At a Glance
- Tasks: Assist with beach hut bookings and customer enquiries while enjoying the seaside vibe.
- Company: Join East Suffolk Council, making a difference in your community.
- Benefits: Generous leave, local government pension, flexible working, and discounts on various products.
- Other info: Flexible hours with opportunities for growth and development.
- Why this job: Work outdoors, meet new people, and gain valuable experience in a fun environment.
- Qualifications: Excellent communication skills and some office experience required.
The predicted salary is between 25583 - 25989 € per year.
East Suffolk Council is an exciting place to work, delivering essential local services and making a real difference to a quarter of a million people across East Suffolk.
We currently have an opportunity to join East Suffolk Council's Coastal Property team as a Beach Office Assistant.
Your role
The post holder will join the Coastal Property team within Property and Place which attends to the beach huts in Lowestoft, Southwold, Sizewell and Felixstowe. This role requires an agile working approach, practicality and the ability to positively represent our Beach assets and services throughout the year.
Day-to-day, the work will include:
- Greeting customers
- Dealing directly in person/phone/email with customer and public enquiries
- Processing Beach Hut Hire bookings
- Key-holding responsibilities
- Administration relating to bookings including website system usage
- In-person electronic payments from customers
- Helping best present the huts and associated areas
The work will involve using your own initiative to resolve issues arising and follow response processes. Please note, the role will include regular weekend working as part of standard week throughout the year. The post holder will be required to attend to suit hut bookings and the service need throughout the year with highest demand during main season. The role will include outside in the Resort as well as in the office.
The hours are variable over the year to meet the seasonal demands of the role therefore, working hours per week may vary between 22-37 hours typically each week (i.e. annualised). It is anticipated greater hours would be worked May – September and lesser hours works October – April. This role requires cover 7 days per week. Bank holiday working will also apply.
We are looking to recruit 2 posts; the working base for the first post will be the Lowestoft beach office located on the promenade at Lowestoft Beach and the second post is based at Seashore Village located adjacent the promenade at Felixstowe Beach. You must indicate in your application which location is being applied for.
What you will need
The successful candidate will be flexible to respond to the demands and requirements of the seasonal services represented by the service area and have excellent communication skills, care, attention to detail and accuracy. The candidate will hold office experience and have awareness of Health, Safety and welfare, maintenance and repair.
Why work for us?
East Suffolk Council is a great place to work and there are lots of benefits our employees can access. Here are some of the main benefits:
- Generous leave entitlement (equivalent to 25 days a year, increasing to 31 days after 5 years’ service, plus bank holidays)
- Local government pension scheme
- Flexible working arrangements
- Learning and development tailored to your role
- A wide variety of staff support networks including access to health and wellbeing initiatives and programmes.
- Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services.
The majority of our teams are working in an agile way, with a mixture of home and office working, depending on individual preferences and service requirements. If you wish to discuss how that might impact your working arrangements if you were the successful candidate, please contact the recruiting manager listed at the bottom of this advert.
For more information
For an informal discussion regarding this post, please contact Sarah Garbutt, Resort Manager, by calling 07920 450681.
Closing date: 11.55 pm, 27 May 2026.
Interview date: 5 June 2026.
How to apply
Step 1 - Read the advert and the Job Description and Person Specification.
Step 2 - Complete the Supporting Statement template. Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please use the template provided.
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
For more information, check out the How to Apply section of our Career Site.
Beach Office Assistant in Lowestoft employer: Suffolk Jobs Direct
East Suffolk Council is an exceptional employer, dedicated to enhancing the lives of over a quarter of a million residents while fostering a supportive and inclusive work environment. Employees benefit from generous leave entitlements, flexible working arrangements, and tailored learning and development opportunities, all within a vibrant coastal setting that promotes both personal and professional growth. With access to various staff support networks and discounts on numerous products and services, working at East Suffolk Council not only offers meaningful employment but also a chance to be part of a community-focused team making a real difference.
StudySmarter Expert Advice🤫
We think this is how you could land Beach Office Assistant in Lowestoft
✨Tip Number 1
Get to know the Beach Office and its services inside out! Familiarise yourself with the beach huts, booking processes, and customer queries. This way, when you get that interview, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers face-to-face, over the phone, and via email, it’s crucial to sound friendly and professional. Try role-playing with a friend to nail those customer service scenarios.
✨Tip Number 3
Show your flexibility! The job requires you to adapt to seasonal demands, so highlight any past experiences where you've successfully managed changing workloads or schedules. This will demonstrate you're ready for the dynamic nature of the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the info you need about the role and the council. Don’t forget to mention which location you’re interested in – Lowestoft or Felixstowe!
We think you need these skills to ace Beach Office Assistant in Lowestoft
Some tips for your application 🫡
Read the Job Description Carefully:Before you start writing, give the job description a good read. It’ll help you understand what East Suffolk Council is looking for in a Beach Office Assistant and how you can tailor your application to match their needs.
Use the Supporting Statement Template:Make sure to fill out the Supporting Statement template provided. This is your chance to shine! Clearly show how your skills and experiences meet the criteria in the Person Specification. Stick to the format they want – it’s important!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use simple language and avoid jargon. Remember, the goal is to make it easy for the hiring team to see why you’re a great fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure your application gets to the right place. Plus, you’ll find all the info you need about the role and the application process there.
How to prepare for a job interview at Suffolk Jobs Direct
✨Know Your Role Inside Out
Make sure you thoroughly understand the Beach Office Assistant role. Familiarise yourself with the responsibilities, such as handling customer enquiries and processing bookings. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations. This will demonstrate your ability to represent the beach assets positively.
✨Demonstrate Flexibility and Initiative
The job requires an agile working approach, so be ready to discuss how you've adapted to changing circumstances in past roles. Share specific instances where you took the initiative to resolve issues or improve processes, as this will highlight your proactive nature.
✨Prepare for Seasonal Demands
Understand that the role has varying hours throughout the year. Be prepared to discuss your availability and willingness to work weekends and bank holidays. Showing that you're ready to meet the demands of the busy season will make you a strong candidate.
