At a Glance
- Tasks: Join our reception team to provide top-notch patient service and support.
- Company: Dynamic GP practice focused on excellent patient care.
- Benefits: Generous leave, NHS pension scheme, discounts, and a friendly work environment.
- Other info: Flexible hours with opportunities for overtime and career growth.
- Why this job: Make a real difference in patients' lives while gaining valuable experience.
- Qualifications: Strong communication skills and a patient-focused attitude required.
The predicted salary is between 13 - 16 £ per hour.
Mount Farm Surgery is a dynamic, forward-thinking GP practice in Moreton Hall, Bury St Edmunds. Focused on delivering the best possible patient service, we are seeking an enthusiastic, flexible new team member to join our Reception team. The successful applicant will have excellent communication skills, with a patient-focussed attitude. We are looking for a quick learner with good IT skills and excellent attention to detail. Joining a team of 8 others, a helpful and friendly manner is essential, with the ability to work well with others.
The role is for 25.25 hours per week:
- Monday: 7:45am-5:00pm
- 5 flexible hours per week to be worked in Reception (these hours will be confirmed at least 1 week in advance)
- Availability to work occasional Saturday mornings on a rota basis and voluntary overtime will also be available.
In return for your hard work, Mount Farm is delighted to offer:
- Generous annual leave entitlement
- Membership of the NHS contributory pension scheme
- Option of NHS discounts & Blue Light Card for retail/dining/holidays etc.
- A fully equipped kitchen and staff room
Telephone interviews will take place on 7th November and if you are successful, you will be invited to a face-to-face interview that will take place on 11th November. The successful applicant will be expected to pass a standard DBS check.
Job Description:
- Adhere to the practice charter at all times to ensure the highest possible levels of patient service
- Deal with patients both at the desk and on the telephone, in a professional and courteous manner
- Action all tasks in a timely manner
- Adhere at all times to agreed workflow and security procedures, including patient confidentiality
- Undergo any necessary training required
- Ensure the reception and waiting areas are kept tidy at all times
- Answer telephone calls as quickly as possible to minimise queue times
- Acknowledge waiting patients when dealing with other patients on the telephone
- Assist colleagues in the Prescriptions Dept. if needed
- From time to time, the job holder may be required to work additional shifts to cover holiday and sickness absences
- Any other duties you may reasonably be required to undertake at the discretion of your line manager
Person Specification:
- Good standard of general education
- Medical terminology training
- Experience of providing a high standard of service
- Experience of working in a pressurised environment
- Experience of dealing with members of the public
- Experience of working in a GP surgery
- Experience of handling sensitive information
- Familiar with SystmOne
Knowledge/Skills:
- Computer-literate
- Excellent communication skills (written and oral)
- Clear and polite telephone manner
- Tact and diplomacy
- Empathy with patients
- Ability to be professionally assertive when required
If you would like more information about us, the services we offer or would like to discuss anything you have seen on our website, please get in touch.
Receptionist – Part Time employer: Suffolk LMC
Join our well-established practice as a Part Time Practice Nurse, where you will be part of a friendly and supportive team dedicated to providing high-quality patient care. We pride ourselves on our competitive pay rates, a positive work environment, and ample opportunities for professional growth through regular training and mentoring. Located in a practice rated 'Good' by CQC, we embrace technology and innovation, ensuring a fulfilling and rewarding experience for all our staff.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist – Part Time
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Mount Farm Surgery. Familiarise yourself with their services and values. This will help you show genuine interest and tailor your responses during the interview.
✨Tip Number 2
Practice makes perfect! Consider doing mock interviews with friends or family. This will help you get comfortable with common questions and refine your communication skills, which are key for a receptionist role.
✨Tip Number 3
Show off your people skills! During the interview, highlight your experience in dealing with the public and how you handle pressure. Use specific examples to demonstrate your patient-focused attitude and excellent communication skills.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets seen by the right people and shows your enthusiasm for joining our team.
We think you need these skills to ace Receptionist – Part Time
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for patient service shine through! We want to see that you're excited about joining our team and making a difference in the lives of our patients.
Tailor Your CV:Make sure to customise your CV to highlight your relevant experience and skills. Focus on your communication abilities, IT skills, and any previous roles in a GP surgery or similar environments. We love seeing how you fit into our vision!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our Reception team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you can find all the info you need about us there!
How to prepare for a job interview at Suffolk LMC
✨Know the Practice Inside Out
Before your interview, take some time to research Mount Farm Surgery. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their patient-focused approach.
✨Showcase Your Communication Skills
As a receptionist, excellent communication is key. Prepare examples of how you've effectively communicated in previous roles, especially in high-pressure situations. Practising common interview questions with a friend can help you articulate your thoughts clearly and confidently.
✨Demonstrate Your IT Proficiency
Since good IT skills are essential for this role, be ready to discuss your experience with relevant software, particularly SystmOne if you have it. If you’re not familiar with it, mention your ability to learn quickly and adapt to new systems, as this will reassure them of your capability.
✨Emphasise Teamwork and Flexibility
Mount Farm Surgery values a friendly and helpful team environment. Be prepared to share examples of how you've worked well in a team and your willingness to be flexible with hours. Highlighting your adaptability will show that you're a great fit for their dynamic team.
