At a Glance
- Tasks: Lead and manage passenger transport services, ensuring safe and efficient delivery.
- Company: Suffolk County Council, committed to empowering diverse communities.
- Benefits: Flexible working options, competitive salary, and opportunities for professional development.
- Other info: Join a dynamic team focused on continuous improvement and high performance.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Experience in service delivery management and team leadership required.
The predicted salary is between 42123 - 42123 £ per year.
Suffolk County Council is looking for an experienced person to lead and manage the operational service delivery of passenger transport services across Suffolk. This is a leadership role where you will help establish efficient processes to deliver transport services safely, within budget and in accordance with statutory requirements and council policies.
You will drive service improvement, support staff development and manage performance. You will build a resilient, high-performing team by setting clear expectations, supporting growth and ensuring accountability for the quality and timeliness of work.
Your role and responsibilities:
- Provide strong operational leadership for a team of transport professionals, ensuring service delivery meets legislation, policies and contract requirements.
- Guide service development to address shifting demand, statutory legal responsibility, best practices and council priorities.
- Manage projects to enhance outcomes, efficiency and sustainability.
- Ensure effective service delivery through the review, development and standardisation of service delivery processes, thereby enhancing efficiency, quality, consistency and resilience.
- Use information such as performance data and customer feedback to identify trends, risks and opportunities for improvement.
- Support performance management and workforce development addressing any concerns regarding conduct or performance.
- Promote a culture that empowers individuals and supports professional development, cultivating a culture of high performance, accountability and ongoing improvement.
The post is part of the Passenger Transport team within the Growth Highways and Infrastructure Directorate. Passenger Transport is responsible for the delivery of travel services and currently contracts over 2000 routes travelling across Suffolk. There are over 200 different transport operators signed up to our Dynamic Purchasing System, most of which are actively involved daily transporting children and vulnerable adults.
This role is in the operations team who are responsible for ensuring that the service delivery for the transport procured operates as it should as per the terms and conditions of the contract.
How to apply:
- Read the Job and Person Profile (JPP).
- Click ‘Apply Now’ to start your online application.
- Upload a supporting statement answering specific questions.
- Upload a CV (without name and personal details).
Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.
Closing date: 11.30 pm, 14 September 2026. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.
Service Delivery Manager (Redeployment 24692) in Ipswich employer: Suffolk Jobs Direct
King Edward VI School is an exceptional employer, offering a supportive and collaborative work environment where you can make a meaningful impact on students' lives. With opportunities for professional development and a comprehensive benefits package through Suffolk County Council, including a Local Government Pension Scheme, you will be part of a dedicated team committed to enhancing the educational experience. Located in the heart of Bury St Edmunds, the school provides convenient access to public transport and on-site parking, making it an ideal workplace for those passionate about supporting young people.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager (Redeployment 24692) in Ipswich
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Suffolk Jobs Direct.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Suffolk Jobs Direct. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Service Delivery Manager (Redeployment 24692) in Ipswich
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Suffolk Jobs Direct, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Suffolk Jobs Direct and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Suffolk Jobs Direct. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Suffolk Jobs Direct
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Suffolk Jobs Direct.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Suffolk Jobs Direct.
