At a Glance
- Tasks: Deliver excellent customer service and prepare delicious food and drinks.
- Company: Join Suffolk Wildlife Trust, a leader in conservation since 1961.
- Benefits: Earn £12.71 per hour plus holiday pay with flexible hours.
- Other info: Perfect for students seeking casual work during holidays.
- Why this job: Enhance visitor experiences while supporting wildlife conservation efforts.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 12.71 - 12.71 £ per hour.
Closing date: Monday 24 August 2026
Salary: £12.71 per hour plus holiday pay
Contract type: Casual / Working hours: Flexible
Location: Carlton Marshes Nature Reserve & Visitor Centre, Carlton Marshes Burnt Hill Lane, Lowestoft, Suffolk, NR33 8HU
We have an opportunity for a Café Assistant to join us at our visitor centre at Carlton Marshes on a casual worker basis. Since being founded in 1961, Suffolk Wildlife Trust has led the way in conservation across Suffolk, protecting some of the county's most important wildlife areas. As a grassroots organisation, we’re passionate about ‘Bringing nature back’ by inspiring and empowering local communities to care for and act on behalf of nature, while managing our 50 nature reserves and advocating for wildlife.
As the Café Assistant, the role is focused on delivering excellent customer service, high standards in the preparation & presentation of hot and cold food and refreshments and ensuring the Visitor Centre is presented positively to visitors. The post holder will play a key role in enhancing the visitor experience, supporting the café’s commercial success and promoting the work of Suffolk Wildlife Trust.
The post holder will, as part of the Carlton Cafe (& visitor experience) team, promote a welcoming atmosphere for visitors, actively encouraging them to support us and get involved - either through becoming a Member of Suffolk Wildlife Trust, discovering our activities & events, exploring the wider reserve or getting involved in volunteering across our many available opportunities.
It is essential that the successful application has good interpersonal, communication and customer service skills, is confident preparing and serving refreshments, maintains excellent cleaning procedures and works well with others. Prior experience in similar roles, familiarity with stock control processes and proficiency in EPOS till systems are desirable, as are barista skills and experience making specialty coffee beverages.
The role is on a casual worker contract based at Carlton Marshes near Lowestoft. Available hours will be offered during the visitor centre operating hours (9:00am to 5:00pm Monday to Sunday). We also welcome applications from College and/or University students looking for work during the School Holidays. Under a casual worker agreement there are no set hours of work. Hours worked the rate of pay will be £12.71 per hour plus holiday pay.
Suffolk Wildlife Trust is committed to an inclusive and diverse workplace where everyone is welcome. As a conservation charity, we recognise the importance of diversity in both nature and our workforce of staff and volunteers. We strive to ensure that everyone feels valued and empowered to contribute to our vision of “A Wilder Suffolk where nature is thriving and abundant because everyone is doing more to help”.
Casual Café Assistant at Carlton Marshes employer: Suffolk Wildlife Trust
Suffolk Wildlife Trust is an exceptional employer, offering a flexible and inclusive work environment at the beautiful Carlton Marshes Nature Reserve. As a casual Café Assistant, you will not only enjoy competitive pay but also be part of a passionate team dedicated to conservation and community engagement, with opportunities for personal growth and involvement in meaningful initiatives that promote wildlife and nature appreciation.
