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- Tasks: Join our friendly team to provide top-notch patient service and manage reception duties.
- Company: Dynamic GP practice focused on excellent patient care in Bury St Edmunds.
- Benefits: Generous leave, NHS pension scheme, discounts, and a fully equipped staff kitchen.
- Why this job: Make a real difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: Good communication skills, IT proficiency, and a patient-focused attitude required.
- Other info: Flexible hours with opportunities for overtime and career growth.
Mount Farm Surgery is a dynamic, forward‑thinking GP practice in Moreton Hall, Bury St Edmunds. Focused on delivering the best possible patient service we are seeking an enthusiastic, flexible new team‑member to join our Reception team.
The successful applicant will have excellent communication skills, with a patient‑focussed attitude. We are looking for a quick learner with good IT skills and excellent attention to detail. Joining a team of 8 others, as part of a wider team, a helpful and friendly manner is essential, with the ability to work well with others.
The role is for 25.25 hours per week.
Monday: 7:45am-5:00pm
+ 5 flexible hours per week to be worked in Reception (these hours will be confirmed at least 1 week in advance).
Plus, the availability to work occasional Saturday mornings on a rota basis and voluntary overtime will also be available.
In return for your hard work, Mount Farm is delighted to offer:
- Generous annual leave entitlement
- Membership of the NHS contributory pension scheme
- Option of NHS discounts & Blue Light Card for retail/dining/holidays etc.
- A fully equipped kitchen and staff room
Telephone interviews will take place on 7th November and if you are successful, you will be invited to a face‑to‑face interview that will take place on 11th November.
The successful applicant will be expected to pass a standard DBS check.
Please see our website for our privacy statement: https://www.mountfarm.com/your-information/ Then select ’employee privacy notice’.
Job Description
- Adhere to the practice charter at all times to ensure the highest possible levels of patient service
- Deal with patients both at the desk, and on the telephone, in a professional and courteous manner
- Action all tasks in a timely manner
- Adhere at all times to agreed workflow and security procedures, including patient confidentiality
- Undergo any necessary training required
- Ensure the reception and waiting areas are kept tidy at all times
- Answer telephone calls as quickly as possible to minimise queue times
- Acknowledge waiting patients when dealing with other patients on the telephone
- Assist colleagues in the Prescriptions Dept. if needed
- From time to time, the job holder may be required to work additional shifts to cover holiday and sickness absences
- Any other duties you may reasonably be required to undertake at the discretion of your line manager
Person Specification
- Good standard of general education
- Medical terminology training
Experience
- Experience of providing a high standard of service
- Experience of working in a pressurised environment
- Experience of dealing with members of the public
- Experience of working in a GP surgery
- Experience of handling sensitive information
- Familiar with SystmOne
Knowledge/Skills
- Computer‑literate
- Excellent communication skills (written and oral)
- Clear and polite telephone manner
- Tact and diplomacy
- Empathy with patients
- Ability to be professionally assertive when required
If you would like more information about us, the services we offer or would like to discuss anything you have seen on our website, please get in touch.
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Receptionist – Part Time employer: Suffolk LMC
Contact Detail:
Suffolk LMC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist – Part Time
✨Tip Number 1
Get to know the practice! Before your interview, check out Mount Farm Surgery's website and social media. Understanding their values and services will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to patient service and teamwork. Role-play with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Show off your skills! During the interview, highlight your IT skills and any experience you have in a GP surgery. Be ready to share examples of how you've handled sensitive information or worked under pressure.
✨Tip Number 4
Follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Receptionist – Part Time
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for patient service shine through! We want to see that you're excited about joining our team and making a difference in the lives of our patients.
Tailor Your CV: Make sure your CV highlights your relevant experience, especially in customer service or healthcare settings. We love seeing how your skills match what we're looking for, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication skills come across well in your writing. Remember, attention to detail is key!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Suffolk LMC
✨Know the Practice Inside Out
Before your interview, take some time to research Mount Farm Surgery. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their patient-focused approach.
✨Showcase Your Communication Skills
As a receptionist, excellent communication is key. Prepare examples of how you've effectively communicated with patients or colleagues in the past. Practising common interview questions can help you articulate your thoughts clearly and confidently during the interview.
✨Demonstrate Your IT Proficiency
Since good IT skills are essential for this role, be ready to discuss your experience with relevant software, especially SystmOne if you have it. You might even want to mention any quick learning experiences you've had with new technologies to highlight your adaptability.
✨Emphasise Teamwork and Flexibility
Mount Farm Surgery values a helpful and friendly manner, so be prepared to discuss your experience working in teams. Share specific instances where you’ve collaborated with others or adapted to changing schedules, as this will demonstrate your fit within their dynamic team environment.
