On-Call Crew Manager (Newmarket)

Suffolk County Council, Suffolk Fire and Rescue Service

West District – Newmarket Station

On-Call Permanent x 2 positions available. This position is open to current Suffolk Fire and Rescue Service (SFRS) staff only. A permanent On-Call Crew Manager vacancy has become available at the Newmarket Station. This role is conditioned to the On-Call duty system and will be filled based on eligibility and performance.

Suffolk Fire and Rescue Service are looking to fill this vacancy with a motivated and committed individual who can demonstrate strong organisational values in line with SCC and SFRS.

Applications are invited from interested candidates eligible for permanent promotion to Crew Manager in line with the SFRS Service Progression Document (SPD). If you have any queries about the SPD and your eligibility, then please discuss with your line manager in the first instance or the Training, Learning and Development team at firetrainingdevelopment@suffolk.gov.uk.

Applications are completed online. Please see the ‘How to apply’ section below.

For more information, for an informal discussion, please contact Adam Eagle by calling 07766 781276 or emailing Adam.eagle@suffolk.gov.uk.

How to apply

• Step 1: Read the advert and Job and Person Profile (JPP).
• Step 2: Complete the Supporting Statement template by answering the following questions below. These can be taken from all aspects of your work and life experience and are not limited to work within SFRS (no more than 250 words per question):

In your statement, please state your current PDR placement and explain how you are eligible to apply for this position.

• Question 1: Suffolk Fire and Rescue Service expect its leaders to consistently demonstrate the behaviours and values set out in the NFCC Core Code of Ethics and the WeASPIRE framework. Describe a time within your role at Suffolk Fire and Rescue Service where you have demonstrated values‑based leadership. Explain how you acted with integrity, promoted dignity and respect, and put people first, particularly when faced with challenge, pressure, or competing priorities.
• Question 2: As a Crew Manager in Suffolk Fire and Rescue Service, you will be required to manage people fairly, consistently, and in line with Service policies and procedures. Provide an example of how you have managed performance, conduct, attendance, or wellbeing within your team. This may include dealing with underperformance, supporting someone through a difficult period, or addressing behaviours that did not align with Service expectations.
• Question 3: Crew Managers within Suffolk Fire and Rescue Service must demonstrate sound operational knowledge and the ability to make safe, effective decisions that protect staff and the communities we serve. Describe an operational incident or training scenario where you contributed to, or led, operational decision‑making. Explain how you assessed risk, communicated effectively, and ensured the safety and welfare of personnel.
• Question 4: Suffolk Fire and Rescue Service is committed to developing its people and creating an inclusive, supportive learning environment. Provide an example of how you have supported the development of others within SFRS. This could include coaching, mentoring, instructing, supporting probationers, addressing skills gaps, or preparing individuals for future roles.

Step 3: Click ‘Apply Now’ to start your online application and upload your supporting statement on the final page. Please note: Without a supporting statement, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format. If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing recruitment@suffolk.gov.uk or calling 03456 014412. If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process.

Closing date: 24 May 2026

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.