At a Glance
- Tasks: Lead and manage housing dispute resolutions, focusing on disrepair complaints and legal compliance.
- Company: Join East Suffolk Council, making a real difference in the community.
- Benefits: Generous leave, local government pension, flexible working, and tailored development opportunities.
- Other info: Agile working arrangements with a mix of home and office options.
- Why this job: Make an impact in social housing while enjoying a supportive work environment.
- Qualifications: Experience in managing teams and knowledge of housing disrepair law required.
The predicted salary is between 44075 - 48226 £ per year.
East Suffolk Council is an exciting place to work, delivering essential local services and making a real difference to a quarter of a million people across East Suffolk. We currently have an opportunity to join East Suffolk Council's Regulatory Compliance Team as a Housing Dispute Resolution Manager.
Your role: The successful candidate will lead and manage the strategic and operational response to housing disrepair complaints, Health and Housing Safety Rating System (HHSRS) hazards, and condition-related disputes, with a particular focus on damp and mould. This role ensures timely, legally compliant resolution of complaints and disrepair cases, in line with housing legislation, the Housing Ombudsman’s Complaint Handling Code, and new legal requirements such as Awaab’s Law.
What you will need: The successful candidate will have experience of managing staff, teams or multidisciplinary working groups in a social housing setting and have depth knowledge of disrepair law, HHSRS, and related housing condition standards. The post holder will have experience responding to or managing legal disrepair claims and complaints within a social housing setting.
Why work for us? East Suffolk Council is a great place to work and there are lots of benefits our employees can access. Here are some of the main benefits:
- Generous leave entitlement (equivalent to 25 days a year, increasing to 31 days after 5 years’ service, plus bank holidays)
- Local government pension scheme
- Flexible working arrangements
- Learning and development tailored to your role
- A wide variety of staff support networks including access to health and wellbeing initiatives and programmes.
- Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services.
The majority of our teams are working in an agile way, with a mixture of home and office working, depending on individual preferences and service requirements. If you wish to discuss how that might impact your working arrangements if you were the successful candidate, please contact the recruiting manager listed at the bottom of this advert.
For more information For an informal discussion regarding this post, please contact Lewis Parr at Lewis.Parr@eastsuffolk.gov.uk
Closing date: midnight, 21 June 2026
Interview date: Monday, 6 July 2026
How to apply Step 1 - Read the advert and the Job Description and Person Specification. Step 2 - Complete the Supporting Statement template (docx). Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please use the template provided (other formats will not be accepted). Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
Housing Dispute Resolution Manager in Lowestoft employer: Suffolk Jobs Direct
East Suffolk Council is an exceptional employer, dedicated to making a positive impact on the local community while offering a supportive and flexible work environment. Employees benefit from generous leave entitlements, a robust local government pension scheme, and tailored learning and development opportunities, all within a culture that prioritises health and wellbeing. With a commitment to agile working arrangements, East Suffolk Council fosters a collaborative atmosphere where staff can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Dispute Resolution Manager in Lowestoft
✨Tip Number 1
Get to know the company culture! Before your interview, check out East Suffolk Council's social media and website. Understanding their values and mission will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience with housing disputes and legal claims aligns with what they’re looking for. Confidence is key!
✨Tip Number 3
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team. This shows that you’re engaged and serious about the position. Plus, it gives you a chance to see if the job is right for you too!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the resources you need to make your application stand out. Let’s get you that Housing Dispute Resolution Manager role!
We think you need these skills to ace Housing Dispute Resolution Manager in Lowestoft
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you start writing, make sure you understand what the role is all about. Dive into the job description and person specification to get a feel for what East Suffolk Council is looking for. This will help you tailor your application to hit all the right notes.
Use the Supporting Statement Template:Don’t forget to use the provided Supporting Statement template! It’s your chance to shine and show how you meet each criterion in the Person Specification. Stick to the format, as other formats won’t be accepted, and make sure to highlight your relevant experience.
Be Specific and Relevant:When writing your supporting statement, be specific about your experiences. Use examples that relate directly to housing disrepair complaints and your management experience. The more relevant your examples, the better your chances of standing out!
Apply Through Our Website:Make sure to complete your application through our website. It’s the easiest way to ensure everything is submitted correctly. Plus, it shows you’re following the process as outlined, which is always a good look!
How to prepare for a job interview at Suffolk Jobs Direct
✨Know Your Housing Law
Make sure you brush up on your knowledge of disrepair law and the Health and Housing Safety Rating System (HHSRS). Being able to discuss these topics confidently will show that you’re well-prepared and understand the legal framework you'll be working within.
✨Showcase Your Management Skills
Since this role involves managing staff and multidisciplinary teams, be ready to share specific examples of your leadership experience. Think about challenges you've faced and how you resolved them, as well as how you motivate and support your team.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific housing disputes or complaints. Prepare by thinking through potential scenarios related to damp and mould issues, and outline your approach to resolving them in a timely and compliant manner.
✨Engage with the Interviewers
Don’t forget that interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the council's approach to housing issues, and any recent changes in legislation. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
