At a Glance
- Tasks: Support families navigating SEND processes with clear, impartial information and advice.
- Company: Suffolk County Council, dedicated to making a meaningful difference in communities.
- Benefits: Flexible working options, ongoing training, and a supportive team environment.
- Other info: Join a diverse team committed to inclusivity and personal growth.
- Why this job: Make a real impact by empowering families and helping them understand their rights.
- Qualifications: Strong communication skills and a willingness to learn; no prior SEND expertise required.
The predicted salary is between 28598 - 28598 € per year.
Suffolk County Council Address: Countywide - Based at either Ipswich, Bury St Edmunds or Lowestoft - Hybrid
Salary: £28,598 per annum (pro rata for part time)
Hours: 37 hours per week, flexible working options available
Contract: Permanent
We’re focused on making a meaningful difference to communities across Suffolk. How? By listening to our people, learning from what they say and creating a culture of mutual respect, where everyone works together to achieve great things.
Your role and responsibilities:
- Help parents, children and young people navigate SEND processes with confidence.
- Listen carefully, explain options clearly and provide accurate, impartial information and advice that supports informed decision-making.
- Provide trusted, neutral support so families can be confident the information they receive is accurate, impartial and focused on their needs.
You will need:
- The ability to provide clear, accurate information and advice at pace, responding to a high volume of enquiries while remaining adaptable within an ever-evolving SEND landscape.
- A calm and thoughtful approach, balancing empathy, clarity and accuracy when supporting families with a range of enquiries, some of which may be complex or ongoing.
- Confidence working as part of a supportive team, contributing to a shared aim of helping families understand SEND processes and their rights.
- The ability to remain neutral and impartial, supporting people to understand their choices without offering personal opinions or judgements.
- A willingness to learn. You don’t need to be a SEND law expert when you join – full legal training will be provided.
If you enjoy working with others, can remain neutral when giving advice, and want a role focused on helping people understand their options, this could be the role for you.
The team:
We believe supporting children and young people with SEND, and their families, is a real privilege and genuinely rewarding work. You’ll receive SEND legal training from the outset, alongside ongoing opportunities to learn and develop. As part of a welcoming and supportive team, you’ll also help shape how we grow and improve as a service, with a shared focus on empowering families to play an active role in discussions and decisions.
Empowering Everyone:
We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation.
For more information, please contact Nicki Howlett (she/her) for a casual conversation. You can reach her by calling 01473 296487 or emailing nicki.howlett@suffolksendiass.co.uk.
How to apply:
- Read the Job and Person Profile.
- Click ‘Apply Now’ to start your online application.
- Upload a supporting statement answering specific questions.
Closing date: 11.30pm, 20 May 2026.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.
SEND Information, Advice and Support Worker (Redeployment 23081) in Stowmarket employer: Suffolk Jobs Direct
Suffolk County Council is an exceptional employer dedicated to making a meaningful difference in the lives of families across Suffolk. With a strong focus on employee development, you will receive comprehensive SEND legal training and have the opportunity to work within a supportive team that values collaboration and mutual respect. Our flexible working options and commitment to diversity ensure that every employee can thrive while contributing to a vital cause in their community.
StudySmarter Expert Advice🤫
We think this is how you could land SEND Information, Advice and Support Worker (Redeployment 23081) in Stowmarket
✨Tip Number 1
Get to know the SEND landscape before your interview. Familiarise yourself with common challenges families face and think about how you can provide clear, impartial advice. This will show you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Role-play scenarios where you explain complex information simply. This will help you feel more confident when discussing sensitive issues with families during the interview.
✨Tip Number 3
Show your adaptability! Be ready to discuss times when you've managed multiple priorities or adapted your approach to meet someone's needs. This is key in a fast-paced environment like SEND support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace SEND Information, Advice and Support Worker (Redeployment 23081) in Stowmarket
Some tips for your application 🫡
Read the Job and Person Profile:Before diving into your application, take a good look at the Job and Person Profile. It’s like your roadmap to understanding what we’re looking for, so you can tailor your application to hit all the right notes.
Craft Your Supporting Statement Carefully:Your supporting statement is your chance to shine! Make sure you answer the questions clearly and provide specific examples from your experience. We want to see how you’ve tackled similar situations in the past, so don’t hold back!
Keep It Personal and Authentic:While it’s tempting to use fancy language or buzzwords, we really appreciate authenticity. Share your genuine experiences and insights, and let your personality come through. We want to get to know the real you!
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re following the correct process. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Suffolk Jobs Direct
✨Know Your SEND Basics
Before the interview, brush up on the basics of Special Educational Needs and Disabilities (SEND). Familiarise yourself with common terms and processes so you can speak confidently about them. This will show your commitment to the role and help you answer questions more effectively.
✨Prepare Real-Life Examples
Think of specific instances where you've provided clear, impartial advice or supported someone through a complex situation. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you demonstrate your skills in a relatable way.
✨Show Empathy and Neutrality
During the interview, convey your ability to remain neutral while being empathetic. Practice how you would explain sensitive topics without inserting personal opinions. This is crucial for the role, and showcasing this skill will set you apart from other candidates.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how they measure success in the role. It shows you're genuinely interested and helps you assess if the position is the right fit for you.
