Financial Support Officer in Ipswich

Suffolk County Council Address: Beacon House, Ipswich, Suffolk IP1 5PB - Hybrid

Salary: £29,542 per annum (pro rata for part time)

Hours: 37 hours per week, flexible working options available

Contract: Permanent

At Suffolk County Council, every role is an opportunity to make a real difference. As a Financial Support Officer, you will help vulnerable adults who are unable to manage their own finances. You will manage their money on their behalf, from paying bills and managing benefits to dealing with banks and other organisations, ensuring decisions are always made in their best interests.

What we are looking for

You don’t need a professional finance background to succeed in this role. If you’re used to managing budgets, keeping on top of finances and making money go further, you may already have many of the skills we’re looking for. You will need to be organised and confident working with financial information, with the ability to manage a busy caseload and balance different priorities and deadlines. You should also be comfortable dealing with banks, utility providers, government departments and other organisations, including questioning or challenging decisions when needed to achieve the best outcome for clients. Strong communication and relationship-building skills are essential. You will work with people who may have dementia, learning disabilities or other vulnerabilities, as well as their families, carers and professionals, so you will need to communicate with compassion, patience and sensitivity.

The role involves regular travel across Suffolk to visit clients, and you will work both independently and as part of a supportive wider team. If you are organised, confident with finances and want a role where you can make a meaningful difference to people’s everyday lives, we would love to hear from you.

Your role and responsibilities

• You will manage your own varied caseload of clients, taking responsibility for their financial affairs and ensuring decisions are made in their best interests.
• Your responsibilities will include:
• Managing clients’ day-to-day finances, including bank accounts, household bills, benefits, occupational pensions, savings and investments.
• Ensuring clients have access to the money and financial support they need while helping to safeguard them from financial abuse.
• Getting to know your clients and understanding their individual circumstances, needs and wishes.
• Keeping in regular contact with clients, including visiting them in their own homes, care settings or community environments across Suffolk.
• Working closely with family members, carers, social care professionals, banks, utility companies, the Department of Work Pensions (DWP) and other organisations.
• Preparing Deputyship applications for the Court of Protection and completing reports for the Office of the Public Guardian.
• Maintaining clear and accurate financial records, correspondence and case information.
• Dealing sensitively with confidential information and making careful, accountable financial decisions on behalf of clients.

This is a varied role that combines financial management, case management and direct work with vulnerable adults. You will need to feel comfortable taking responsibility for someone else's finances while always keeping their needs and best interests at the centre of your decisions.

You can view a full list of requirements in the Job and Person Profile (JPP), which you can find in the ‘How to apply’ section towards the bottom of this advert. If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.

The team

The Client Affairs Team is dedicated to supporting some of Suffolk's most vulnerable residents. We manage finances on behalf of individuals through DWP appointeeships and Court of Protection deputyships, helping to safeguard their financial wellbeing and enhance their quality of life. As part of our friendly and knowledgeable team, you'll benefit from a collaborative environment where learning, innovation and personal development are encouraged. We work flexibly, support one another, and are always looking for new ways to improve the services we provide.

Empowering Everyone

We are big believers in potential, possibility and the power of different ideas. We are always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.

For more information

Please contact Sharon Thompson for an informal conversation. You can reach them by calling 01473 263920 or emailing: sharon.thompson@suffolk.gov.uk

How to apply

1. Read the Job and Person Profile (JPP) (Word).
2. Click ‘Apply Now’ to start your online application.
3. Upload a supporting statement indicating how you meet each of the criteria in the ‘Person Profile’ section of the JPP. You should use the Supporting Statement template (Word). Please use Arial font size 11 and keep your statement to a maximum of two sides of A4. Please note: Without a supporting statement, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

For guidance on completing your application, please see our How to Apply page. Planning to use Artificial Intelligence (AI)? Please ensure your application still reflects your own skills, experience and ideas. If used inappropriately, your application may not be processed. Please read our guidance for using AI to understand what’s acceptable.

Do you need any reasonable adjustments to help you to apply? If you are disabled and/or have additional support needs, you can request reasonable adjustments. You can do this by contacting our Recruitment Team at recruitment@suffolk.gov.uk or 03456 014412. You can find examples of possible adjustments on our Reasonable Adjustment pages.

Closing date: 11:30pm, 16 November 2026

This role is being advertised as Financial Support Officer for advertising purposes. If appointed, you will be employed as Client Affairs Officer. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.