At a Glance
- Tasks: Be the friendly face at Family Hubs, managing reception and supporting families.
- Company: Join Suffolk County Council, dedicated to making a positive impact in local communities.
- Benefits: Enjoy flexible working, up to 29 days leave, and professional development opportunities.
- Other info: Open to all applicants, especially those from underrepresented groups.
- Why this job: Make a real difference in children's lives while working in a supportive team environment.
- Qualifications: NVQ Level 2 in Business Administration or Customer Service, plus strong communication skills.
The predicted salary is between 18800 - 26300 £ per year.
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- Address: Eye, Suffolk IP23 7BD - On-site, covering Family Hubs in Eye, Debenham, Stowmarket, Needham Market and Stanton. Base to be agreed on appointment.
- Hours: 18.5 hours per week
- Contract: Permanent
- Suffolk County Council
- Address: Eye, Suffolk IP23 7BD - On-site, covering Family Hubs in Eye, Debenham, Stowmarket, Needham Market and Stanton. Base to be agreed on appointment.
- Salary: £25,185 per annum pro rata
- Hours: 18.5 hours per week
- Contract: Permanent
Reimagine the possibilities.
Your Role And Responsibilities
As a Support and Information Officer, you will be the welcoming face of our Family Hubs, providing a warm and professional first point of contact for families, children, and professionals. You’ll manage reception duties, support the Community Health Team with administrative and finance tasks, and help maintain a safe and welcoming environment across our sites.
You’ll play a key role in delivering the Healthy Child Programme and Children’s Centre Statutory Framework, supporting children from pregnancy to age 5 and their families. Your responsibilities will include:
- Greeting and signposting families and professionals to appropriate services
- Managing reception and supporting building operations (e.g. key holding, health and safety checks)
- Supporting the planning and delivery of group activities.
- Handling administrative tasks including data entry, room bookings, and financial processing
- Promoting services through marketing, social media, and community engagement
- Supporting safeguarding practices and escalating concerns appropriately
- NVQ Level 2 in Business Administration, Customer Service, or equivalent experience
- good literacy, numeracy, and IT skills (including Microsoft Office)
- experience in administrative and office-based roles
- strong communication and interpersonal skills
- ability to work flexibly across multiple sites and adapt to changing priorities
- a passion for supporting children and families, and a commitment to safeguarding.
The team
You’ll be part of Suffolk’s Community Health Team (0–19), working collaboratively with colleagues across Family Hubs in High Suffolk. Our team is committed to early intervention, reducing social isolation, and improving outcomes for children and families. We value flexibility, creativity, and a strengths-based approach to practice.
We offer a supportive and inclusive working environment, with opportunities for professional development and flexible working arrangements.
Empowering Everyone
We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report .
For more information
Please contact Debbie Frost (she/her) for a casual conversation. You can reach her by calling 07920 502637or emailing debbie.frost@suffolk.gov.uk . Alternatively you can contact Lisa Cooper (she/her) by calling 07850 883072 or emailing lisa.cooper@suffolk.gov.uk .
How To Apply
Step 1 - Read the Job and Person Profile (Word) .
Step 2 - Click ‘Apply Now’ to start your online application.
Step 3 - Upload asupporting statementanswering the following questions below (no more than 400 words per question). You should use the Supporting Statement template .
Question 1 - Tell us about your administrative and office experience.
Question 2 - What do you consider are the important factors, to ensure we are providing an effective and customer focused first point of contact, for families and visitors to our Family Hubs?
Question 3 - How will you ensure the Family Hub services are shared with families and professionals?
Please note: Without a supporting statement, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format. If you would like an adjustment to this process due to a disability, please contact us at 03456 014412 or recruitment@suffolk.gov.uk
We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We ask you to present your own work and ideas throughout the application process.
Closing date:11.30pm, 2 September 2025.
Interview date: 11 September 2025.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.
About Us
As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.
In return, you’ll enjoy:
- up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
- membership of a competitive Local Government Pension Scheme (LGPS)
- travel, lifestyle, health and wellbeing benefits
- performance-related annual pay progression, in addition to an annual cost-of-living pay increase
- training and encouragement to expand your knowledge
- a variety of career development opportunities across our organisation
- diverse and active staff networks
- flexible working options, with the right to request flexible working from your first day
If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk) .
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#J-18808-LjbffrSupport and Information Officer in Eye employer: Suffolk Jobs Direct
Suffolk County Council is an exceptional employer dedicated to making a meaningful difference in the lives of families and children across Suffolk. With a strong focus on employee development, flexible working arrangements, and a supportive work culture, we empower our staff to thrive while contributing to the community. Join us as a Support and Information Officer and enjoy generous benefits, including up to 29 days of annual leave, a competitive pension scheme, and opportunities for professional growth in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Support and Information Officer in Eye
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Suffolk Jobs Direct, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Suffolk Jobs Direct and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Support and Information Officer in Eye
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Suffolk Jobs Direct and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Suffolk Jobs Direct
✨Get to Know Public Sector Values
Before your interview with Suffolk Jobs Direct, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Suffolk Jobs Direct.
