Independence and Wellbeing Facilitator in Ipswich

Address: Endeavour House, Ipswich, Suffolk, IP1 2BX - Onsite

Salary: £28,598 per annum (pro rata for part time)

Hours: 14 - 37 hours per week - Flexible working options available

Contract: Permanent - 2 posts available

Do you thrive on helping others? Are you passionate about adult social care and making a real impact in the Suffolk community? If so, we want to hear from you!

Customer First are looking for motivated and dedicated Independence and Wellbeing Facilitators to join our growing team.

Your role and responsibilities:

• As an Independence and Wellbeing Facilitator, you will be responsible for identifying the most appropriate pathway for a customer journey, promoting independence and offering appropriate solutions.
• Advise customers and carers on their rights, the options available to them and how they can be supported, accurately identifying eligibility in line with current legislation and policy.
• Work in line with Suffolk’s Heart of Care way of working and demonstrate a genuine commitment to making a positive difference for people in Suffolk.
• Champion the use of Assistive Technology, including Digital Care solutions, to promote independence and wellbeing.
• Apply a strengths-based approach in line with the Signs of Safety model.
• Manage your own workload effectively, using strong organisational and time management skills to prioritise work, meet deadlines and contribute to team objectives.
• Share knowledge and learning with colleagues, supporting continuous team development.
• Complete a range of assessments, including (but not limited to) carers’ assessments, digital technology referrals and referrals for packages of care.

You will need:

• A demonstrated understanding and practical application of excellent customer service principles.
• Strong problem-solving skills, with the ability to define issues systematically and make sense of information by organising it effectively.
• Proven team-working skills, enabling you to establish priorities and work collaboratively towards shared goals.
• Familiarity with relevant Suffolk services and providers, or the ability to quickly develop this knowledge, to connect clients with appropriate support.
• Strong communication skills, with the ability to engage with customers who may be vulnerable, distressed or under pressure in a clear, tactful and empathetic manner, resolving conflict where required.
• The ability to work closely with internal colleagues to build and maintain effective working relationships.
• Excellent IT skills, with confidence using digital systems and tools.

The team Customer First/The intervention and prevention team works collaboratively to support one another and ensure a consistently high standard of service is delivered. We value teamwork and inclusivity, bringing together individuals at different stages of their careers and offering support and opportunities for ongoing development and progression.

As part of your training and continued development, you will work closely with colleagues across the Customer First service, as well as the Independence and Wellbeing Team, Team Leaders and the Team Manager, ensuring you are well supported as you develop in your role.

Empowering Everyone: We are big believers in potential, possibility and the power of different ideas. We are always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation.

For more information, please contact Katie Edwards (she/her) for a casual conversation. You can reach her by emailing Katie.edwards2@suffolk.gov.uk.

How to apply:

• Step 1 - Read the Job and Person Profile (docx).
• Step 2 - Click ‘Apply Now’ to start your online application.
• Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template (docx).

Please note: Without a supporting statement, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

Do you need any reasonable adjustments to help you to apply? If you are disabled and/or have additional support needs, you can request reasonable adjustments.

Closing date: 11.30pm, 17 May 2026. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.