Systems Support and Development Analyst (Redeployment - 23381) in Ipswich

Suffolk County Council

Address: Endeavour House, Ipswich, Suffolk IP1 2BX, Hybrid working

Salary: £34,434 per annum (pro rata for part time)

Hours: 18.5 - 37 hours per week, Flexible working options available

Contract: Various - 2 positions available

• Post 1: 18.5 hours per week, Fixed Term Contract or Secondment opportunity for 12 months
• Post 2: 37 hours per week, Permanent

This is an exciting opportunity to join an established team supporting the continuous improvement of Suffolk County Council’s core social care and finance systems. These include Liquidlogic for Adults’ and Children’s Social Care, Early Help modules, ContrOCC finance systems, and associated portals, all of which are critical to delivering high-quality care and support across the county.

As a Systems Support and Development Analyst, you will play a key role in ensuring these systems are fit for purpose, effectively support frontline practice, and continue to develop in line with service needs and national requirements.

You will provide day-to-day support to practitioners, finance staff, and managers, helping them to use systems effectively and resolve complex issues relating to system functionality and workflows. You will contribute to the ongoing development and maintenance of system tools that support operating models and key transformation programmes across Adults’ and Children’s Services. The role also involves actively supporting system upgrades, including preparation and testing of new releases, and engaging with system users to improve system use and adoption.

• Significant experience in using and supporting Liquidlogic and ContrOCC systems
• A proven ability to identify opportunities for, and deliver, process improvements
• Experience of delivering business analysis to support change programmes within a large organisation
• The ability to clearly communicate complex or sensitive information to a wide range of non-technical audiences

You can view a full list of requirements in the Job and Person Profile (Word). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.

The team

You will be part of a forward-thinking team that values collaboration, innovation, and continuous improvement, working in a supportive environment with opportunities for professional development and the chance to make a real difference to the lives of adults, children, and families across Suffolk. The role reports to the Systems Support and Development Leads and works closely with colleagues across Children and Young People Services (CYP), Adult Social Care (ASC), and the wider council, including Social Work Services, Service Development, Contracts, Digital teams, Corporate Finance, and IT. The scope of the role may evolve over time in response to the changing needs of modern public services.

We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.

Please contact Lorraine Webb (she/her) for a casual conversation. You can reach her by emailing lorraine.webb@suffolk.gov.uk

If you want to apply for a secondment, read the secondment policy first. Make sure you get permission from your current manager before submitting your application.

• Step 1 - Read the Job and Person Profile (Word).
• Step 2 - Click ‘Apply Now’ to start your online application.
• Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template.

Describe a time when you supported or developed a complex IT or recording system used by a wide range of users. What was your role, what challenges did you face, and how did you ensure the system met business needs?

Give an example of how you have analysed business processes or operational activity to identify improvements. How did you use data or evidence to support change, and what was the outcome?

Tell us about a time you worked with practitioners, finance staff or non-technical colleagues to improve the use of a system or workflow. How did you adapt your communication to ensure understanding and engagement?

Please note: Without a supporting statement, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

For guidance on completing your application, please see our How to Apply page. We value authentic applications that showcase your genuine skills and experiences, so we encourage you to present your own work and ideas throughout the process. You can also read our Using AI in Your Application and Interview guidance to understand acceptable and unacceptable use of AI. If AI is used inappropriately, your application may not be progressed.

Do you need any reasonable adjustments to help you to apply? If you are disabled and/or have additional support needs, you can request reasonable adjustments. You can do this by contacting our Recruitment Team at recruitment@suffolk.gov.uk or 03456 014412. You can find examples of possible adjustments on our Reasonable Adjustment pages. If you're invited to the next stage, you’ll have another chance to request adjustments.

Closing date: 11.30 pm, 7 May 2026

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.