Registration Assistant

Description

• Suffolk County Council
• Address: Endeavour House, Ipswich, IP1 2BX – On site working
• Salary: £28,598 per annum (pro rata)
• Hours: Post hours per week Monday and Friday and Post hours per week Monday Wednesday and Friday
• Contract: Permanent

This advert is open to current Suffolk County Council staff only

Suffolk County Council is different. We\’re a modern, flexible, and forward-thinking organisation that\’s constantly evolving to meet the changing needs of our communities. As a Registration Assistant with us, you\’ll enjoy a dynamic work environment where your ideas are valued, your potential is nurtured, and your work makes a tangible difference. Reimagine the possibilities.

Your role and responsibilities

You\’ll be taking phone calls from members of the public, responding to questions, booking appointments and ceremonies and carrying out searches of the historic records. This will include the handling of financial transactions and the responsibility of working with secure stock and maintaining records in relation to a range of registration service activities. You will also be required to undertake reception duties greeting and directing visitors to the office. You will be responding to enquiries in writing and directing people to our on-line digital channels. You will also be expected to register civil ceremonies during office hours. When registering ceremonies you will be travelling around the county. From time to time, you may be required to mentor and train less experienced colleagues and deputise for more senior staff.

You will need

• To be educated to level 3 standard or have clear evidence of an equivalent level of knowledge and experience
• To thrive on accuracy and excel in fast-paced environments
• Excellent customer service and teamworking skills
• To be able to keep calm under pressure, have a sharp eye for detail, and can confidently manage groups while maintaining a professional appearance
• Ability to navigate tricky situations and resolve conflicts.

You can view a full list of requirements in the Job and Person Profile (Word). If you believe you can succeed in this role, apply. Even if you don\’t meet all requirements, still apply. We would appreciate the opportunity to consider your application.

The team

The Suffolk Registration Service is responsible for the registration of births, deaths and marriages, civil partnership and citizenship ceremonies. Registration Assistants carry out a varied range of administration support functions across all areas of the service. They are also required to register and/or conduct ceremonies in local authority ceremony rooms and at a range of locations across the county.
Despite being spread across the county, we have a \’one team\’ approach in all that we do to enable us to deliver a quality service to our customers and support each other.
We are an inclusive team and always welcome ideas to adapt and improve the way we deliver.

Empowering Everyone

We\’re big believers in potential, possibility and the power of different ideas. We\’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.

For more information

Please contact Jennifer Hayward for a casual conversation. You can reach her by calling or emailing

How to apply

Step 1 – Read the Job and Person Profile (Word).

Step 2 – Click \’Apply Now\’ to start your online application.

Step 3 – Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template.

1. Can you describe a situation where you had to maintain accuracy and attention to detail under pressure? How did you ensure the quality of your work?

2. How do you prioritise tasks when dealing with multiple responsibilities such as phone calls, bookings, and financial transactions?

3. How do you adapt your communication style when dealing with people from different backgrounds in the community?

Step 4 – Upload a CV (without name and personal details).

Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process.

Do you need any reasonable adjustments to help you to apply? If you are disabled and/or have additional support needs, you can request reasonable adjustments. You can do this by contacting our Recruitment Team at or

You can find examples of possible adjustments on our Reasonable Adjustment pages. If you\’re invited to the next stage, you\’ll have another chance to request adjustments.

Closing date: 11.30pm, 17 February 2026.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Onsite