At a Glance
- Tasks: Assist patients and manage communications in a friendly, efficient manner.
- Company: Join the welcoming team at Little St John’s Surgery in Woodbridge.
- Benefits: Flexible hours, supportive environment, and the chance to make a difference.
- Other info: Opportunity for personal growth in a caring community-focused practice.
- Why this job: Be the friendly face that helps patients navigate their healthcare journey.
- Qualifications: Strong communication skills and a positive attitude are essential.
The predicted salary is between 20000 - 25000 £ per year.
Little St John’s Surgery are looking for a Care Navigator to join our Reception team in Woodbridge. You will need to be flexible, highly motivated and friendly with an excellent eye for detail. The post offers 22 hours a week as follows:
- Monday PM 13:00 to 19:00
- Tuesday AM 08:00 to 13:00
- Thursday PM 13:00 to 19:00
- Friday AM 08:00 to 13:00
- Plus occasional Saturday mornings and cover for holidays and sickness as required.
Any employment offer will be subject to a full DBS check and References.
Job summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive, professional and friendly image to patients and other visitors, either in person or via the telephone.
PRINCIPAL DUTIES AND RESPONSIBILITIES TO INCLUDE:
- To have a thorough knowledge of all practice policies and procedures.
- To work in accordance of written protocols.
- Processing all post and electronic communications on the day they arrive.
- Managing the uploading and downloading of temporary resident forms.
- To manage the waiting list for 24 hour blood pressure monitoring and 24 hour ECGs.
- Any other Administration duties required as advised by the Team Lead.
If you would like more information about us, the services we offer or would like to discuss anything you have seen on our website, please get in touch.
Receptionist / Care Navigator in Woodbridge employer: Suffolk LMC
Little St John’s Surgery is an exceptional employer that prioritises a supportive and friendly work environment in the heart of Woodbridge. With flexible working hours and a commitment to employee development, we offer our team members the opportunity to grow within the healthcare sector while making a meaningful impact on patient care. Join us to be part of a dedicated team that values compassion, professionalism, and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist / Care Navigator in Woodbridge
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Little St John’s Surgery. Familiarise yourself with their services and values so you can show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to the role of a Care Navigator. Think about how your skills align with what they’re looking for, and don’t forget to have some examples ready to showcase your experience.
✨Tip Number 3
Be yourself! During the interview, let your friendly personality shine through. They’re looking for someone who can project a positive image to patients, so show them you’re approachable and motivated to help.
✨Tip Number 4
Follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist / Care Navigator in Woodbridge
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and motivated personality shine through! We want to see the real you, so don’t be afraid to add a personal touch that reflects your enthusiasm for the role.
Be Detail-Oriented:Since attention to detail is key for this position, make sure your application is free from typos and errors. Double-check everything before hitting send – it shows us you care about quality!
Tailor Your Application:Take a moment to read through the job description and align your skills and experiences with what we’re looking for. Highlight any relevant experience that showcases your ability to assist and direct patients effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you can find more info about us and what we do!
How to prepare for a job interview at Suffolk LMC
✨Know the Practice Inside Out
Before your interview, make sure you familiarise yourself with Little St John’s Surgery. Understand their services, values, and any recent news. This will not only show your interest but also help you answer questions more effectively.
✨Showcase Your People Skills
As a Care Navigator, you'll be interacting with patients regularly. Prepare examples of how you've provided excellent customer service in the past. Think about times when you’ve handled difficult situations with a friendly and professional approach.
✨Demonstrate Attention to Detail
Given the role's emphasis on detail, be ready to discuss how you ensure accuracy in your work. You might want to share specific instances where your attention to detail made a difference, especially in administrative tasks.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or what a typical day looks like. This shows you're genuinely interested in the role and helps you assess if it's the right fit for you.
