At a Glance
- Tasks: Manage parking appeals, respond to customer enquiries, and oversee the residents' parking scheme.
- Company: Ipswich Borough Council, a supportive and professional team dedicated to essential services.
- Benefits: Competitive salary, generous holiday, flexible working, and free gym membership.
- Other info: Hybrid working with opportunities for personal and professional development.
- Why this job: Join a friendly team and make a difference in your community while developing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 26 - 6 £ per hour.
Ipswich Borough Council are looking for a self-motivated and highly customer-focused individual to join our Processing Team within Parking Services. This is an excellent opportunity to become part of a friendly, supportive and professional team delivering essential services across Ipswich.
Parking Services are responsible for:
- Managing parking provision across council car parks and on-street
- Managing and delivering the residents’ parking scheme
- Enforcing parking restrictions across the town
- Recovery of parking fees, and related enforcement activity
The Processing Team plays a key role in ensuring that administration, appeals, and Parking Penalty Charge Notices (PCN’s) are handled efficiently, accurately, and in line with legislation.
What you’ll be doing:
- Managing the second stage of the Penalty Charge Notice (PCN) process
- Reviewing appeals and preparing written responses
- Progressing PCN cases, in line with legislation
- Responding to enquiries from customers
- Advising customers on parking permits, and processing applications
- Administration related to clamping and removal of vehicles
- Managing the residents parking permit scheme
- Reconciling and reporting income
About you:
Essential:
- Experience in a customer-focused environment
- Excellent communication skills
- Strong IT skills and ability to work across systems
Desirable:
- Parking or customer service experience
You will be required to complete a City & Guilds Level 2 Award (Parking).
As well as a good salary, we offer:
- A career grade average pension scheme
- Generous holiday and sick pay entitlements
- Subsidised parking for work and leisure
- Public transport discounts
- Free swimming and gym membership
- Cycle purchase scheme
- Plenty of personal and professional development opportunities
- Flexible working / hybrid working opportunities
- Employee Assistance Programme
- The opportunity to work with great colleagues
Working pattern:
Hybrid Working. Hours of work are 19 hours a week over 3 days (likely to be Wednesday, Thursday and Friday).
For more information:
For an informal chat about this role please contact Dan Hawkes via email at: dan.hawkes@ipswich.gov.uk. If you require any assistance or reasonable adjustments during the application or recruitment process, please let us know so that the appropriate arrangements can be put in place.
Please download the Job Description and Person Specification to find out more about this role.
How to apply:
Apply online at Home - Ambition Ipswich where you can complete the online application form for this vacancy. Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and/or to close the opportunity to applicants once we receive sufficient applications. Please note CVs are not accepted.
Closing date: 21 July 2026.
Interview date: week commencing 3 August 2026.
Parking Officer in Ipswich employer: Suffolk Jobs Direct
Ipswich Borough Council is an excellent employer, offering a supportive and friendly work environment where employees can thrive. With flexible working opportunities, generous benefits including a career-grade pension scheme, and ample personal and professional development prospects, this role as a Parking Officer provides a meaningful way to contribute to the community while enjoying a balanced work-life dynamic in the heart of Ipswich.
StudySmarter Expert Advice🤫
We think this is how you could land Parking Officer in Ipswich
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We think you need these skills to ace Parking Officer in Ipswich
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
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How to prepare for a job interview at Suffolk Jobs Direct
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