At a Glance
- Tasks: Support membership schemes and enhance member experience for Suffolk Wildlife Trust.
- Company: Join Suffolk Wildlife Trust, a leading conservation charity dedicated to nature.
- Benefits: Enjoy 33 days annual leave, flexible working, and a generous pension scheme.
- Other info: Fixed-term role with excellent career growth and a commitment to inclusivity.
- Why this job: Make a real difference in conservation while developing your skills in a supportive environment.
- Qualifications: Experience in administration or customer service with strong organisational skills.
The predicted salary is between 15171 - 15171 € per year.
In the decade to 2030 we aim for 30% of Suffolk to be connected and well looked after for nature, and for 1 in 4 people in Suffolk to be actively helping to make that happen. This role helps build the supporter power to get us there by delivering an excellent membership experience & ensuring our members feel valued, informed and connected to the work of Suffolk Wildlife Trust.
As a Supporter Development Assistant, you will take responsibility for the efficient day-to-day administration of the Trust’s membership schemes, using the Charity CRM database to maintain accurate contact & financial records in line with GDPR. This includes processing new, renewing and lapsed memberships, handling payments (Direct Debits, PayPal & Gift Aid) and providing consistently high-quality communication with members through enquiries, welcome packs, renewal reminders and supporter care.
You’ll also support member growth and retention by helping deliver key supporter journey communications, thanking activity and retention projects, and by liaising with external partners such as the membership recruitment agency. Alongside this, you’ll help co-ordinate membership resources such as welcome packs, leaflets and magazine mail-outs (working with the volunteer delivery network), and contribute to continuous improvement in data quality, reporting and processes to strengthen our systems and supporter relationships.
To succeed in this role, you’ll be committed to Suffolk Wildlife Trust’s mission and bring a proactive, ‘can-do’ approach. You’ll have experience in an administrative, office or customer service role, with strong organisation, attention to detail and a methodical approach to maintaining accurate records. You’ll be confident using Microsoft 365 and databases/systems with an understanding of GDPR and data protection. You’ll communicate professionally and warmly by phone and in writing, handling confidential information and difficult conversations with sensitivity. Willingness to learn Direct Debits, Gift Aid and charity income processes is essential; charity/membership sector experience is desirable.
This is a fixed-term maternity cover position expected to last until May 2027, working 22.5 hours per week on Wednesdays, Thursdays and Fridays each week (9:00am to 5:00pm) based at Brooke House in Ashbocking. We operate flexible homeworking arrangements where colleagues spend more time working together than homeworking. The starting salary is £15,171.00 per annum pro-rata (FTE £25,285.00).
To apply for this opportunity, please submit an application via our website by 9:00am on Wednesday 03 June 2026. Please note, applications will be shortlisted and interviews arranged as and when applications are submitted. Please note, the closing date may be brought forward.
Annual leave entitlement starts at 33 days per annum (including Bank Holidays), increasing annually to 38 days plus employees receive an extra day off for their birthday. We offer a 9% employer pension contribution with no employee contribution required, free 24-hour Employee Assistance Programme, free life insurance from day one of employment, free access to a private GP and discounts at high street retailers. Staff can also enjoy a 10% discount in our visitor centre cafes, including retail.
We are committed to being an inclusive organisation where everyone is welcome. As a conservation charity, we recognise the value of diversity both in nature and in our staff & volunteers. Suffolk Wildlife Trust is an organisation where everyone feels respected, valued & empowered to contribute, so that together we can deliver our vision, mission & strategic goals for a wilder Suffolk.
Supporter Development Assistant in California employer: Suffolk Wildlife Trust
Suffolk Wildlife Trust is an exceptional employer dedicated to fostering a supportive and inclusive work environment, where every team member is valued and empowered to contribute to our mission of enhancing nature in Suffolk. With generous benefits including 33 days of annual leave, a 9% employer pension contribution, and flexible working arrangements, we prioritise employee well-being and growth. Join us at our Ashbocking location, where you can make a meaningful impact while enjoying a collaborative culture that celebrates diversity and encourages professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Development Assistant in California
✨Tip Number 1
Get to know Suffolk Wildlife Trust inside out! Familiarise yourself with their mission and values, and think about how your skills can help them achieve their goals. This will not only boost your confidence but also show them you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn, or join relevant groups. Ask them about their experiences and any tips they might have for landing the Supporter Development Assistant role. It’s all about making connections!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and administration. Think of examples from your past experiences that highlight your attention to detail and proactive approach. We want to see how you handle real-life scenarios!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, keep an eye on the closing date and submit your application early to avoid any last-minute stress. Good luck!
We think you need these skills to ace Supporter Development Assistant in California
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description. It’s packed with info about what we’re looking for in a Supporter Development Assistant, so make sure you understand the role and how your skills fit in.
Tailor Your Application:When you write your application, don’t just send a generic one. We want to see how your experience matches up with what we need. Highlight your admin skills, customer service experience, and any knowledge of GDPR – it’ll make you stand out!
Show Your Passion for Nature:We’re all about connecting people with nature, so let that passion shine through in your application. Share why you care about conservation and how you can help us achieve our mission at Suffolk Wildlife Trust.
Apply Through Our Website:Don’t forget to submit your application via our website! It’s the easiest way for us to keep track of everything. Plus, it shows you’re serious about joining our team. Remember, the deadline is 9:00am on Wednesday 03 June 2026!
How to prepare for a job interview at Suffolk Wildlife Trust
✨Know Your Stuff
Before the interview, make sure you understand Suffolk Wildlife Trust's mission and values. Familiarise yourself with their membership schemes and how they engage with supporters. This will show your genuine interest in the role and help you connect your experience to their goals.
✨Showcase Your Skills
Highlight your administrative and customer service experience during the interview. Be ready to discuss specific examples where you've maintained accurate records or handled sensitive information. This will demonstrate your attention to detail and methodical approach, which are crucial for this role.
✨Communicate Warmly
Since you'll be dealing with members directly, practice your communication skills. Think about how you can convey warmth and professionalism in your responses. Prepare for potential difficult conversations and consider how you'd handle them with sensitivity.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. This could be about the team dynamics, the tools they use for member management, or how they measure success in supporter engagement. Asking insightful questions shows your enthusiasm and helps you gauge if the role is right for you.
