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- Tasks: Support wildlife conservation by managing membership schemes and enhancing member experiences.
- Company: Join Suffolk Wildlife Trust, a leading conservation charity dedicated to nature.
- Benefits: Enjoy 33 days annual leave, flexible working, and a generous pension scheme.
- Why this job: Make a real difference in nature conservation while developing your skills.
- Qualifications: Strong organisational skills and a passion for wildlife are essential.
- Other info: Opportunity for career growth and a supportive, inclusive work environment.
The predicted salary is between 19300 - 26800 £ per year.
In the decade to 2030 we aim for 30% of Suffolk to be connected and well looked after for nature, and for 1 in 4 people in Suffolk to be actively helping to make that happen. This role helps build the supporter power to get us there by delivering an excellent membership experience & ensuring our members feel valued, informed and connected to the work of Suffolk Wildlife Trust.
Responsibilities
- Take responsibility for the efficient day-to-day administration of the Trust’s membership schemes using the Charity CRM database to maintain accurate contact & financial records in line with GDPR.
- Process new, renewing and lapsed memberships, handling payments (Direct Debits, PayPal & Gift Aid) and providing consistently high-quality communication with members through enquiries, welcome packs, renewal reminders and supporter care.
- Support member growth and retention by helping deliver key supporter journey communications, thanking activity and retention projects, and liaising with external partners such as the membership recruitment agency.
- Co-ordinate membership resources such as welcome packs, leaflets and magazine mail-outs (working with the volunteer delivery network) and contribute to continuous improvement in data quality, reporting and processes to strengthen our systems and supporter relationships.
Qualifications
- Committed to Suffolk Wildlife Trust’s mission and bring a proactive, ‘can-do’ approach.
- Experience in an administrative, office or customer service role, with strong organisation, attention to detail and a methodical approach to maintaining accurate records.
- Confident using Microsoft 365 and databases/systems with an understanding of GDPR and data protection.
- Communicate professionally and warmly by phone and in writing, handling confidential information and difficult conversations with sensitivity.
- Willingness to learn Direct Debits, Gift Aid and charity income processes is essential; charity/membership sector experience is desirable.
Working Conditions
This is a maternity cover role to cover a period of maternity leave (up to one year) working 22.5 hours per week over three days (office hours are Monday to Friday from 9:00am to 5:00pm) based at Brooke House in Ashbocking. There may be opportunity for the role to become a permanent contract. We operate flexible homeworking arrangements where colleagues spend more time working together than homeworking.
Salary and Benefits
The starting salary is £14,398.80 per annum pro-rata (FTE £23,998.00). Annual leave entitlement starts at 33 days per annum (including Bank Holidays), increasing annually to 38 days plus employees receive an extra day off for their birthday. We offer a 9% employer pension contribution with no employee contribution required, free 24-hour Employee Assistance Programme, free life insurance from day one of employment, free access to a private GP and discounts at high street retailers. Staff can also enjoy a 10% discount in our visitor centre cafes, including retail.
EEO Statement
Suffolk Wildlife Trust is committed to an inclusive and diverse workplace where everyone is welcome. As a conservation charity, we recognise the importance of diversity in both nature and our workforce of staff and volunteers. We strive to ensure that everyone feels valued and empowered to contribute to our vision of “A Wilder Suffolk where nature is thriving and abundant because everyone is doing more to help”.
Supporter Development Assistant in Ipswich employer: Suffolk Wildlife Trust
Contact Detail:
Suffolk Wildlife Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Development Assistant in Ipswich
✨Tip Number 1
Get to know the Suffolk Wildlife Trust inside out! Research their mission, values, and recent projects. This will help you connect your passion for nature with their goals during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Supporter Development Assistant role.
✨Tip Number 3
Prepare for common interview questions by practising your responses. Think about how your skills in administration and customer service can directly benefit the Trust's membership experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and supporting their mission.
We think you need these skills to ace Supporter Development Assistant in Ipswich
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for nature and conservation in your application. Mention any relevant experiences or interests that align with Suffolk Wildlife Trust’s mission, as this will help us connect with you on a personal level.
Be Organised: Since the role involves managing membership schemes and maintaining accurate records, make sure your application reflects your organisational skills. Use clear headings and bullet points to make it easy for us to read and understand your experience.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight how your skills and experiences match the specific responsibilities of the Supporter Development Assistant role. We love seeing candidates who put in the effort!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and securely. Plus, you’ll find all the details you need about the role and our organisation there!
How to prepare for a job interview at Suffolk Wildlife Trust
✨Know Your Stuff About Suffolk Wildlife Trust
Before the interview, dive deep into the mission and values of Suffolk Wildlife Trust. Understand their goals for 2030 and how your role as a Supporter Development Assistant fits into that vision. This will show your genuine interest and commitment to their cause.
✨Show Off Your Organisational Skills
Since this role involves managing membership schemes and maintaining accurate records, be ready to discuss your organisational strategies. Bring examples from past experiences where you successfully handled administrative tasks or customer service roles, highlighting your attention to detail and methodical approach.
✨Practice Your Communication Skills
As you'll be communicating with members regularly, practice how you would handle different scenarios, especially difficult conversations. Be warm and professional in your responses, and think about how you can convey complex information simply and clearly.
✨Be Ready to Discuss Data Protection
Understanding GDPR and data protection is crucial for this role. Brush up on these topics and be prepared to discuss how you would ensure compliance while handling sensitive information. This will demonstrate your readiness to take on the responsibilities of the position.
