At a Glance
- Tasks: Join a dedicated team providing 24/7 emergency support for Ipswich Borough Council.
- Company: Ipswich Borough Council, committed to community safety and support.
- Benefits: Competitive salary, generous holiday, pension scheme, and professional development opportunities.
- Other info: Flexible shift patterns with opportunities for personal growth and teamwork.
- Why this job: Make a real difference in emergency situations while gaining valuable experience.
- Qualifications: 5 GCSEs or NVQ Level 3 and 2 years of relevant experience required.
The predicted salary is between 14021 - 14730 € per year.
Ipswich Borough Council is looking for a highly motivated individual to join the Emergency Services Centre (ESC) team as an ESC Officer (part-time). You will work as part of a dedicated team providing a 24/7 service for Ipswich Borough Council.
The ESC Officer will work 17 hours per week on a shift system. The role is challenging and varied and requires good organisational skills and an excellent telephone manner. You will deal with customers, internal departments, and external agencies to provide support in emergency situations. You will need excellent communication skills as you will be operating various computer systems, radios, and alarm equipment.
Our main areas of operation deal with:
- monitoring of closed-circuit television (CCTV)
- co-ordinating response to the Home Emergency Alarm Response Service (HEARS)
- taking out-of-hours calls from members of the public and external bodies.
Day to day: You will be based at the main Ipswich Borough Council Offices and will be required to work a shift pattern consisting of early, late, and night shifts.
Shift and Rota Patterns: The ESC Officer (part-time) will work 17 hours per week which consists of one early, one late and one night shift on a recurring shift pattern. It is therefore evenings, weekends, and Bank Holiday working. The shift cycle consists of three shifts consisting of 7.917 hours (1 x early/day off then 1 x late/day off then one night followed by 5 days off. The pattern then repeats itself. Once every 10 cycles of this pattern there is a two-week float period. The first 7 days will have no shift allocations while the second 7-day period you will be required to work either 4 or 5 shifts over the 7 days. This will consist of a mix of early, late and night shifts depending on annual leave and sickness cover required at the time.
Please note: Training will take place over a 5-week period (3 x runs of 6 shifts with 4 days off in between) where you will need to be available for full-time hours in order to complete the training programme.
About You: You will be motivated and reliable and educated with 5 GCSE’s or an NVQ Level 3 and 2 years qualitative experience in a related field. You will work in a thriving small team dealing with varying emergency situations that arise on shift and be able to prioritise and work with your shift partner to find the best solutions. Previous experience in dealing with the public and an excellent ability to operate windows-based software is essential. A high level of concentration is required whilst on shift to be able to quickly assess and deal effectively with a range of problems as they occur. You will ideally have or be willing to study for a Public Space CCTV Surveillance SIA licence. An enhanced DBS Disclosure and a Police Vetting Clearance will be required for this post.
As well as a good salary, we offer a career grade average pension scheme, generous holiday and sick pay entitlements, subsidised parking for work and leisure, public transport discounts, free swimming and gym membership, cycle purchase scheme, plenty of personal and professional development opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.
To find out more: For more information about this role please call Debbie Clements on 01473 433276 or Aaron Marsh on 01473 478925 or via email on debbie.clements@ipswich.gov.uk or aaron.marsh@ipswich.gov.uk. If you require any assistance or reasonable adjustments during the application or recruitment process, please let us know so that the appropriate arrangements can be put in place.
How to apply: To apply, please visit our website where you can complete the online application form for this vacancy. Closing date: 11.55 pm, 3 June 2026. Interview date: 22 June 2026. Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and/or to close the opportunity to applicants once we receive sufficient applications. Please note CVs are not accepted.
ESC Officer in Ipswich employer: Suffolk Jobs Direct
Ipswich Borough Council is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional development. As an ESC Officer, you will enjoy a competitive salary, generous benefits including a career-grade pension scheme, and opportunities for personal growth while working in a dynamic team environment dedicated to serving the community of Ipswich.
StudySmarter Expert Advice🤫
We think this is how you could land ESC Officer in Ipswich
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the ESC Officer responsibilities and think about how your skills match up. This will help you shine during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with emergencies, being calm and clear is key. Try role-playing scenarios with friends or family to boost your confidence.
✨Tip Number 3
Network like a pro! Reach out to current or former employees of Ipswich Borough Council on LinkedIn. They can give you insider tips and maybe even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about the role. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace ESC Officer in Ipswich
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, make sure to read through the job description thoroughly. It’ll give you a clear idea of what Ipswich Borough Council is looking for in an ESC Officer, and you can tailor your application to highlight those skills.
Show Off Your Communication Skills:Since this role requires excellent communication skills, don’t shy away from showcasing your experience in dealing with the public. Use specific examples in your application to demonstrate how you've effectively communicated in past roles.
Highlight Relevant Experience:Make sure to emphasise any previous experience you have that relates to emergency services or customer support. This could be anything from working in a call centre to volunteering in crisis situations. The more relevant, the better!
Apply Through Our Website:Remember, we want to see your application through our website! It’s the easiest way for us to keep track of everything. Plus, it ensures you’re following the correct process, which is super important for your application to be considered.
How to prepare for a job interview at Suffolk Jobs Direct
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the ESC Officer role. Familiarise yourself with the responsibilities, such as monitoring CCTV and handling emergency calls. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role requires excellent communication, prepare examples of how you've effectively communicated in past situations. Think about times when you dealt with the public or worked in a team to resolve issues. Practising these scenarios can help you articulate your experience during the interview.
✨Demonstrate Your Organisational Skills
The ESC Officer position demands strong organisational abilities. Be ready to discuss how you prioritise tasks and manage your time, especially in high-pressure situations. You might want to share specific examples from your previous roles where you successfully handled multiple responsibilities.
✨Prepare for Shift Work Questions
Since the role involves working various shifts, be prepared to discuss your availability and adaptability. Think about how you handle working nights, weekends, and holidays. Showing that you're flexible and committed to the shift pattern will make a positive impression on the interviewers.
