At a Glance
- Tasks: Lead the Suffolk Registration Service, managing staff and ensuring quality service delivery.
- Company: Suffolk County Council, dedicated to improving communities and the environment.
- Benefits: Flexible working options, competitive salary, and a chance to make a meaningful impact.
- Other info: Inclusive team culture that values diverse ideas and perspectives.
- Why this job: Join a passionate team and leave a positive legacy in your community.
- Qualifications: Level 6 education or equivalent experience in a registration office or similar environment.
The predicted salary is between 40777 - 40777 £ per year.
Suffolk County Council is passionate about improving the future for our customers, our communities, and the environment. Join us as a Service Delivery Manager and make a huge and meaningful impact. Your innovation and drive will help us to continue improving and evolving.
Your role and responsibilities:
- Play a key senior role within the Suffolk Registration Service, responsible for the registration of births, deaths, marriages, and civil partnerships, as well as the delivery of citizenship and other statutory ceremonies.
- Supervise and manage the work of Registration Officers and Assistants, undertaking the full statutory duties of a Registrar alongside delegated functions of the Superintendent Registrar.
- Responsible for quality assurance, security stock, audit and counter-fraud controls that support public protection, together with premises management duties, recruitment activity, diary management, and preparation of staff rotas.
- Handle first-level customer complaints, oversee corrections, support publicity initiatives, and conduct or register ceremonies.
- Carry out associated administrative duties, deliver training to colleagues and stakeholders, and prepare written guidance and training materials.
- Embed changes to policy and legislation across teams and may be required to deputise for senior management when needed.
You will need:
- To be educated to level 6 standard or clear evidence of an equivalent level of knowledge & skill.
- Experience of working within a register office or similar comparable environment.
- Experience of interpreting and working with complex regulations.
- A legal or similar comparable background is desirable.
- Excellent understanding of relevant legislative acts.
- The ability to remain calm in stressful situations and confidence to make independent decisions.
- Experience and confidence to diffuse conflict and handle challenging situations independently.
The Registration Services team provides support to those registering a birth, death, notification of marriage, civil partnership, or becoming a British Citizen. We have a ‘one team’ approach to deliver a quality service to our customers and support each other.
We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation.
For more information, please contact Nigel Huddlestone (he/him), Superintendent Registrar at 01284 758718 or nigel.huddlestone@suffolk.gov.uk.
How to apply:
- Read the Job and Person Profile (JPP).
- Click ‘Apply Now’ to start your online application.
- Upload a supporting statement answering specific questions.
- Upload a CV (without name and personal details).
Closing date: 11.30pm, 7 June 2026. Interview dates: 16 and 17 June 2026.
This authority is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
Service Delivery Manager (Internal) in Ipswich employer: Suffolk Jobs Direct
Suffolk County Council is an exceptional employer that prioritises the well-being and development of its staff while making a significant impact on the community. With a flexible working environment, a strong commitment to inclusivity, and opportunities for professional growth, employees are empowered to contribute meaningfully to public service. Join us at Endeavour House in Ipswich, where your innovative ideas will help shape the future of our services and leave a lasting legacy.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager (Internal) in Ipswich
✨Tip Number 1
Get to know the team! Before your interview, do a bit of research on Suffolk County Council and the Registration Services team. Understanding their values and recent initiatives can help you connect during the conversation.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to management style and handling conflict. Role-play with a friend or use our resources to boost your confidence before the big day.
✨Tip Number 3
Show your passion! During the interview, express your enthusiasm for improving services and making a difference in the community. Share specific examples from your past experiences that highlight your commitment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your skills and experience in the format we prefer.
We think you need these skills to ace Service Delivery Manager (Internal) in Ipswich
Some tips for your application 🫡
Read the Job and Person Profile:Before diving into your application, take a good look at the Job and Person Profile. It’s like your roadmap to understanding what we’re looking for in a Service Delivery Manager. Knowing the ins and outs will help you tailor your application to hit all the right notes.
Craft a Strong Supporting Statement:Your supporting statement is your chance to shine! Make sure you answer the questions clearly and concisely, showcasing your management style and how it impacts your team. Remember, we want to see how you relate to the wider Registration District too, so don’t hold back!
Keep Your CV Clean and Relevant:When uploading your CV, remember to remove your name and personal details. We want to focus on your skills and experience without any bias. Make sure it’s up-to-date and highlights your relevant experience in a register office or similar environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you have all the necessary documents uploaded correctly. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Suffolk Jobs Direct
✨Know Your Legislation
Make sure you brush up on the Birth & Death Registration Act 1953, Marriage Act 1949, and other relevant legislation. Being able to discuss these laws confidently will show that you understand the core responsibilities of the Service Delivery Manager role.
✨Showcase Your Management Style
Prepare to discuss your management style and how it impacts team dynamics. Think about specific examples where you've successfully led a team or implemented change, as this will resonate well with the interviewers.
✨Handle Stress Like a Pro
Since the role involves dealing with challenging situations, be ready to share examples of how you've remained calm under pressure. Highlighting your conflict resolution skills will demonstrate your ability to manage difficult scenarios effectively.
✨Emphasise Team Collaboration
The job requires a 'one team' approach, so be prepared to talk about how you foster collaboration within a team. Share experiences where you've encouraged diverse ideas and supported your colleagues to achieve common goals.
