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For Companies At a Glance
- Tasks: Support members on the Pensions Helpdesk and maintain accurate records.
- Company: Suffolk County Council, a modern and flexible organisation.
- Benefits: Competitive salary, flexible working options, and career development opportunities.
- Other info: Open to diverse applicants; we value fresh ideas and perspectives.
- Why this job: Make a positive impact in your community while growing your career.
- Qualifications: Strong communication, organisational skills, and a friendly approach.
The predicted salary is between 25185 - 25185 £ per year.
Suffolk County Council Address: Endeavour House, Ipswich, Suffolk IP1 2BX, hybrid working
Salary: £25,185 per annum (pro rata for part time)
Hours: 37 hours per week, flexible working options available
Contract: Permanent
This advert is open to current redeployment Suffolk County Council staff only.
As a modern, flexible and effective organisation, at Suffolk County Council we’re driven to make a positive difference to the environment, the communities we serve and the careers of our people. That’s why, when you join us as a Pensions Assistant, you’ll be encouraged to share your fresh thinking and empowered to explore new ideas that will shape and improve our services as well as your career.
Your role and responsibilities
You will be working on the Pensions Helpdesk and will provide first point of contact help and support to our members. This helps the Pensions team provide the customer with the information they need and ensures the team meets its service level agreement with its scheme employers.
You will assist in the provision of a proactive, efficient and effective pensions service while being responsible for creating and maintaining accurate records. You will need to be able to work to a high degree of accuracy, effective and demonstrable communication, organisational and time management skills to be friendly and build a good rapport with your customers and put them at the forefront of everything you do.
You can view a full list of requirements in the Job and Person Profile (JPP), which you can find in the ‘How to apply’ section towards the bottom of this advert.
If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.
Empowering Everyone
We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation.
For more information
Please contact Kelly Chisnall for a casual conversation. You can contact her by calling 01473 260356 or emailing kelly.chisnall@suffolk.gov.uk.
How to apply
- Step 1 - Read the Job and Person Profile (JPP) (docx).
- Step 2 - Click ‘Apply Now’ to start your online application.
- Step 3 - Upload a supporting statement indicating how you meet each of the criteria in the ‘Person Profile’ section of the JPP. You should use the Supporting Statement template (Word). Please use Arial font size 11 and keep your statement to a maximum of two sides of A4.
- Step 4 - Upload a CV (Curriculum Vitae) (without name and personal details). Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.
For guidance on completing your application, please see our How to Apply page.
Planning to use Artificial Intelligence (AI)? Please ensure your application still reflects your own skills, experience and ideas. If used inappropriately, your application may not be processed. Please read our guidance for using AI to understand what’s acceptable.
Do you need any reasonable adjustments to help you to apply? If you are disabled and/or have additional support needs, you can request reasonable adjustments. You can do this by contacting our Recruitment Team at recruitment@suffolk.gov.uk or 03456 014412. You can find examples of possible adjustments on our Reasonable Adjustment pages.
Closing date: 11.30pm: 13 May 2026.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.
Pensions Assistant (Redeployment 23242) in Ipswich employer: Suffolk Jobs Direct
Contact Detail:
Suffolk Jobs Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pensions Assistant (Redeployment 23242) in Ipswich
✨Tip Number 1
Get to know the Pensions team and the services they offer. A little research goes a long way! Understanding their goals and challenges will help you tailor your approach when you get in touch.
✨Tip Number 2
Don’t be shy about reaching out for a chat with Kelly Chisnall. A casual conversation can give you insights that aren’t in the job description and show your genuine interest in the role.
✨Tip Number 3
When applying, make sure your supporting statement is spot on. Highlight how your skills match the Person Profile and don’t forget to keep it concise and clear – we love a good, organised application!
✨Tip Number 4
Finally, remember to apply through our website! It’s the best way to ensure your application gets seen. Even if you don’t tick every box, we want to hear from you, so go for it!
We think you need these skills to ace Pensions Assistant (Redeployment 23242) in Ipswich
Some tips for your application 🫡
Read the Job and Person Profile: Before diving into your application, take a good look at the Job and Person Profile (JPP). It’s packed with info on what we’re looking for, so make sure you understand the key criteria and responsibilities.
Craft a Stellar Supporting Statement: Your supporting statement is your chance to shine! Use the template provided and clearly explain how you meet each criterion in the JPP. Keep it concise, using Arial font size 11, and stick to two sides of A4.
Polish Your CV: Don’t forget about your CV! Make sure it’s up-to-date and relevant, but remember to remove your name and personal details as per the guidelines. This helps us focus on your skills and experience without bias.
Apply Through Our Website: When you’re ready, hit that ‘Apply Now’ button on our website. It’s the best way to ensure your application gets to us directly. And hey, even if you don’t tick every box, we still want to hear from you!
How to prepare for a job interview at Suffolk Jobs Direct
✨Know Your Pensions Basics
Before the interview, brush up on your knowledge of pensions and the specific services offered by Suffolk County Council. Understanding key terms and processes will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Pensions Assistant, effective communication is crucial. Prepare examples of how you've successfully communicated with customers or colleagues in the past. This will demonstrate your ability to build rapport and provide excellent service.
✨Highlight Your Organisational Skills
The role requires a high degree of accuracy and time management. Think of instances where you've managed multiple tasks or maintained accurate records. Be ready to discuss these experiences to illustrate your organisational abilities.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team, the work culture, and how they support professional development. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.