At a Glance
- Tasks: Lead housing services, ensuring effective delivery and tenant engagement.
- Company: Babergh and Mid Suffolk District Councils, dedicated to community building.
- Benefits: Generous leave, pension scheme, wellbeing support, and flexible working options.
- Other info: Hybrid working environment with a focus on equality and professional development.
- Why this job: Make a real difference in residents' lives while leading a forward-thinking team.
- Qualifications: Proven leadership in housing services and strong project management skills.
The predicted salary is between 45091 - 52413 £ per year.
Babergh and Mid Suffolk District Councils
Address: Endeavour House, 8 Russell Road, Ipswich, Suffolk IP1 2BX
Salary: £45,091 - £52,413 per annum (pro rata for part time)
Hours: Full Time, 37 hours per week
Contract: Permanent
This role is open to full time, part time, and job share applications, all of which will be assessed equally.
Join our team. We are looking for a Housing Services Manager to join our Housing Management team. If you share our values and you are motivated to make a difference for our residents, clients, and communities, we would love to hear from you.
About the role
This key management role is central to our transformed Housing Management service and our ambition to be an excellent landlord. You will lead our tenancy sustainment, home ownership, and housing allocation services, overseeing and ensuring effective service delivery and building trust with tenants and leaseholders. You will drive improvements, promote tenant engagement, and ensure compliance with policies. With a focus on equality, diversity, and professional development, you will help shape a responsive and inclusive service.
About you
We are looking for a highly skilled housing professional with a track record of leading teams and delivering service improvements. In this key management role, you will oversee the delivery and development of three key housing services:
- Tenancy Sustainment - embedding proactive support to prevent homelessness and sustain tenancies
- Home Ownership - managing right to buy applications, leaseholder services, and budgets
- Housing Allocations - leading a team of allocation coordinators to provide a smooth and efficient process for terminations and allocations
We are looking for an effective leader with strong project management, communication and negotiation skills, and the experience to confidently manage multi-disciplinary teams. You will demonstrate a strong background in leading diverse teams and working collaboratively across departments and you will be adaptable, policy aware and committed to transparency, tenant engagement, and continuous development. A strategic thinker, you will have a passion for service improvement and a commitment to delivering high-quality, integrated housing services.
If you are ready to lead a forward-thinking team and make a real difference, we are very keen to hear from you.
About us
At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in. We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors. We believe that the heart of Suffolk is an incredibly special place to live and work, with:
- 60 conservation areas
- two National Landscapes
- many picturesque market towns
It is no surprise we are ranked among the top 50 places to live in the UK.
Benefits
We offer a comprehensive benefits package, including:
- Generous leave entitlement (26 days a year, rising to 31 days after 5 years).
- Competitive Local Government Pension Scheme.
- Wellbeing Support and Employee Assistance Programs.
- Private Health Care Options.
- Electric Vehicle Salary Sacrifice Scheme.
- Paid volunteering days.
- Flexible and hybrid working arrangements (Business needs permitting).
- Great learning and development opportunities.
For more information, visit our Employee Benefits page.
Our ways of working
We believe work is what we do, not just where we go. We work in a hybrid way, with a mix of office, home, and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive. We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents.
For more information
For an informal discussion or to learn more about hybrid working for this role, please contact Beth Newton, Income and Sustainment Lead by either calling 01473 296482 or emailing Beth.Newton@baberghmidsuffolk.gov.uk.
Please read the Job Description and Person Specification before applying for this job opportunity. Closing date: 5.00pm, 17 June 2026.
How to apply
Please ensure your application form is fully completed, including employment and education history and that your supporting statement clearly addresses how you meet the criteria in the Person Specification.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.
Housing Services Manager in Ipswich employer: Suffolk Jobs Direct
Babergh and Mid Suffolk District Councils is an exceptional employer dedicated to fostering a supportive and inclusive work environment. With a strong focus on employee wellbeing, professional development, and flexible working arrangements, we empower our staff to thrive while making a meaningful impact in the communities we serve. Our commitment to equality, diversity, and collaboration ensures that every team member can contribute to our vision of being an excellent landlord and enhancing the quality of life for our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Services Manager in Ipswich
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Make sure you can articulate how your experience aligns with their mission to be an excellent landlord and improve tenant engagement.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've led teams and driven service improvements in your previous roles. This will demonstrate your capability to manage multi-disciplinary teams effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, it shows you’re serious about joining our forward-thinking team.
We think you need these skills to ace Housing Services Manager in Ipswich
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description and person specification. We want to see how you fit into the role, so make sure you understand what we're looking for!
Tailor Your Supporting Statement:Your supporting statement is your chance to shine! Make sure it clearly addresses how you meet the criteria in the person specification. We love seeing specific examples of your experience and skills that relate directly to the role.
Complete Your Application Form Fully:Don’t skip any sections on the application form! We need a complete picture of your employment and education history. It helps us get to know you better and assess your suitability for the Housing Services Manager position.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the info you need right there!
How to prepare for a job interview at Suffolk Jobs Direct
✨Know Your Stuff
Make sure you thoroughly understand the role of a Housing Services Manager. Familiarise yourself with tenancy sustainment, home ownership, and housing allocations. Being able to discuss these areas confidently will show that you're serious about making a difference.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your project management and communication skills, as well as any experience you have in promoting tenant engagement and service improvements. This is key for demonstrating your fit for the role.
✨Emphasise Your Commitment to Diversity
Since the role focuses on equality and inclusion, be ready to discuss how you've fostered diversity in previous positions. Share specific instances where you've worked collaboratively across departments to create an inclusive environment.
✨Ask Thoughtful Questions
Prepare some insightful questions about the council's vision for housing services and how they measure success. This not only shows your interest but also gives you a chance to assess if their values align with yours.
