At a Glance
- Tasks: Assist residents with housing needs and provide essential advice and support.
- Company: Babergh and Mid Suffolk District Councils, dedicated to community building.
- Benefits: Generous leave, pension scheme, wellbeing support, and flexible working options.
- Other info: Join a collaborative team in a supportive and dynamic work environment.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Understanding of housing issues and strong communication skills required.
The predicted salary is between 27694 - 31022 € per year.
Babergh and Mid Suffolk District Councils
Address: Endeavour House, 8 Russell Road, Ipswich, Suffolk IP1 2BX
Salary: £27,694 - £31,022 per annum (pro rata for part time)
Hours: Full Time, 37 hours per week
Contract: Fixed Term Maternity Cover or Secondment opportunity for 9 months
This role is open to full time, part time, and job share applications, all of which will be assessed equally.
Join our team. We are looking for a Housing Solutions Assistant to join our Housing Solutions team. If you share our values and you are motivated to make a difference for our residents, clients, and communities, we would love to hear from you.
About the role: In this role, you will be the first point of contact for people who approach the council for housing help. You will assess their situation, give basic housing advice and make sure each case is passed to the right officer. You will handle financial tasks linked to homelessness, including making agreed payments. You will keep accurate records, update the homelessness system and maintain a good understanding of housing law, welfare benefits and the local private rented market. You will work closely with colleagues across the council and with external partners such as social care, probation and housing providers. You may also be asked to support the council’s emergency response arrangements when required.
About you: We are looking for someone with a good understanding of housing and welfare issues, strong problem‑solving skills and the ability to communicate clearly with a wide range of people. You will be able to manage a busy and varied workload, work independently and respond calmly to challenging situations. You will demonstrate that you can act with fairness, empathy and professionalism, maintain accurate records and work well with colleagues and partners to deliver a high‑quality service.
About us: At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in. We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors. We believe that the heart of Suffolk is an incredibly special place to live and work, with:
- 60 conservation areas
- two National Landscapes
- many picturesque market towns
It is no surprise we are ranked among the top 50 places to live in the UK.
Benefits: We offer a comprehensive benefits package, including:
- Generous leave entitlement (26 days a year, rising to 31 days after 5 years).
- Competitive Local Government Pension Scheme.
- Wellbeing Support and Employee Assistance Programs.
- Private Health Care Options.
- Electric Vehicle Salary Sacrifice Scheme.
- Paid volunteering days.
- Flexible and hybrid working arrangements (Business needs permitting).
- Great learning and development opportunities.
For more information, visit our Employee Benefits page.
Our ways of working: We believe work is what we do, not just where we go. We work in a hybrid way, with a mix of office, home, and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive. We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents.
For more information: For an informal discussion or to learn more about hybrid working for this role, please contact Sarah Aldous by either calling 01449 724509 or emailing sarah.aldous@baberghmidsuffolk.gov.uk
Please read the Job Description and Person Specification before applying for this job opportunity.
Closing date: 5.00pm, 03 June 2026.
How to apply: Please ensure your application form is fully completed, including employment and education history and supporting statement clearly addresses how you meet the criteria in the Person Specification.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.
Housing Solutions Assistant in Ipswich employer: Suffolk Jobs Direct
Babergh and Mid Suffolk District Councils is an exceptional employer dedicated to fostering a supportive and inclusive work environment. With a strong focus on employee wellbeing, we offer generous leave entitlements, flexible working arrangements, and comprehensive development opportunities, all while serving a vibrant community in the picturesque heart of Suffolk. Join us to make a meaningful impact in the lives of our residents and enjoy the benefits of working in one of the UK's top places to live.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Solutions Assistant in Ipswich
✨Tip Number 1
Get to know the company! Research Babergh and Mid Suffolk District Councils, their values, and their community initiatives. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky questions! Think about how you would handle challenging situations related to housing solutions. Practising your responses will help you feel more confident and articulate during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to the community.
We think you need these skills to ace Housing Solutions Assistant in Ipswich
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description and person specification. Make sure you understand what we're looking for in a Housing Solutions Assistant so you can tailor your application to highlight your relevant skills and experiences.
Craft a Strong Supporting Statement:Your supporting statement is your chance to shine! Clearly address how you meet each criterion in the person specification. Use specific examples from your past experiences to demonstrate your understanding of housing and welfare issues, as well as your problem-solving skills.
Be Professional but Authentic:While we want you to be professional in your application, don’t forget to let your personality shine through! We’re looking for someone who can communicate clearly and empathetically, so feel free to express your passion for helping residents and communities.
Apply Through Our Website:Make sure to submit your application through our website. It’s the easiest way for us to receive your details and ensures that you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for!
How to prepare for a job interview at Suffolk Jobs Direct
✨Know Your Housing Basics
Make sure you brush up on your knowledge of housing law, welfare benefits, and the local private rented market. Being able to discuss these topics confidently will show that you're serious about the role and understand the challenges residents face.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved issues or helped someone in a challenging situation. This will demonstrate your ability to think on your feet and handle the varied workload expected in this role.
✨Communicate Clearly and Empathetically
Practice articulating your thoughts clearly and with empathy. Since you'll be the first point of contact for people seeking help, showing that you can communicate effectively with a diverse range of individuals is crucial.
✨Familiarise Yourself with the Council's Values
Research Babergh and Mid Suffolk District Councils' values and mission. Be ready to discuss how your personal values align with theirs and how you can contribute to building strong communities, as this will resonate well during the interview.
