IT Systems Engineer in Ipswich

Suffolk County Council Address: Endeavour House, Ipswich, Suffolk IP1 2BX, hybrid working

Salary: £34,434 per annum (pro rata for part time)

Hours: 37 hours per week, flexible working options available

Contract: Permanent

This role is not eligible for visa sponsorship due to the associated salary level, which does not meet the minimum requirements for a Skilled Worker visa.

At Suffolk County Council, collaboration is at the heart of what we do. As a Systems Engineer in the IT Team, you’ll work with colleagues, partners, and communities to build trust, share ideas, and deliver services that make a lasting impact.

Your role and responsibilities

• This is a technical support role underpinning the Adult Social Care and Public Health & Communities & Public Safety directorates.
• You will need to be a strong communicator with solid, demonstrable troubleshooting abilities.
• Knowledge of the ITIL best practice framework, coupled with a proven background in supporting line of business applications and associated technologies.
• On a daily basis you will provide Business as Usual (BAU) support to key business applications supporting stakeholders of all levels.
• Progressing support calls and keeping the end user updated.
• Collaborating with other IT colleagues in different departments to resolve issues and find/implement solutions.
• You may be required to use your extensive skills implementing new solutions guided by the Project Team.
• Although the role is mainly BAU support, both Suffolk County Council and IT are fast changing environments so there are always opportunities to collaborate with the wider teams implementing new technologies.
• You will need to be an adaptable communicator with excellent customer service skills with the ability to focus on the issue in hand while under pressure.
• Experience working in an operational support role with line of business systems and databases.
• Experience of using varying technologies or applications including the Microsoft suite.
• To be both resourceful and resilient during times of fast-paced change while keeping in line with established policies and processes.
• It would be desirable to have previous experience of LiquidLogic and packaging in Systems Centre Configuration Manager (SCCM), but by no means essential as training will be given.

The team The IT Service, as part of the Corporate Services directorate, provides and supports Suffolk County Council’s technology requirements. You will be working alongside experts in network, server, storage, applications, devices, cyber security and first line support. The IT Service supports colleagues across the organisation to get the most from their technology provision within a flexible working environment. We work from Endeavour House in Ipswich and the expectation is that you'll be in the office at least 2 days per week.

Empowering Everyone

We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.

For more information

Please contact Tam Sedgwick for a casual conversation. You can contact them by calling 01473 265809 or emailing tam.sedgwick@suffolk.gov.uk.

How to apply

• Step 1 - Read the Job and Person Profile (JPP) (Word).
• Step 2 - Click ‘Apply Now’ to start your online application.
• Step 3 - Upload a supporting statement indicating how you meet each of the criteria in the ‘Person Profile’ section of the JPP. You should use the Supporting Statement template (Word). Please use Arial font size 11 and keep your statement to a maximum of two sides of A4.
• Step 4 - Upload a CV (Curriculum Vitae) (without name and personal details). Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

Planning to use Artificial Intelligence (AI)? Please ensure your application still reflects your own skills, experience and ideas. If used inappropriately, your application may not be processed. Please read our guidance for using AI to understand what’s acceptable.

Do you need any reasonable adjustments to help you to apply? If you are disabled and/or have additional support needs, you can request reasonable adjustments. You can do this by contacting our Recruitment Team at recruitment@suffolk.gov.uk or 03456 014412. You can find examples of possible adjustments on our Reasonable Adjustment pages.

Closing date: 11.30pm, 19 July 2026. Interview date: Week commencing 3 August 2026.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.