Café Team Leader at Carlton Marshes Visitor Centre in Lowestoft employer: Suffolk Wildlife Trust
Contact Detail:
Suffolk Wildlife Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Café Team Leader at Carlton Marshes Visitor Centre in Lowestoft
✨Tip Number 1
Get to know the café and its vibe before your interview. Visit Carlton Marshes, grab a coffee, and soak in the atmosphere. This will help you speak genuinely about how you can contribute to the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or provide exceptional service. Being prepared will show your enthusiasm for the role.
✨Tip Number 3
Network with current staff if you can. They can give you insider tips on what the team values most and what it’s like to work there. Plus, it shows your genuine interest in the position!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Make sure your CV highlights your relevant experience and skills that match the job description.
We think you need these skills to ace Assistant Café Team Leader at Carlton Marshes Visitor Centre in Lowestoft
Some tips for your application 🫡
Show Your Passion for Nature: When you're writing your application, let your love for nature and wildlife shine through! We want to see how your enthusiasm aligns with our mission at Suffolk Wildlife Trust.
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and food preparation. We’re looking for those standout moments that show you can lead a team and create a welcoming atmosphere.
Craft a Compelling Cover Letter: If you choose to include a cover letter, use it to tell us why you’re the perfect fit for the Assistant Café Team Leader role. Share specific examples of your leadership skills and how you’ve contributed to a team in the past.
Apply Through Our Website: Don’t forget to submit your application via our website by the deadline! It’s the easiest way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at Suffolk Wildlife Trust
✨Know Your Café Stuff
Familiarise yourself with the café's menu and any special offerings. Being able to discuss your favourite dishes or suggest pairings shows your enthusiasm and knowledge, which can impress the interviewers.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Whether it’s resolving conflicts or motivating staff during busy periods, demonstrating your leadership experience will be key for this role.
✨Emphasise Customer Service
Think of specific instances where you provided exceptional customer service. Highlighting your ability to create a welcoming atmosphere and handle difficult situations will resonate well with the interviewers.
✨Be Ready for Practical Questions
Expect questions about food preparation and stock management. Brush up on your knowledge of hygiene standards and operational efficiency, as these are crucial for the café's success.
