Databank Administrator in Ipswich

Suffolk County Council Address: Ipswich County Library, Ipswich, Suffolk IP1 3DE - Hybrid

Salary: £25,185 per annum (pro rata)

Hours: 12 hours per week, flexible working options available

Contract: Fixed term/Secondment is externally funded by the public health grant, expected to end in 2 years

At Suffolk County Council, every role is an opportunity to make a positive difference. As a Databank Administrator within Suffolk Community Libraries, you will help tackle digital exclusion, supporting residents to access mobile data and essential online services. You will play a key role in delivering the National Databank, working with partners and communities to ensure people who need support can stay connected. If you’re organised, people-focused and motivated to make a real impact, we would love to hear from you.

Your role and responsibilities

Suffolk Community Libraries are an official Digital Inclusion Hub, delivering the National Databank. Often described as a ‘foodbank for mobile data’, the scheme provides free SIM cards to people who cannot otherwise access the internet. In this varied role, you will support the day-to-day administration and delivery of the National Databank, alongside wider business support activities across the service.

• Administer the National Databank, including coordinating referrals, distribution of SIM cards, and working with suppliers and partners.
• Liaise with recipients and partner organisations to gather feedback and help measure impact.
• Support the promotion of the Databank internally and externally.
• Maintain accurate records, databases and mailing lists, and assist with reporting.
• Provide administrative and financial support, including processing invoices and maintaining spreadsheets.
• Organise meetings, prepare documentation and support team communications.

You’ll work both independently and as part of a wider team, helping to deliver an efficient, customer-focused service.

You can view a full list of requirements in the Job and Person Profile (JPP), which you can find in the ‘How to apply’ section towards the bottom of this advert. If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.

The team

You will be part of Suffolk Community Libraries within the Public Health, Communities and Public Safety directorate, working with partners across Suffolk to improve outcomes and reduce inequalities. The team is collaborative, supportive and committed to improving access to services, particularly through digital inclusion initiatives. You will have opportunities to learn, develop and contribute to meaningful work that supports Suffolk residents. Although this role is hybrid there will be an expectation to travel to a library.

Empowering Everyone

We are big believers in potential, possibility and the power of different ideas. We are always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.

For more information

Please contact Fran Catchpole for a casual conversation. You can reach them by calling 01473 260777 or emailing: fran.catchpole@suffolk.gov.uk

If you want to apply for a secondment, read the secondment policy first. Make sure you get permission from your current manager before submitting your application.

How to apply

Step 1 - Read the Job and Person Profile (JPP) (Word). Step 2 - Click ‘Apply Now’ to start your online application. Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template (Word).

• Give an example of when you provided administrative or business support to a team or project. What was your role and what was the outcome?
• Describe a situation where you had to communicate with a range of people, including external partners or customers. How did you ensure effective communication?
• Can you give an example of how you resolved a query or problem in your work? What steps did you take and what was the result?
• Give an example of how you have promoted a service, initiative or information to others. What approach did you take?

Please note: Without a supporting statement, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format. For guidance on completing your application, please see our How to Apply page.

Planning to use Artificial Intelligence (AI)? Please ensure your application still reflects your own skills, experience and ideas. If used inappropriately, your application may not be processed. Please read our guidance for using AI to understand what’s acceptable.

Do you need any reasonable adjustments to help you to apply? If you are disabled and/or have additional support needs, you can request reasonable adjustments. You can do this by contacting our Recruitment Team at: recruitment@suffolk.gov.uk or 03456 014412. You can find examples of possible adjustments on our Reasonable Adjustment pages.

Closing date: 11.30 pm, 19 July 2026. Interview date: 5 August 2026.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.