At a Glance
- Tasks: Coordinate bereavement services with compassion and professionalism, supporting families in need.
- Company: Join a dynamic team at East Suffolk Services, making a real difference in the community.
- Benefits: Enjoy a competitive salary, health benefits, and exclusive discounts on tech and travel.
- Other info: Opportunities for personal development and a supportive work environment await you.
- Why this job: Make a meaningful impact while supporting your local community during sensitive times.
- Qualifications: Experience in customer service and empathy in distressing situations is essential.
The predicted salary is between 31537 - 34434 £ per year.
Be part of a dynamic team that makes a difference. At East Suffolk Services, we proudly deliver a wide range of essential local services that support the lives of over a quarter of a million residents and thousands of businesses across our district. We’re a new, growing organisation, full of energy, ambition, and purpose. As part of our team, you’ll play an important role in helping us shape high-quality, efficient services that people rely on every single day. This is more than just a job. This is a fantastic opportunity to support, and give back to, your local community.
We currently have an opportunity to join our Bereavement Services team as a Team Leader.
Your role
We are looking for a compassionate and organised Bereavement Services Team Leader to support the smooth delivery of cemetery and bereavement services across East Suffolk. This varied role combines operational co-ordination with administrative oversight, ensuring services are delivered with professionalism, dignity and care. You will co-ordinate day-to-day activities on site, support burial and interment arrangements, and act as a key point of contact for families, funeral directors and other stakeholders. Working closely with the Bereavement Services Assistant Manager, you’ll help maintain accurate records, uphold health and safety and compliance standards and ensure a high-quality, sensitive service for our communities.
What you will need
You’ll bring experience working in a customer-focused environment, including supporting individuals in sensitive or distressing circumstances. A confident communicator, you’ll build positive relationships with a wide range of people, demonstrating empathy, tact and professionalism at all times. You’ll be well organised, able to manage competing priorities and maintain accurate records, with good IT skills across standard systems. Experience in bereavement or cemetery services, knowledge of relevant processes or regulations, and co-ordinating experience would be advantageous. You will either hold a bereavement management qualification or be willing to work towards one with our support.
Do you have the skills, experience, or potential to succeed in this role? If so, we’d love to hear from you.
Thinking of joining us? Here’s why you should
At East Suffolk Services, we truly value our employees. We understand that the backbone of any company’s success will always be its people and that our continued success depends on recognising talented individuals, supporting their development, and retaining them within our organisation. That’s why we are committed to making East Suffolk Services a great place to work.
We value our staff
In addition to a competitive salary, we offer a comprehensive package of benefits designed to support your health, development, and lifestyle. These include:
- A top-tier health and wellbeing package through Canada Life, one of the UK’s leading providers — including online access to UK-based GPs, plus life insurance.
- A competitive, matched pension scheme through Royal London.
- Access to a wide range of support networks and wellbeing initiatives, including mental health resources and specialist counselling.
- Learning and development opportunities tailored to your role and personal goals.
- Exclusive discounts on the latest tech (smartphones, TVs, laptops), holidays and travel, fashion, health and beauty, and more.
- A car benefit scheme and cycle to work scheme to support your commute in a way that suits you.
For more information on our fantastic benefits scheme, see our Employee Benefits Brochure (pdf).
For more information
For an informal discussion regarding this post, please contact Simone Gallant, Assistant Manager - Bereavement Services, by calling 01502 443341. Closing date: 1.00 pm, 21 June 2026. Interview date: Week commencing 29 June 2026.
How to apply
Step 1 - Read the advert and the Job Description and Person Specification (Word). Step 2 - Complete the Supporting Statement template (Word). Please use the application template provided to show how you meet each of the criteria listed in the Person Specification. Unfortunately, we’re unable to accept applications submitted in other formats. Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
For more information, check out the How to Apply section of our Career Site (URL).
Bereavement Services Co-Ordinator in Lowestoft employer: Suffolk Jobs Direct
At East Suffolk Services, we are dedicated to creating a supportive and rewarding work environment for our employees. Our commitment to employee wellbeing is reflected in our comprehensive benefits package, which includes top-tier health services, a matched pension scheme, and tailored learning opportunities. Join us in making a meaningful impact in the community while enjoying a culture that values compassion, professionalism, and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Bereavement Services Co-Ordinator in Lowestoft
✨Tip Number 1
Get to know the company! Research East Suffolk Services and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to bereavement services. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to bereavement services. Think about how your experience aligns with the role and be ready to share specific examples that highlight your skills and compassion.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Bereavement Services Co-Ordinator in Lowestoft
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you start writing, make sure you understand what we're looking for in a Bereavement Services Co-Ordinator. Familiarise yourself with the key responsibilities and required skills so you can tailor your application to match.
Use the Supporting Statement Template:We’ve provided a specific template for your Supporting Statement. Make sure to fill it out carefully, addressing each criterion in the Person Specification. This is your chance to shine, so don’t skip this step!
Be Genuine and Compassionate:Given the sensitive nature of the role, it’s important to convey your empathy and understanding in your application. Share any relevant experiences that showcase your ability to handle delicate situations with care.
Apply Through Our Website:Remember, we only accept applications through our website, so make sure to complete the online application form and upload your Supporting Statement there. It’s straightforward, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Suffolk Jobs Direct
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Bereavement Services Co-Ordinator. Familiarise yourself with the key tasks like supporting burial arrangements and maintaining records. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Empathy and Communication Skills
Given the sensitive nature of this role, it's crucial to demonstrate your ability to communicate with compassion. Prepare examples from your past experiences where you've supported individuals in distressing situations. This will highlight your empathy and professionalism, which are essential for this position.
✨Highlight Organisational Skills
As a co-ordinator, you'll need to juggle multiple tasks. Be ready to discuss how you manage competing priorities and maintain accurate records. Share specific strategies or tools you use to stay organised, as this will reassure the interviewers of your capability to handle the demands of the job.
✨Research the Company Culture
East Suffolk Services values its employees and community impact. Take some time to research their mission and values. During the interview, express how your personal values align with theirs and why you want to be part of a team that makes a difference in the local community.
