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- Tasks: Support membership growth and deliver excellent experiences for our supporters.
- Company: Join Suffolk Wildlife Trust, a leading conservation charity making a real difference.
- Benefits: Enjoy 33 days annual leave, flexible working, and a generous pension scheme.
- Other info: Fixed-term role with opportunities for professional development and a supportive team.
- Why this job: Be part of a mission to connect people with nature and make an impact.
- Qualifications: Experience in admin or customer service, with strong organisational skills.
The predicted salary is between 25000 - 30000 £ per year.
In the decade to 2030 we aim for 30% of Suffolk to be connected and well looked after for nature, and for 1 in 4 people in Suffolk to be actively helping to make that happen. This role helps build the supporter power to get us there by delivering an excellent membership experience & ensuring our members feel valued, informed and connected to the work of Suffolk Wildlife Trust.
As a Supporter Development Assistant, you will take responsibility for the efficient day-to-day administration of the Trust’s membership schemes, using the Charity CRM database to maintain accurate contact & financial records in line with GDPR. This includes processing new, renewing and lapsed memberships, handling payments (Direct Debits, PayPal & Gift Aid) and providing consistently high-quality communication with members through enquiries, welcome packs, renewal reminders and supporter care.
You’ll also support member growth and retention by helping deliver key supporter journey communications, thanking activity and retention projects, and by liaising with external partners such as the membership recruitment agency. Alongside this, you’ll help co-ordinate membership resources such as welcome packs, leaflets and magazine mail-outs (working with the volunteer delivery network), and contribute to continuous improvement in data quality, reporting and processes to strengthen our systems and supporter relationships.
You’ll have experience in an administrative, office or customer service role, with strong organisation, attention to detail and a methodical approach to maintaining accurate records. You’ll be confident using Microsoft 365 and databases/systems with an understanding of GDPR and data protection. You’ll communicate professionally and warmly by phone and in writing, handling confidential information and difficult conversations with sensitivity.
This is a fixed-term maternity cover position expected to last until May 2027, working 22.5 hours per week on Wednesdays, Thursdays and Fridays each week (9:00am to 5:00pm) based at Brooke House in Ashbocking. We operate flexible homeworking arrangements where colleagues spend more time working together than homeworking.
Annual leave entitlement starts at 33 days per annum (including Bank Holidays), increasing annually to 38 days plus employees receive an extra day off for their birthday. We offer a 9% employer pension contribution with no employee contribution required, free 24-hour Employee Assistance Programme, free life insurance from day one of employment, free access to a private GP and discounts at high street retailers. Staff can also enjoy a 10% discount in our visitor centre cafes, including retail.
As a conservation charity, we recognise the value of diversity both in nature and in our staff & volunteers.
Locations
Leadership Development Assistant in Ipswich, Suffolk employer: Suffolk Wildlife Trust
Contact Detail:
Suffolk Wildlife Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leadership Development Assistant in Ipswich, Suffolk
✨Tip Number 1
Network like a pro! Reach out to people in the conservation and charity sectors, especially those connected to Suffolk Wildlife Trust. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Show your passion for nature and community! When you get the chance to speak with someone from the Trust, share your enthusiasm for their mission. It’s all about making that personal connection.
✨Tip Number 3
Prepare for interviews by knowing your stuff! Research the Trust’s projects and values. Being able to discuss how you can contribute to their goals will set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Suffolk Wildlife Trust.
We think you need these skills to ace Leadership Development Assistant in Ipswich, Suffolk
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Leadership Development Assistant. We want to see how you can contribute to our mission at Suffolk Wildlife Trust!
Showcase Your Communication Skills: Since this role involves a lot of member interaction, it’s crucial to demonstrate your ability to communicate warmly and professionally. Use clear and friendly language in your application to reflect this.
Be Detail-Oriented: Attention to detail is key for this position, especially when handling sensitive data. Make sure your application is free from typos and errors, and consider mentioning any relevant experience you have with data management.
Apply Through Our Website: Don’t forget to submit your application via our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Suffolk Wildlife Trust
✨Know Your Stuff
Before the interview, make sure you understand Suffolk Wildlife Trust's mission and values. Familiarise yourself with their membership schemes and how they engage with supporters. This will show your genuine interest in the role and help you connect your experience to their goals.
✨Showcase Your Skills
Highlight your administrative and customer service experience during the interview. Be ready to discuss specific examples where you've maintained accurate records or handled sensitive information. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Communicate Warmly
Since this role involves a lot of communication with members, practice conveying warmth and professionalism in your responses. Think about how you would handle difficult conversations or inquiries, and be prepared to demonstrate your approach during the interview.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could include inquiries about the team dynamics, how success is measured in the role, or what challenges the Trust is currently facing. It shows you're engaged and thinking critically about how you can contribute.