Technical Support Team Leader in Ipswich

Suffolk County Council

Address: Endeavour House, Ipswich, Suffolk IP1 2BX, hybrid working

Salary: £28,598 per annum (pro rata for part time)

Hours: 37 hours per week, flexible working options available

Contract: Permanent

As a modern, flexible and effective organisation, at Suffolk County Council we’re driven to make a positive difference to the environment, the communities we serve and the careers of our people. That’s why, when you join us as a Technical Support Team Leader, you’ll be encouraged to share your fresh thinking and empowered to explore new ideas that will shape and improve our services as well as your career.

Your role and responsibilities

As Technical Support Team Leader, you will play a pivotal role in keeping the service running smoothly by leading and supporting a dedicated team of four Technical Support Officers. You will organise and balance daily workloads, ensuring priorities are met while maintaining consistently high standards of service. A key focus of the role is developing and refining effective systems and processes that improve team performance and support the wider objectives of the service.

Working closely with the Highways Developer Funds Support Manager, you will provide essential support in the management of developer fees and contributions, as well as assisting budget holders to monitor and manage budgets using Oracle. You will oversee the ordering of works and the administration of associated claims, supervise the Development Management website, and manage the pre-application advice service in partnership with Local Planning Authorities. Through strong leadership, sound organisation and proactive problem-solving, you will help ensure that technical, financial and administrative support underpins the effective delivery of highways and development services across Suffolk.

You will need:

• to be a confident communicator with strong verbal and written skills
• to be a good collaborator, working well with others and offering assistance and support to colleagues
• to take ownership of work and follow tasks through to completion
• to adapt well to change and be comfortable working in a fast-paced environment
• to ideally have supervisory experience.

You can view a full list of requirements in the Job and Person Profile (JPP), which you can find in the ‘How to apply’ section towards the bottom of this advert.

If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.

The team

The Technical Support team supports the wider Transport Strategy team, part of the Strategic Development division, helping to deliver growth in Suffolk. The team is responsible for:

• The issue, coordination and management of highway permits and road space booking processes across the county network. The role involves regular communication with multiple stakeholders, ensuring systems and records are accurately maintained to support the safe and efficient operation of the highway network under strict time pressures, including sole responsibility for processing associated road space booking payments.
• Providing technical support for customer records and enquiries, interpreting information, resolving discrepancies and using judgement to ensure issues are progressed correctly and allocated to the appropriate team.
• Manage and process agreements and licensing applications, including S278, S38 agreements and Minor Works Licences, managing the associated payment processes.
• Undertake the processing of planning consultations and pre-applications.
• Support the Floods team by processing planning consultations and applications.
• Administer a wide range of financial processes across the department, including purchase orders, invoicing, receipting, refunds and journal transfers.

This role supports hybrid working, a broadly even balance between working from home and working from Endeavour House Ipswich.

Empowering Everyone

We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.

For more information

Please contact Paul Armstrong for a casual conversation. You can contact them by calling 01473 264798.

How to apply:

1. Please read the Job and Person Profile (JPP)
2. Click ‘Apply Now’ to start your online application.
3. Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template (Word).

1. Tell us about a time you had to organise and balance daily workloads for a team to meet tight deadlines. How did you prioritise, allocate work and monitor progress?

2. Describe an occasion when you had to manage performance, address a capability/attendance issue, or coach a team member to improve. What approach did you take and what was the outcome?

3. Please describe how your skills and experience fit this role?

1. Upload a CV (without name and personal details).

Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

For guidance on completing your application, please see our How to Apply page.

Planning to use Artificial Intelligence (AI)? Please ensure your application still reflects your own skills, experience and ideas. If used inappropriately, your application may not be processed. Please read our guidance for using AI to understand what’s acceptable.

Do you need any reasonable adjustments to help you to apply? If you are disabled and/or have additional support needs, you can request reasonable adjustments. You can do this by contacting our Recruitment Team at recruitment@suffolk.gov.uk or 03456 014412. You can find examples of possible adjustments on our Reasonable Adjustment pages.

Closing date: 11.30pm, 20 May 2026.

Interview date: 2 and 3 June 2026.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.