At a Glance
- Tasks: Lead and manage passenger transport services, ensuring safe and efficient delivery.
- Company: Suffolk County Council, committed to community and diversity.
- Benefits: Flexible working hours, competitive salary, and opportunities for professional growth.
- Other info: Join a supportive team focused on continuous improvement and empowerment.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in service delivery management and strong leadership abilities.
The predicted salary is between 42123 - 42123 £ per year.
We are looking for an experienced person to lead and manage the operational service delivery of passenger transport services across Suffolk. This is a leadership role where you will help establish efficient processes to deliver transport services safely, within budget and in accordance with statutory requirements and council policies.
You will drive service improvement, support staff development and manage performance. You will build a resilient, high-performing team by setting clear expectations, supporting growth and ensuring accountability for the quality and timeliness of work.
Your role and responsibilities
As a manager, you will provide strong operational leadership for a team of transport professionals, ensuring service delivery meets legislation, policies and contract requirements. You will guide service development to address shifting demand, statutory legal responsibility, best practices and council priorities and manage projects to enhance outcomes, efficiency and sustainability.
A key part of the role involves ensuring effective service delivery through the review, development and standardisation of service delivery processes, thereby enhancing efficiency, quality, consistency and resilience. You will use information such as performance data and customer feedback to identify trends, risks and opportunities for improvement.
You will support performance management and workforce development addressing any concerns regarding conduct or performance. You will promote a culture that empowers individuals and supports professional development, thereby cultivating a culture of high performance, accountability and ongoing improvement to help shape future ways of working.
You can view a full list of requirements in the Job and Person Profile, see below in the 'how to apply' section. If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.
Empowering Everyone
We are big believers in potential, possibility and the power of different ideas. We are always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.
The Team
The post is part of the Passenger Transport team within the Growth Highways and Infrastructure Directorate. Passenger Transport is responsible for the delivery of travel services across Suffolk. There are a number of transport operators signed up to our Dynamic Purchasing System, most of which are actively involved daily transporting children and vulnerable adults.
This role is in the operations team who are responsible for ensuring that the service delivery for the transport procured operates as it should as per the terms and conditions of the contract.
How to apply
- Step 1 - Read the Job and Person Profile (JPP) (Word)
- Step 2 - Click ‘Apply Now’ to start your online application.
- Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template.
- Step 4 - Upload a CV (without name and personal details).
Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format. For guidance on completing your application, please see our How to Apply page.
Do you need any reasonable adjustments to help you to apply? If you are disabled and/or have additional support needs, you can request reasonable adjustments. You can do this by contacting our Recruitment Team.
Closing date: 11.30 pm, 29 September 2026. Provisional interview date: week commencing, 5 October 2026 (subject to change).
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.
Service Delivery Manager in Ipswich employer: Suffolk Jobs Direct
King Edward VI School is an exceptional employer, offering a supportive and collaborative work environment where you can make a meaningful impact on students' lives. With opportunities for professional development and a comprehensive benefits package through Suffolk County Council, including a Local Government Pension Scheme, you will be part of a dedicated team committed to enhancing the educational experience. Located in the heart of Bury St Edmunds, the school provides convenient access to public transport and on-site parking, making it an ideal workplace for those passionate about supporting young people.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in Ipswich
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
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When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Suffolk Jobs Direct. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Service Delivery Manager in Ipswich
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Suffolk Jobs Direct, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Suffolk Jobs Direct and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Suffolk Jobs Direct. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Suffolk Jobs Direct
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Suffolk Jobs Direct.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Suffolk Jobs Direct.
