At a Glance
- Tasks: Provide excellent customer service and support to residents via phone and other communication methods.
- Company: Join Babergh and Mid Suffolk District Councils, dedicated to building vibrant communities.
- Benefits: Enjoy generous leave, a competitive pension scheme, and flexible working arrangements.
- Other info: Hybrid working options available, promoting work-life balance and collaboration.
- Why this job: Make a real difference in your community while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a proactive attitude towards problem-solving.
The predicted salary is between 27694 - 31022 £ per year.
Babergh and Mid Suffolk District Councils are looking for Customer Support Officers to join our Customer Support team. If you share our values and are motivated to make a difference for our residents, clients, and communities, we would love to hear from you.
About the role
We are looking for committed, flexible and proactive team players with a positive outlook. Providing frontline customer service to our residents, you will be an excellent communicator and share our values, commitment and motivation to make a difference for our districts. The role will be a mixture of both home working and working at our customer access points on a rota basis across our districts between the hours of 8.45am - 5pm Monday - Friday.
About you
Our team members provide excellent customer service in a fast-paced environment via various communication methods, with the majority being a high volume of telephone enquiries (between 65-85 calls handled per day, per officer). To be successful, you will be customer focused, organised, and able to work accurately whilst applying processes and ensuring that customer queries are resolved as much as possible at the first point of contact. You will have these qualities together with the ability to understand situations and develop solutions to problems using your own initiative.
As a critical part of our Customer Support Team, you will enjoy an ongoing commitment to learning, development and creativity. We are a team who believe in putting the customer at the heart of everything we do and always strive to improve the service we provide to our residents.
About us
At Babergh and Mid Suffolk District Councils, we are passionate about building communities that people want to live, work, visit and invest in. We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors.
Benefits
- Generous leave entitlement (26 days a year, rising to 31 days after 5 years).
- Competitive Local Government Pension Scheme.
- Wellbeing Support and Employee Assistance Programs.
- Private Health Care Options.
- Electric Vehicle Salary Sacrifice Scheme.
- Paid volunteering days.
- Flexible and hybrid working arrangements (Business needs permitting).
- Great learning and development opportunities.
Our working culture
We believe work is what we do, not just where we go. We work in a hybrid way, with a mix of office, home, and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive. We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents.
How to apply
Please ensure your application form is fully completed, including employment and education history, and that your supporting statement clearly addresses how you meet the criteria in the Person Specification. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.
Customer Support Officer in Stowmarket employer: Suffolk Jobs Direct
Babergh and Mid Suffolk District Councils is an exceptional employer that prioritises the well-being and development of its employees. With a strong commitment to flexible working arrangements, generous leave entitlements, and a supportive work culture, we empower our Customer Support Officers to thrive while making a meaningful impact in our communities. Join us in a picturesque location known for its conservation areas and vibrant market towns, where you can grow professionally and contribute to building a better future for our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Officer in Stowmarket
✨Tip Number 1
Get to know the company! Research Babergh and Mid Suffolk District Councils, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since you'll be handling a high volume of calls, it’s crucial to be clear and confident. Try role-playing with a friend or family member to get comfortable with common customer queries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved issues. Be ready to share these during your interview to demonstrate your initiative and customer focus.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the hybrid working model we offer.
We think you need these skills to ace Customer Support Officer in Stowmarket
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you and how you align with our values. Don’t be afraid to show your passion for customer service.
Tailor Your Supporting Statement:Make sure your supporting statement directly addresses the criteria in the Person Specification. Highlight your relevant experience and skills that make you a great fit for the Customer Support Officer role.
Check Your Details:Before hitting that submit button, double-check your application form for any typos or missing information. A clean and complete application shows us you’re organised and detail-oriented!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s straightforward and ensures your application gets to us without any hiccups!
How to prepare for a job interview at Suffolk Jobs Direct
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Support Officer role. Familiarise yourself with the job description and think about how your skills and experiences align with the responsibilities, especially handling high volumes of calls and providing excellent customer service.
✨Showcase Your Communication Skills
As a Customer Support Officer, communication is key. Prepare examples of how you've effectively communicated in previous roles, particularly in fast-paced environments. Be ready to demonstrate your ability to resolve queries efficiently and clearly during the interview.
✨Emphasise Your Problem-Solving Abilities
The role requires initiative and the ability to develop solutions. Think of specific instances where you've successfully resolved issues or improved processes. Highlighting these experiences will show that you're proactive and capable of making a difference for residents.
✨Express Your Commitment to Learning
The councils value ongoing development, so be prepared to discuss how you approach learning and growth. Share any relevant training or personal development experiences, and express your enthusiasm for continuous improvement in customer service.
