Library and Information Advisor in Lowestoft

Suffolk County Council is passionate about improving the future for our customers, our communities and the environment. If you are too, join us as a Library and Information Advisor and make a huge and meaningful impact. Your innovation and drive will help us to continue improving and evolving. Our opportunities and support will enable you to make a difference and leave a positive, lasting legacy.

Your role and responsibilities:

• Deliver excellent customer service to a wide range of visitors, including children, families and older adults.
• Support customers with using library services, from borrowing books to navigating digital resources.
• Run and support activities such as children’s story time, crafts, and community events.
• Help customers with IT queries, including using mobile devices, email, and social media.
• Work closely with volunteers and community groups to raise the library’s profile and deliver outreach services.
• Carry out core library tasks such as shelving, stock management, taking payments, and creating displays.

This is a physically active role that involves bending and lifting. It is also a lone working post and as such you’ll be expected to open and close the library buildings.

You will need:

• To deliver great customer service to people of all ages.
• To communicate effectively and build positive, supportive relationships with customers, colleagues, and the wider community.
• To be confident engaging with young people and enthusiastic about delivering activities like children’s crafts and story sessions.
• To be IT literate and comfortable using the internet, social media, email, mobile devices and apps—and can guide others in using them too.
• To work well as part of a team and be happy to support colleagues.
• To be willing to learn and carry out the full range of library procedures, including shelving, lending, self-service support, taking payments, stock work, displays, and rearranging the library space when needed.

If you’ve worked in a customer-facing role, enjoy helping people, and have experience working with children, we’d love to hear from you. An interest in books and computers is a big plus.

The team:

You’ll be joining a friendly, supportive team that’s passionate about making the library a welcoming and inclusive space for everyone. We work closely with volunteers, community groups, and schools to deliver a wide range of services and events. Our team values collaboration, creativity, and a shared commitment to helping people thrive.

Empowering Everyone:

We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation.

For more information, please contact Hilary Ottley for a casual conversation at hilary.ottley@suffolk.gov.uk.

How to apply:

1. Read the Job and Person Profile (JPP).
2. Click ‘Apply Now’ to start your online application.
3. Upload a supporting statement answering specific questions.
4. Upload a CV (without name and personal details).

Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

Do you need any reasonable adjustments to help you to apply? If you are disabled and/or have additional support needs, you can request reasonable adjustments by contacting our Recruitment Team at recruitment@suffolk.gov.uk or 03456 014412.

Closing date: 11:30pm, 14 May 2026.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.